Complaint Rating:

Company information:
Havertys Furniture
United States

I ordered a dresser and when it arrived one of the drawers was dented. The whole dresser had to be replaced as per your policy. When I scheduled the replacement piece I requested the last possible since my Wife and I work full time jobs. The day before I received a e-mail stating that the delivery would be between 9am and 11:30 am. This does not seem like the last delivery time possible. When I called customer service about this I was told that they could not change the time and I could schedule another day but there was no guarantee that the delivery time would be any later. It was also stated that the truck was already loaded and the furniture would ride around in the truck all day and may get damaged. What kind of comment is that? I also ordered a table before the replacement dresser was delivered so they could be here on the same day. I was told the table was back ordered and they did not know when it would be in or if the manufacture was even making the table anymore. I called another store and I was told by them that they had 2 in stock. When I called my store back they told me that the other store was not reading the computer screen right and there were no table. After I called customer service and they told me that the tables would be in later in the week. I never received a call from my store to let me know this information and wonder if I had never called if I would have received my table or it would still be "back ordered". Finally after my table and dresser was delivered (I had to lose a days pay to stay at home and wait for the furniture since I did not want it to get damaged) the dresser has spots on the drawers where stain is missing. I now have to wait at home on a Saturday and wait for a technician to come and tell me what I can do about it. I am so displeased with Havertys that I will never buy another piece of furniture from them and will never recommend them to friends. The only thing that customer service tells me when I call is "I'm Sorry".