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Grand Miramar All Luxury Suites And Residences Customer Service Phone, Email, Contacts

Grand Miramar All Luxury Suites And Residences
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Grand Miramar All Luxury Suites And Residences Complaints Summary

1 Resolved
9 Unresolved
Our verdict: With Grand Miramar All Luxury Suites And Residences's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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9:55 pm EDT
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Grand Miramar All Luxury Suites And Residences unethical behaviour

On November 14 we entered into two contracts with Legacy Centurion at the Grand Miramar. We paid $39, 500.00 USD for a 3 bedroom rental agreement [21 weeks @ $4, 900.00 per week for 5 years] plus a $2, 500.00 USD "activation fee" to DD Woodward. All of this money was sent by wire transfer. We were to receive our pay out in 45 days. The other contract was for a 1 bedroom unit costing us $12, 000.00 USD paid by credit card which was a trade in on a 1 bedroom timeshare that we own in Arizona. A further $2, 500.00 USD "activation fee" was paid to DD Woodward. The trade in value was $38, 000. We were not paid for either contract and cannot afford to lose $52, 900.00 USD! We are retired, living on a fixed income and this financial loss has been devastating to us as it equates to around $73, 000.00 CAD! If there is no intention of paying us, which there clearly isn't, then please just cancel the contracts and refund our money. We don't understand why you do this to people. It's ruining our lives and you don't need to. Every day we wake up feeling sickened by how our lives have been destroyed by our dealings with the people at the Grand Miramar and Legacy Centurion and the endless lies told to us by DD Woodward. We just want our money back.

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Calidris
Calidris
, US
Feb 07, 2018 7:01 pm EST
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Type in "Grand Miramar" and look at some of the other threads. You are far from alone.

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3:27 am EST
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Grand Miramar All Luxury Suites And Residences Buybacks / investments

Do not do business with them. This program is a total fraud and scam. The buybacks, taxes, investments all of it are scams. They are no better than Johnny Montalbo, steal from people. I have had very similar experiences as many others but now cant get in contact with anyone when they are to pay me. Has anyone received their money or found a way to penalize them in any way? I have trusted Richard Bounds and really believed in him so this will be a real disappointment if he is scamming people as this certainly looks like on the surface at least. Richard is an Englishman, Vivienne Lewis is supposedly an attorney, George Gastelum and Miranda Slater are in Legacy accounting, Xavier helps along with many others. They are all crooks! I will certainly appreciate advise on proceedings or joining others if anyone knows any way to do it. The Mexican people are truly painted in a bad light with all of this and in allowing it to happen. The Mexican economy will never improve it this experiences are allowed to happen to tourists with no protection. This is truly a problem bigger than they realize because everyone will become so distrusting no one will invest with them, etc. So sad. Let me know if anyone has some answers.

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F Halperin
, US
Jul 11, 2017 11:46 am EDT
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I am in the same boat. Have you found others who have the same problems? Any attorneys who are pursuing this?

Let's share out information and pursue this in every way possible.

Pls contact me at fihalper@gmail.com

F
Author of the review
F
Former tourist
, US
Jul 11, 2017 2:41 pm EDT
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Replying to comment of F Halperin

What is your story with them

F
Author of the review
F
Former tourist
, US
Jul 11, 2017 2:42 pm EDT
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Replying to comment of F Halperin

What is your story with them?

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10:26 am EST
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Grand Miramar All Luxury Suites And Residences Did not honor any agreements

Nothing has been delivered as promised on their end! Whether it is Grand Miramar, Legacy Centurion or Diamond Management Group, it appears they are scamming. Richard Bounds, Vivienne Lewis, Miranda Slater, George Gastelum, no one has honored the promises made. We have done it all. We paid everything they asked, fees, taxes, everything because we believed they were legitimate. From buybacks to you will get your money in 5 days after paying this. Thousands of dollars and they have neither fixed what they promised or paid any of it to us. We have completed all they asked from Miramar to Chapala in Guadelahara to current. Now that it is all due from them with us honoring everything they asked for, we hear nothing. It is devastating financially for us, a large black eye for Mexico, negates Mexicos' desire to foster tourism, and hopefully will haunt those doing those horrible things to hones tourists. Mexico needs to take a strong stand to correct this or they will lose a great opportunity to have others believe in them, invest with them or support their economy with tourism and investments. Stay away from Grand Miramar until they become honest. It is a beautiful place and a shame it is being used to rob people. Posting will help you know if they honor their word. If I get mine, I will repost but not till then so no fake posititves can fix that. Right now, I hate they have chosen to do this and I hope they correct things willingly. In the meantime, please post ways to get the money promised if you find one. Thanks

