Complaint Rating:

Company information:
IHOP
United States
www.ihop.com

My fiancée and I love to indulge in IHOP every month, because we love their pancakes and breakfast foods. However, the last 3 times I've been to the IHOP in Morristown, TN I have been sorely disappointed in the service and food. It's like it went down hill and I'm not sure if that's because of bad management, bad employees, etc. Yesterday I ordered an omelette and my fiancée ordered pancakes and bacon. It took them almost 30 mins to get it to us, and I actually counted the number of people in the restaurant, there were 7. My omelette was over done and tough, where they had left it under lights. The "ham" in it was tiny tiny minced ham cubes, it was suppose to have hashbrowns on top of it and there wasn't a sign of them anywhere, the cheese was hard from being overdone, and in general, it just really sucked. The only thing good about the meal was the pancakes. The waitress was average. However, a group of waitresses off duty decided to sit among customers to eat and loudly discussed people and their tips and other staff. It was just obnoxious. I would normally let this go as a bad experience, but this hasn't been the 1st time I've had this experience at this IHOP. Basically if you go after 6 PM, you can expect mediocre food and service from them. I was there once and we had the most god awful waitress. Normally, I’m not hard on waiters, I don't mind if they mess up but try to make things right...this girl was just stupid. She got our orders completely wrong, she ignored us, she had hair that hung down in her face past her chin that dropped into food, she got our ticket wrong, then she sat down behind us and talked to a customer about how lousy her tips were. Needless to say, it wasn't hard to figure out why she wasn't getting tips. It just seems every time we go to that IHOP for dinner, it just ***. I wish they would get better management.