Bought a 5 yr. prot. plan for new couch in Feb. 2005. Stitching has come undone in cushion on which your back rests. Placed claim today 2-4-09 and they denied it, stitching is not covered.
Went to Jerome's for help, they basically told me I was SOL, despite me acting like a customer first with a 'sales guy' and when I questioned him on if the warranty covered stitching, he asked a co-worker who said it was. Find out neither one of them knew what they were talking about and we are really SOL! It coveres TEARS, not stitching coming undone...that apparently is a manf. defect for the first year only.
We have a couch that is literally coming apart at the seams from normal every day use and a 5 yr. plan that does us absolutely NO GOOD!