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F Halperin
, US
Jul 28, 2017 5:22 pm EDT
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Join others to prosecute and get restitution: http://www.hawkeyeassociates.ca/images/pdf/timeshares/GrandMiramar_Page.pdf

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10:21 am EDT
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Grand Miramar All Luxury Suites And Residences Buyback of contract

We were promised a full refund by Richard Bounds when we visited him in Guadalajara, Jalisco, MX in June 2016. First we had to pay off the lien from Diamond Management. Then we had to pre-pay 2 taxes (that of course were not owed and would be fully refunded as well).

We wired all the money. Richard had already resold our timeshare, he said. Our full refund would be deposited into our bank account on October 3, he said. No funds have been deposited. They are "looking into it" as I am writing.

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10:50 am EST

Grand Miramar All Luxury Suites And Residences Legacy Centurion

I just thought I would add to this board after our recent experience.My husband and I bought at Grand Miramar in March of 2013. From start to finish the whole thing was bad! We were promised all these wonderful things and Got nothing. We paid 22, 000USD for nothing! We felt scammed! This past April 2015 we were invited to Guadalajara to "FIX" everything. We were very hesitant to go after everything that has happened. We did go and I have to say we were pleasantly surprised. After reading on the reviews that this too would turn out to be a scam! In fact just so anyone who may be affected by this is aware. Went to Guadalajara, they paid for the whole trip. We had a meeting and we told them everything that had gone wrong. They did help us and we have received our original investment back. We no longer own there but we feel they have made restitution for all that we have been through.

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ellenm54
, US
Jan 12, 2019 1:08 pm EST
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We too were scammed when we visited Grand Miramar for our 40th wedding anniversary in April 2016. They promised to sell our existing timeshare for a good price if we would purchase 2 weeks through their Legacy Centurion Program. It has been like a bad nightmare and we are out over 20 thousand.

We keep getting calls from people wanting to buy our Grand Miramar timeshare and we would need to pay 8 percent commission. We will not pay any more money on this scam! The last company was from Tennessee and called Jan. 2019.

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Ma8872
, US
Apr 24, 2018 1:25 pm EDT

The scam continues with Sonia Levi whose real name is Marina Levenchuk at Garza Blanca Residence Club in Puerto Vallarta, Mexico. She has many photos posted of her on Facebook as Marinna Levenchuk in Puerto Vallarta, Mexico saying she works at a place called Neptune Realtors. The truth is that she is a sales manager at Garza Blanca Preserve Resort and Spa timeshare. My husband and I were scammed by Grand Miramar and Marina Levenchuk/Sonia Levi for $50, 000 and we were just about to buy a Garza Blanca membership and in walks Marina Levenchuk the sales manager at Garza Blanca resort in Puerto Vallarta, who we knew as Sonia Levi at Grand Miramar, a close personal friend and colleague of Richard Bounds. She obviously didn't remember stealing our hard earned money. She is up to her old tricks with her lies promising rental income and more untruths. Garza Blanca is a beautiful resort and I hope that the management is unaware of the kind of scum they have running their sales operation. I ask that anyone who was scammed by Grand Miramar, Richard Bounds, Marina Levenchuk and all others to please call the Garza Blanca Residence Club and let them know what kind of people they have in their employment [protected]. It just makes me sick to know that these people continue to get away with it. Please let them know.

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Cindi Louise
, US
Mar 02, 2018 9:30 am EST
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I wrote another part of this venue. I am here now. The sales people are all gone and those who purchased are not allowed to come through the Legacy Centurion plan. Gossip says that Richard is in Cancun selling what else the same nonsense The owner wants to make this into a upscale hotel as he has enhanced the spa and cut down on the shuttle service. Hope this helps

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Cindi Louise
, US
Mar 01, 2018 10:48 am EST
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I wrote earlier. I am at Grand Miramar now. I am one of the original owners of the timeshares. I love it here but a lot has happened. About 6 weeeks the owner who is a Mexican from Mexico City told Richard Bounds to leave alone with his crew. No one is selling anything here now. They are trying to turn this resort into a high end rental resort. Our shuttle service was been greatly reduced. Most of the staff has changed.
The spa has been all updated but I still go downtown for my massages and hair cuts. I love it here because of the kitchens. And I love all the activities in town. I never eat here or drink. There are too many other places to try out. I enjoyed a group called the Bambinos who play the guitar and sing in there own restaurant. There is a theater called Act 2 which has three shows a night
I am sorry that so many got scammed here. I met several couples last year that planned on coming back but I heard that it will not be possible for them to do so under the Legancy Centurion or whatever the name is. I heard that Richard Bounds is in Cancun doing it all over again.

