I worked for this company for only a day and a half and was hired as a 3rd party collector. It was near the end of my first day they even talked about collections in detail. During the 1st day when they mentioned collections, they said it with a sense of awe and importance like I was going to do something omonous. I spent the first day just sitting around a conference room hearing about their policies, then sitting in their dingy sales office.
It's an old building and the sales people have NO computers...just a phone and stacks of yellowpages from all of the Caribbean Islands. They talk so fast, it's easy to scam the prospect on the other end of the line. Let's be honest, they call 3rd world countries like Haiti, Bahamas, and other poor countries with small business that struggle more than we do. Many of the islanders are not well educated and easy to scam...that's who David Phillips and his team prey on. That is why they don't do what they do stateside...because the legal ramifications would be there. There really are no legal reprocussions from one country to the other (example: African Scams...they are run from Canada).
It was the 2nd day where they sat me with a female collector and she was MEAN. She threatened to seize their business if they didn't pay up. She raised her voice and it was a bit scary. They eventually got me to my desk, set my account up and away I went with a script, electronic phone/business records and the phone.
I made about 50 calls and all of them had no idea what I was calling about. I was supposed to sound official. J.R. said to speak like a Lawyer, but don't say you are a lawyer. I was told to even threaten to send someone to their business to remove money from their register. I felt for these people and know they had been had! I made my lunch and told the collections manager that I got a call from a previous employer offering my more money to return to the job.
I, to this day, have not received payment for the day and a half that I was there.
Rather than getting a real lawyer, I contacted the Wage and Earnings department of the Department of Labor. Apparently there is a HUGE investigation that is going to start since I wasn't the only one to report them. I can't wait to talk to their investigator.
What this company is doing is illegal, immoral and they will fall.