Insulet reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Insulet
Welcome to our customer reviews and complaints page for Insulet. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Insulet.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Insulet's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Bad customer service
I experience a greater than 30% failure by Ompnipods. How can that possibly be acceptable. I ask the representatives if they would drive cars with brakes that have that performance. Very, very few are occlusions. Most are pod errors while priming causing a waste of 150 units of insulin each time. Omnipods have caused waste of 3 vials of insulin...
Read full review of InsuletFaulty product... Unethical business
Do not buy this product. I had problems from day 1 with the cannula getting bent while inside me. No occlusion alarms sounded to warn me that anything was happening. When I called customer support the blame was always put on my technique. For crying out loud the cannula insertion is AUTOMATIC. I decided to play along. I wanted to return the product but I...
Read full review of InsuletTerrible experience
Email sent to Omnipod/Insulet. Makers of my insulin pump. Intentionally left public so that others can see if they google the company I've given this company EVERY chance in the world trying trying trying again. I'm *done*. Their product is a great idea... and I love the idea but I'd much rather use another when I get new insurance with my new job. I refuse to feel like *** because their product keeps failing.
I want YOU GUYS to know... We're a large community and I don't want any of you to make a wrong decision to go on the pods. If you have specific questions leave a comment or email me using lj. :)
Here's my letter to them:) (sorry for wall of text. limited to 1000 characters on their e-mail form so I sent two...)
I started on the Omnipod this year. I have had nothing but problems with pod failures, resulting in extremely high blood sugars and feeling very poorly. Your reps have been nice but I have yet to see any change in the way the pods work. On average I am having a 50% or greater pod failure. This is unacceptable. Of all the pods that have failed I have gotten only three occlusions. Those I understand. The other failures have been due to something else.
I have gotten all the replacement pods and a few extra to keep trying.
However, the last three pods have failed. My blood sugar last night before it failed? 410. Changed pod. Corrected with syringe. Blood sugar this morning? 483. I bolus with the PDM and a shot now. In my 11.5 years as a diabetic I haven't seen these numbers until I went on the pod. It's not my insulin, it's always the pod failing. And when they do fail? I'm out a ton of insulin. I don't have the money to keep this up.
Pods are a great idea, but poor in reality. I don't know how to convey my disappointment with your product. I expect medical equipment to work and work well. Not have a 50% failure rate. If I were less vigilant about my blood sugar checks I would be in trouble. Read the diabetes message boards. I'm not the only one with a large failure rate. I read a board last night where all but one of the members was averaging a 30% failure rate. How is this acceptable to Insulet?
I read "when it works well it's great. When it's not it's miserable". I agree with that statement. Great idea, terrible implementation. Diabetics tend to share the good and bad about pumps. Insulet has a very bad reputation because of your failure rate. I hope that others have better luck then I did. Unless something major changes with the pods I will never go back. When I get new insurance I will go with one of the other major pump manufactures that are reliable.
Good luck, I hope you can make great changes and the failure rate goes down significantly.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I have been using insulet corporation omnipod for a year now. I love the promises but the pods have a huge failure rate. In June i had close to 6 out of 10. Couple were occlusions not even a day after insertion. The other ones have the famous code. Most representatives had been nice but don't waste any time in letting me know that maybe my body is failing and i have too many occlusions they will not replace them. I do all I am supposed to do and take my care seriously. Also i keep wasting lots of insulin.
My next appointment with dr. Valitutto will explore about getting other pump system with less failure. From may 22 to june 22 i had to call them 9 times! This people cannot blame customers for their product failure, Especially, serious and caring patients that can proof how well they work at managing their diabetes.
you are one in millions ! 98 percent say its AWESOME !
My seven year old uses it without a problem
and she is SEVEN!
There are babies using it.
Its all about you and what you are doing WRONG.
Sometimes its the user and NOT the equipment.
Dont ruin it for everyone else spreading this bad stuff
you are one in so many millions and yet you want to
get on the internet and complain about it,
Do something else with your time like find a cure..