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Jetstar, Ohio Complaints & Reviews - Lost Baggage

Review all Jetstar, Ohio complaints

Jetstar

Posted: 2008-12-28 by

Rob Halliburton

Lost Baggage

Complaint Rating:

Company information:
Rob
Ohio
United States

Jetstar lost one piece of my luggage on a flight between Sydney and Honolulu. I was travelling further to the US on several other flights. They eventually found the lost luggage and forwarded it to my address in the US two weeks later. Due to jetstar having no affiliation with any US airline, it cost me US$20 to have my luggage delivered. This, and the horrible flight I experienced, have convinced me to never, ever use Jetstar again. They are a disgrace to Australia.

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21st of Jul, 2009 by

Hammo

0 Votes

I also will never fly with Jetstar again, they lost our suitcase on a direct flight from Cairns to Narita airport in Japan, Cairns airport couldn't care less, we've been home 6 day's now, & haven't had a phone call.I'am very very disappointed.

27th of Mar, 2010 by

Lani Liljeholm

0 Votes

Dear Jetstar,

My husband were satisfied with your service and the friendly staff. We boarded JQ 140 from New Zealand on the way back to Sydney We were given seats no, 28 . I think I accidentally left my prescription sunglasses [ with multifocal lenses] on the seat or in the magazine holder. The brand is Vogue and it is black with little sparkling tiny stones on the sides near the lenses. Can you please help me find them. We inquired from the lost and found section at the airport on the day we arrived 27th of March Saturday We were told to go to different sections and levels and inquired but to no avail. Please help me as I may not be able to buy a new pair of the same kind.
My name is Lani Liljeholm
39 Monica Ave.
Hassall Grove 2761
NSW, Australia

Thank you very much in advance.

18th of Apr, 2010 by

Maya26

0 Votes

I agree but at least you got your luggage back! I flew from Melbourne to Hamilton Island in Queensland. I put a case weighing 17 kgs in at the check-in and when I got to my destination it didn't come. This apparently happens often out of Melbourne. They told me they would deliver my bag to my house the next day when it came up from Melbourne. The lovely Jetstar lady did but my case weighed less than 2 kgs! All of my belongings and presents for family were gone, bar an old t-shirt and a few pairs of undies. My bag had obviously been cut as it had a small tear in the bottom corner but all the liing and pockets inside were torn and everything removed. Jetstar in Melbourne told me they usually bag items that have fallen from bags but in my case there are none! I have to ring the manager in Qld as they've palmed it off to him. No contact number for me in Melbourne or any inkling that they might look into what has obviously been a theft. Great that they have thieves working for them and they let them get away with it! I am DISGUSTED!

17th of Jun, 2010 by

jhon love

0 Votes

i am jhon
hi dear
jetstar not good dont fly eny mor I also will never fly with Jetstar again, they lost our suitcase on a direct flight from melbourne to bangkok