After 7 months of trying to get my$60 refund promised by HeartGuardian, I am STILL waiting to receive it. This is after innumerable phone calls and endless promises from their public relations (?) staff.
I have been told: it was in the mail; I'd receive it within 2 weeks (about 5 times); it was on a stack of papers waiting to have checks mailed out (in Nov. 2007); the PR person was "looking" at my letter right then and take care of it after he hung up with me (Dec. 2007); the owner was a little behind and was catching up; they were so sorry and would be "right on it"; they didn't understand, this didn't normally happen...I heard many more excuses.
EXCUSES SEEM TO BE WHAT THIS COMPANY DELIVERS BEST!
Finally I sent an e-mail to the company 2 weeks ago. I got a response within hours, it was anonymous. No one in particular signed it, or gave me a direct contact. I was informed there was a check "in the mail", given that check's number and told I'd see it within a week...NO SIGN OF THE CHECK YET.
One of the ladies I spoke to answered calls in her home. She was very surprised by my comments and questions and seemed sincere in response to my concerns. She said the company was in a separate building so she couldn't look at any files or speak to management while I was on the phone with her. I asked her to call me after she found out when I'd get my check and she actually did call the next day (3 weeks ago) and told me I'd receive it the next week.
Since then I've called again and e-mailed twice.
I've been planning on calling the New Jersey and Utah Attorney General's and Better Business Bureau's for some time. After reading the above complaints I'm getting hold of them ASAP.
DON'T GET THIS PRODUCT. Something is seriously wrong when you can't get to the top of a business. THERE IS NO ACCOUNTABILITY. I don't know if the phone people are taught what lies to say, or they are naive to the reality of the business.
HEARTGUARDIAN IS A SHAM