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Walt Spain
, US
Jan 09, 2018 6:09 pm EST

We bought a "trial - 5 year" Gilded Rose Royal Program at the Grand Miramar in February 2017 for $2500. We own no TS or vacation club and were really looking forward to being able to travel and stay at "nice" places for the next 5 years. I was in contact with the employees and did not try to use it or book it until the middle of the year - when they never responded to my attempts to book with them. I made and rec'd a telephone call from them and they explained away all my fears and a month later I called again and let them know I had read lots of bad reviews and may want to take advantage of the buy back we signed. They asked us to please give them at least one chance to see if we liked it. In November I rec'd an email from Christopher informing me they would honor the buy back if we were unhappy with the program (which we had not used yet). I emailed him back to say we wanted to activate the buy back agreement. No response, Facebook taken down, emails returned as no good, phone numbers no good and now the website is also down. Then I get a call from a Jean Peres from Consulting Properties www. consultingpropertiesllc.com - He has all my information - how much we spent, the contract information etc., and offers to get my money for me for a 6% fee (not much on only $2500 spent), however he seemed super pushy and rude and I told him I needed to think about it first and he informs me there is a time limit. I told him I had to think on it and he hung up . Thinking it was all part of the same scam? So annoying that even though we didn't lose as much as you guys, we still didn't really have it to lose and I'm pissed. If there is a class action and it could work, I would be interested in hearing about it.

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Scammed in Playa
, US
Nov 28, 2017 1:44 pm EST
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Nicolas has contacted me also and wants another $1050 in fees to honor my Gilded rose / Livingston agreement. What a joke. Richard Bond is actually I believe Richard bell who scammed us in Playa

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MGardler
, US
Nov 27, 2017 2:00 pm EST
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Have the same from Nicolas going on here. He said they were going to honor the buy-back of the Gilded Rose, but needed me to sign the contract so that they could buy-back the Gilded Rose contract. I have a feeling they are trying to get my older vacation club, but sent them a copy of the contract and told them do not sell this through this organization, or to this organization as I believe they are trying to use the signature page as validation that I sold it to them, which I didn't.
This appears to be coordinated by someone calling themselves Richard Bond, and his future wife here: Karina Michelle
Here is a link to his Wife's purchase of a wedding dress with our money: https://www.youtube.com/watch?v=Hot1sSjK9Rw
there are pictures of him in the mirror, he moved to Tulum after running the scam in Puerto Villarta

Calidris
Calidris
, US
Feb 07, 2018 5:53 pm EST
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Replying to comment of MGardler

That is Richard Bounds cheering on from the chair. I don't know if he has also used the pseudonyms of "Richard Bond" or "Richard Bell" of if people are remembering incorrectly. Grrr!

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Scammed in Playa
, US
Nov 17, 2017 1:13 pm EST
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We to were scammed out of $50k in March 2017. We were in Playa and here are the players I know of. Gilded Rose Royal, Richard Bell, Mancini Management, Livingston investment services. Capital international Bonds, Legacy Centurion, AURIGA, David Krause and so many more. HBSC SA. refuses to help, My credit card companys cant help. I have so many emails and phone messages and call records and documents.

I just received 2 emails within 2 weeks from Gilded Rose claiming they are now buying my Vida and Fiesta Americana timeshares but cant get a response back when I try to call or reply to the email. Below is the email.

It is a pleasure for us to inform you that our company, Gilded Rose Royal, will be purchasing your membership from you instead of Livingston Property Service and we will start taking care of you as we need more inventory for our clients.

Thank you very much for your attention.

We are very honored to make business with you.

Nicolás de La Garza

Asistencia.

www.gildedroseroyal.com

My Fiesta Americana Timeshare has been paid for years but my Vida ( Grand Mayan ) we still owe $13k and cant make payments. This has total took us from a family who was able to take a trip once a year to almost bankrupt.

If anyone can help let me know.

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doc73
, US
Aug 19, 2017 7:26 pm EDT
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What evr you do. Do not send any more money.

