Complaint Rating:

Company information:
Justflowers.com
Atlanta, Georgia
United States
www.justflowers.com

I ordered flowers via web for $74.72. It was suppose to be an arrangement which had some 6-8 roses, 6 large daisies, 10 carnations, and lots of greenery. When my wife and i visited the funeral home for the viewing we saw what we had ordered. For $74.72 they had 3 roses, 3 daisies, and 3 carnations. Littlest flower arrangment I had ever seen. I sent out a formal complaint that night to them (they were closed, so left message). Monday morning they finally called me back, said they were sorry and could do a re-delivery. I explained the person had already had their funeral and died. Not much you can re-deliver too. They stated they could send it to the home, which I said family had asked for no flowers to the home. They asked did I take a picture of them? Told the person (Danny) at justflowers I don't carry a camera to funerals.

They called me back after checking with the florest locally, who said they delivered exactly what was ordered, and go figure, it had 3x the flowers on it than what I said. Now it was a he said, she said thing. The customer service could only give me a $10 refund. I said that was unacceptable. They said I could speak to a supervisor, which I finally got to after 2 days. The supervisor tells me the exact same thing. They are sorry, but all they can do it give me a $10 refund. No more. I told them will never use them again, and that their "Guarentee" on their web site is false, since they didn't do anything to make it right. To this day, 2 weeks later they have even put $10 back into refund my money.

Terrible company, customer is not right, and I would tell everyone to avoid ever using them. Worst experience with a web florest ever had.

There is no recourse. In fact, you can't even find who the president of the company is to send a formal complaint, since they publish no number, address or name of that individual.