Complaint Rating:

Company information:
Indymac Bank
United States
www.indymacbank.com

As of now my VA load through Indymacbank has been going on for a year. We have now gone through 7 appraisals and the requirement keep on changing. Seldom are any phone calls returned and we are always getting surprised by the total lack of caring on the reprehensive of Indymacbank. For example in a good faith estimate we had a closing cost of $3000. Now we received documentation (unexpected may I add) that the closing cost is well over $25, 000. Totally absurd seeing there were no buy down points.

Documentation that we sent was lost constantly and we discovered that several files were open and disorganized. Promises were made constantly and never met. The owner and the realtor are now at wits end and like myself find it difficult to believe the total incompetence of all of the staff at indymacbank.

For once we would like to see just a little of integrity and honesty with the people who appear to be having fun destroying our personal lives. In speaking with other people who have processed similar home loan with the same conditions it happened quick and expected the only difference they never went through Indymacbank.

No matter who you call or who you E-mail you are always blown off and again a resolution never found. Even posting a real comment here will most likely never have any action taken nor will I ever be notified. It is however my hope that someone will read this and take another route to getting their home financed to avoid the months of frustration and aggravation that we have been forced to endure.

No one should be treated as horrible as we have with total disrespect. It makes one believe that the VA benefit for those who served is designed never to be used. This is our thanks.