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Cindi Louise
, US
Aug 19, 2017 1:57 pm EDT
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I have been reading the comments that have been posted on this site. So I dug out my contract from my purchase back in February 2010. I paid 16, 622.00 + 2530.00 for closing costs + 2292.69 taxes to purchase a Master suite at Grand Miramar. There was no talk regarding Gilded Rose, Livingston or Legacy Centurion. At that time there was only buildings A and B. C was only a pile of dirt. No one was staying there. The sales office was where people enter today. At that time the entrance was where the exercise equipment is now. The first time we stayed at the resort C was under construction. In fact at that time there were two sales offices, one at the entrance and the other by the top units in building A. Many sales were being made. I understand very few owners are left who bought then. I truly love Grand Miramar and look forward to going there.
Last year I met a couple that had purchased only a few days before I spoke to them, and were having second thoughts. She decided to cancel and since she had paid just over $12, 000.00 for the opportunity to go to Grand Miramar she had the sales person sign that she wanted to cancel. He told her to do so she would have to pay the taxes which totaled over $24, 000.00. She completed the paperwork at Perfeto and no additional funds have been taken. She had a reversal on her credit card for the original $12, 000.00 and never paid the $24, 000.00 that the sales person told her that she had to pay.
I feel badly for the Americans and Canadians who are caught up in this situation. I never heard of anyone who received the money back. Richard Bounds, the Englishman, I was told was to not be involved anymore but I saw his twice last year.
I truly do not understand why Grand Miramar is going along with the situation that is there now. Grand Miramar is a beautiful resort, with a wonderful staff. With what is going on I have a hard time being proud of ownership. I hope it changes back to the original sales plan soon.

Calidris
Calidris
, US
Feb 07, 2018 6:13 pm EST
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Cindi Louise: we also think that Grand Miramar is a beautiful property. We did go through with a complaint to PROFECO in an effort to enforce the buy back. The following is the text of our complaint. The upshot was that they insisted on the 3 hearing postponements to drag everything out. In the end, PROFECO asked if we would agree to Arbitration. We said, "Yes." Legacy Centurion said, "No". And that was that. Nothing more PROFECO can do. Now we are ready to go to court.

We purchased a 1-bedroom Master Suite for 2 weeks/year on 22 May 2014 from the Grand Miramar
Resort and Spa. There also were written guarantees to sell our 2 other timeshares, and to provide
$4, 000/year in “Rewards Cash” for 20 years.
When these guarantees were never met, and no Rewards Cash was ever available, we asked Grand
Miramar to buy back our contract, as was also guaranteed. In July 2016 we met Mr. Richard Bounds of
Legacy Centurion in Guadalajara. He said we needed to repay Diamond Management $10, 590 they had
given us as downpayment on the other timeshares they never sold. We did this and the lien on those
properties was removed.
Mr. Bounds also said that we would need to pay a VAT of $8, 568 and Captial Gains Tax of $14, 994. We
made a downpayment on the total ($23, 562), and paid the rest via wire transfer on 28 July 2016.
Mr. Bounds then notified us that the total could not be wired to us until a Luxury Tax of $2, 677 was paid.
When paid, the full amount of $79, 787 would be wired to us immediately. We made the payment via
wire transfer on 28 October 2016. They gave us a signed guarantee this payment would be made.
It has not happened. They now claim to have sent the funds, but have not provided a tracking number or
bank records. This appears to be fraud and grand larceny. Please help us recover our money. If Legacy
Centurion does not reimburse us, it should no longer be permitted to do business in Mexico.

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10:42 pm EDT

Grand Miramar All Luxury Suites And Residences Timeshare scam

I am a one of the growing number of people that has been deceived by Grand Miramar. They have already failed to deliver on one of their promises and are doing their best to continue the facade. I would like anyone else that has been lied to by this resort of foreward me their names and such, so that I can add it to my list. I'm then going to send it to the proper authorities so that they can see that this is not an isolated incident. But rather their day to day way of conducting business.

There is strength in numbers and our voices are louder when we combine them.

My email is [protected]@hotmail.com

Thanks

Brad MacDonald

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Domange
, US
May 30, 2012 12:35 am EDT

In July 2010 my wife and I were solicited to visit the Grand Miramar Resort in Puerto Vallarta. In exchange for their packaged membership the Grand Miramar promised to buy our existing timeshare, refunding the money within a certain period of time and utilize High End Rentals (Luxury Vallarta) to not only sell the existing property but rent out the purchased unit at Grand Miramar providing rental income for 4 weeks per year $1400/rental. None of the agreed upon terms have been fulfilled. I have appealed this as fraud through Bank of America for the card that was opened and hit a brick wall. I have been fighting since Sept 2010 to get help from Grand Miramar, High End Rentals, and Bank of America with out success. Please assist in anyway you can and tell everyone to stay away from Grand Miramar Resorts and High End Rentals.

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Lloyd7
La Ronge, CA
Nov 11, 2014 8:45 pm EST

It seems that hundreds of people have been scammed by Grand Miramar. In an offer to purchase a timeshare in Grand Miramar, agents of the company (in this case John Montalvo, Reme Coja and Alain Patino) promised that the company would sell my existing timeshares for an agreed upon price and that rental income for the unused weeks would be paid to me. The guarantee in writing was an addendum to the main contract referenced by the contract number.

When the promised money for the purchase of my existing timeshares did not appear 3 months later, I returned to the resort and learned that the above three no longer worked there and were guilty of fraud. The new employees then proceeded to attempt a second fraud by saying they could not honor the conditions of the old contract unless we paid five years of maintenance fees in advance! Since then, those employees are gone, but the new head of sales had a record of scamming tourists in a different resort.

You would think that a legal system would either enforce a contract, or where the contract is fraudulent and no services have been delivered, return the money. This did not happen in Mexico. The tourist protection agency Profeco has no power to enforce anything. I consulted two separate Mexican lawyers. One said that it was not clear that the addendum was part of the main contract because, although it mentioned the main contract by contract number, was not on company letterhead. The other suggested I would need two witnesses present to testify on my behalf. The only witnesses present were the scammers.

I am Canadian and have been in contact with a Canadian member of parliament about this issue. If there are a number Canadian tourists similarly scammed, the member is willing to take our case forward. If you are interested in joining this action please contact me at Lloyd@hawkeyeassociates.ca. Thank you.

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SammiF
Hayward, US
Nov 27, 2013 11:19 am EST

I know how you feel, and it seems like this is a common problen in Mexico. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. I have been in touch with people there and they say they are working the process but it takes time. It has now been almost 5 months and I am losing faith they will ever pay me back. This is another forum with more complaints about this company:

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/

I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. I want to complaint with PROFECO about this, and get my money back

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User1368115862
, US
May 09, 2013 11:25 am EDT

We attended a presentation that was supposedly for Grand Miramar. It ended up to be for World Luxury Destinations which presented as a way to sell your existing timeshare, obtain more weeks in luxury destinations and to receive a goodly amount of money for those weeks which you did not use. Fortunately, we did not buy. I recommend you to read this article about Grand Miramar:

http://www.timesharescam.com/blog/109-grand-miramar-scam/

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7:16 pm EST
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Grand Miramar All Luxury Suites And Residences Time suckers

Thomas and Veronica Hart are victims of a scam orchestrated by John Monte, C.E.O. of Grand Miramar Club and Spa designed to induce Thomas and Veronica Hart to sign an $89, 552 World Luxury Destinations contract, # WLDM0000112, permitting use of a penthouse at the Grand
Miramar Resort. Mr. Monte, along with the sales and office staff of Grand Miramar Club and Spa
and a Mr. James Brooks, an in house employee based in a Houston corporation controlled by
John Monte, carried out a scheme of deception involving written guarantees of money to be
paid for sale of previously owned timeshares that there was no intention to honor, and rental
income, as well as a false claim of approved financing with Bank of America.

On October 24, 2011, we (Thomas and Veronica Hart) attended a sales presentation at the sales
office of Grand Miramar Club and Spa, where we were asked to list our existing timeshares
and whether we would consider transferring any of our timeshares. We met with salesman
Michael Gardea who extolled the benefits of World Luxury Destinations membership, which
required purchase of weeks of residence at the Grand Miramar Resort and allows use of the
Grand Venetian and Tres Mares resorts. He was later joined by John Monte, C.E.O of Grand Miramar Club and Spa. Mr. Monte
presented information stating that we could get $49, 220 USD for the Grand Bliss (2BD, $18, 140 for the Sheraton Broadway Plantation in Myrtle Beach (2BD)
and $27, 146 for Villa del Palmar Flamingos (1 BD every other year), and stated that a foreclosed
4 bedroom penthouse at the Grand Miramar Resort could be had for $89, 552, permitting use
by us of 4 weeks per year at either the Grand Miramar, Grand Venetian or Tres Mares resorts
plus 4 additional weeks per year at other resorts available to World Luxury Destination
members.

Following a tour of Grand Miramar Resort penthouse with salesman Michael Gardea, John
Monte presented a document, showing Continental Resources as the letterhead, guaranteeing
payment to us of $49, 220 for the Grand Bliss, $18, 140 for the Sheraton Broadway Plantation
and $27, 146 for the Villa del Palmar timeshare within 60 days after proof of ownership is
provided, plus 4 weeks guaranteed rentals of $2, 800 per week for 5 years. The document states
that " failure to execute this agreement in stated manner will result in all contacts being null
and void and all monies will be refunded." Contract #s CRC21223 & WLD M00000112 are
listed”.
Based on that document and Mr. Monte's claim that interim financing by Bank of America at
2.9 percent had been approved, covering the 2 month period preceding completion of the
timeshare liquidation process, we signed a Grand Miramar Club and Spa, listing a purchase price of $89, 552, a down payment of $35, 000, and a balance to be financed of $54, 552. The contract states at the bottom that it waswitnessed by Biyaldi Estrategias Turistica SA DE CY as an authorized affiliate, and is signed by John Monte. I signed an American Express credit card slip for the down payment, receiving assurance that the AMEX charge would be reversed when interim financing at Bank of America was finalized. A Promissory Note stating that we agreed to pay $54, 552 to Vector Casa De Bolsa SA.DE CV by wire to Citibank NA in New York by November 15, 2011 was presented to us
and signed. Realizing the next day (10/25/11) that Mr. Monte failed to sign the document guaranteeing payment to us with 60 days of a total of $94, 506 for our timeshares, plus rentals of $11, 200 per year for 5 years, we went back to the sales office by cab to obtain Mr. Monte's signature on that document. He claimed that his failure to sign was an oversight and then signed the document guaranteeing payment. He also signed a letter stating that the AMEX credit card
charge would be reversed when initial financing is complete. The fact that we had not received
an email reportedly sent to us by Continental Resources was discussed.

At 8:19 PM on 10/25/11, having still received nothing from Continental Resources, I sent an
email to the email address given to us by Mr. Monte asking for proof that Grand Miramar Club and Spa would be bound under the law to cancel contract if payment by Continental Resources is not applied toward the cost of our Grand Miramar Club and Spa, and for information about the company identified as Continental Resources. I advised that I had prepared a letter giving notice of cancellation and hoped to hear from him, but received no response.

At 4:34PM on October 26, 2011, 1 sent an email advising that Notice of Cancellation of contract
was being sent by DHL registered mail. However, prior to scheduled pick up by DHL at The
Grand Bliss where we were staying, I received a phone call from James Brooks of Continental
Resources in Houston. He claimed that we should have received an email with instruction that
he sent to us on October 25, 2011, resent that email, and convinced me that Continental
Resources already had buyers for our timeshares and that we would receive the proceeds
within 40 days. After consulting with my wife, I cancelled the DHL pickup of the Notice of
Cancellation and sent another email stating that the prior emails expressing our intention to
cancel the contracts were to be disregarded.

On Monday October 31, 2011, 1 sent an email to World Luxury Destinations explaining that I
had called on Friday asking for Bank of America contact information regarding financing needed
to pay the $54, 552 Citibank promissory note and that Ms. Monserrat Torres, Member Services
Manager, stated she would be able to obtain necessary information from Bank of America and
provide such information by email. I also explained that AMEX charged a total of $36, 236.39,
including a foreign transaction fee of $952.68 and an extra $283.71 due to an incorrect
conversion rate.
I called Ms. Monserrat Torres later on October 31 asking to speak with Mr. Monte regarding
financing. He then called me, claiming that Bank of America would grant credit card financing
at 2.99 percent on the basis that I would be transferring a balance transfer. Internet research
actually revealed that current Bank of America terms allow 0% financing for 15 months for
credit balance transfers, but requires a 4% transfer fee. I pointed that out in an email sent later
that night, but received no response. Thinking things over the next day, we finally realized that
we had been misled by John Monte regarding Bank of America financing.
On November 1, 2011, Ms. Monserrat Torres sent an email stating that Mr. Brooks had wired
$2, 800 USD to be paid to us for 1 week rent in 2011. She called the next day, the day of our
departure, stating that $2, 800 plus the amount of the foreign transfer fee would be wired if I
provided our bank account routing and account numbers. On November 3, 2011, upon our return to our home, I sent that information to Ms. Monserrat Torres, faxed proof of ownership of our timeshares to Mr. James Brooks, and spoke to Mr. Brooks, who claimed that he would proceed to expedite liquidation of our 3 timeshares.
Later on November 3, 2010, 1 searched the internet for information regarding the Grand Miramar resort and was shocked to discover that offers of guaranteed buyouts of timeshares owned by clients of Grand Miramar sales personnel is a sham, and that John Monte has been the primary perpetrator of that scam, as well as the scam of falsely offering financing at a low
introductory rate. Research revealed that resale companies claimed to be responsible for such
timeshare sales are shell companies with in house representatives controlled by Mr. Monte, that the timeshares of other clients were never sold and that promised rental payments "guaranteed" to clients purchasing use of the Grand Miramar had not been received.
It is apparent that Continental Resources is not a legitimate timeshare resale company, that Mr.
James Brooks' representations to me were false, and we have been misled throughout the sales
process by World Luxury Destinations C.E.O and Continental Resources President John Monte,
salesman Michael Gardea, World Luxury Destinations Member Services Manager Monserrat
Torres and Mr. James Brooks of the shell company Continental Resources.
Considering that John Monte signed both the World Luxury Destinations contract and the
agreement to refund all monies if payment to us of $94, 506 for timeshare sales plus rental
income is not made, and that it is clear that the agreement to pay the specified amounts will not be executed, we contend that we should not be held liable for payment of any amount and that cancellation of the World Luxury Destinations contract is warranted.

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charlesb12
, US
Nov 26, 2013 11:51 am EST

The sales tactics are the same for everyone at the Mayan Palace timeshare resorts. Hard sell, disrespectful when you say no, broken promises. DO NOT think for one moment that you have an upper hand...these are professional con artists highly trained to take your money. You have no chance of ever seeing your money again or receiving anything close to the value you were promised. Assume that everything posted by Grupo Mayan and its affiliates is a lie or a scam. Never do business with this company; never buy a mayan palace timeshare scam. This is a good article about Mayan Palace:

http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/

HUNTER Liars
HUNTER Liars
, MX
Jul 25, 2013 1:40 pm EDT

HUNTER Liars, la división Legal de Travel Time puede gestionar para Ustedes un Acuerdo de Terminación Anticipada de Contrato de Membresía en un plazo máximo de 45 días hábiles.

Los honorarios son bastante razonables, solo $1, 299.00 USD. Sin importar la situación en que se encuentre su cuenta (pagos vencidos de mensualidades, mantenimientos y/o cuotas extraordinarias).

Adicionalmente ofrecemos una Garantía de Resultados por escrito, de tal suerte que si no obtenemos para Usted el Acuerdo de Terminación de Contrato: NO COBRAMOS.

Siempre funciona, cuando se sabe lo que se hace.

+ info: [protected] * LADA sin costo: [protected] * www.hlmexico.com.mx * www.traveltimemx.blogspot.mx

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taken in P.V.
, CA
Jul 04, 2012 7:56 am EDT

Thanks for the info. We are in a similar deal with Jerry Drexler, at the penisula for 8 weeks on a foreclosure from bank of america, their 60 days are up on july 2 and no certified cheque from United Assets as Jerry promised for the sale of our Mayan Palace, the $3000.00 on my wifes visa has not been removed Jerry said he was checking with accounting at would call back that was late may and no call back. Now World Luxury Destinations say they want the remaining $21, 900.00 USD paid. I guess the 3k was a learning loss and we will not be sending anymore money. If they want to sue me for their scam Jerry will have to come out from behind his cellphone answering machine which he won't return calls.
thks for me saving me losing more money!

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Tehart
Falls Church, US
Jun 18, 2012 9:04 pm EDT

This is a follow -up regarding the scam orchestrated by World Luxury Destinations against Thomas and Veronica Hart, posted above on 1/3/12.

The Hart's were fortunate. They were able to successfully appeal the American Express credit card charge and have paid no additional money.

Based on documentation signed by John Monte requiring all money to be refunded if the agreement to sell other time shares was not executed, as well as documentation of numerous complaints against World Luxury Destinations, American Express ruled that the Hart's complaint was valid and reversed the credit card charge submitted by John Monte.

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cookiefann
Farmington Hills, US
May 12, 2012 12:42 am EDT

"Gerry Drexler" was our salesman. Our deal is exactly like yours. We purchased a "foreclosure" with the caveat that Contintental Resourses would "liquidate" our other timeshare by a certain date. John Monte signed both contracts as representative for WLD and as President of Continental Resources. They also produced 'buyers" for our Grand Luxxe from a third party (just after the agreement expired) for for well over the original offer and expected us to bite. At the same time we tried to get into the website and were locked out because the entire deal was not complete. When we were instructed to wire money to a Mexican account we did more checking and found out that the closing company had a false Chicago address as did the "selling agents" and that both the closing company and selling agent were hosted by the same agent and had both websites had gone operational the week we were in Mexico.
We contacted our credit card company (BofA) within the first 5 days of the deal telling them that we had only agreed to a temporary hold on the credit and had agreed to interim financing NOT FOR THEM TO ACTUALLY CHARGE THE ACCOUNT. That was our first red flag. We were told by BofA that we had some time to refute the charge it they didn't fulfil their end of the deal. When we received our Welcome letter from WLD it stated that our check in was Saturday to Saturday which was not what our legal contract stated. Then when we contacted the company about our VIP membership, asking what that entailed, we got no response. Then when we were locked out of the website we were told that we could not get into the website until the entire deal was closed. (Meaning that we were supposed to wire $21, 600 to a Mexican account and wait for them to wire us the proceeds of the sale...ha ha) At the same time we discovered that an FBI agent, Peter Jackson, had been following up people's complaints. We contacted him and he had us listen to voices on a recording and identify the voice. We identified James Brook's voice and Rose ?. He told us they had identified themselves as someone else. We decided to pursue the cancellation of the charge with BofA saying they did not comply with the agreement as stated. (i.e The full charge instead of the temporary, the non-liquidation, having to wire closing money to a Mexican account, the fact that Grand Luxxe never heard of Continental Resources nor had they had any contact with them as James Brooks stated they did.) When I called the Grand Luxxe and spoke to their Membership Director, he did not have nice things to say about Biyaldi Estragies (i.e, World Luxury Destinations). He told me they scammed many Grand Mayan and Grand Luxxe owners who lost money by wiring "closing costs" to an anonymus Mexican account.)
We instructed BofA to credit our account since the entire thing is a scam and they did within a few weeks. Then WLD refuted the credit saying first that the cancellation period was only 5 days and we exceeded the 5 days. We informed them that BofA gave us at 2 billing cycles to dispute the charge. Then they said that Continental Resources was a third party and had nothing to do with our deal. (How would that be possible if John Monte is principle in both and signed both contracts?) Our answer to them was that IF Continental Resourses was indeed thrid party and had nothing to do with the WLD contract, why were we locked out of the website? We also informed them that if indeed we were VIP members why were we not treated as VIP?

The names of the selling company is World Property Connections (no office, no physical address) and the closing company was Advantage Trust Internations which also has not physical office and gives a false address on their new website (Dec 2011)

We caught WLD in their own scam by not playing the "third party" but that they had not fulfilled the WLD contract from the get-go. If we were indeed VIP they sure didn't live up to it from day 1. How could we expect them to live up to it down the road?

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ddreher
Toledo, US
Apr 23, 2012 12:58 am EDT
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we had similar experience as most people on this site. working now with chase and american express but appears to be little hope. anyone having any success? what do you hear about a class action suit? any response would be greatly appreciated so we are not out there alone.

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Katali
Danville, US
Mar 28, 2012 2:32 pm EDT
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received this in an email last week from someone who had just missed being taken because her credit limit was too low:
I had gone on what was a presentation with this group. I got as far as the pretty restaurant Mango with my son. My experience was horrible. I had two credit cards with Doctor on them but I took only low line of credit cards with me. I did not qualify they say. When I was shocked and said What they were not very nice about it. I too own more than several timeshares. My 16 year old clean cut son came to my defense saying they should be ashamed of questioning his mothers qualifications. He got threatened by a MEXICAN man that looked like he just got out of prison. This man said he would like to kick the the S--- out of him, and then he progressed to ask my son how old he was to which my son replied 16. This criminal then said to my son holding up two big fists "I would kill you if you were 18."
We were scared but I did not show it.
When I got back to the hotel I told Fabiola about this. She then shared your email with me.
Wow! I guess I was lucky. They obviously checked out my credit cards to find out they could not do what they did to your card.
The sad thing is no one listens in Mexico. I do not know if your email got to the right hands. As no one really seemed to know much about the scam you got yourselves into.
I believe the best is tug2.net Twitter, Facebook, and any other site your can expose this.
I once 9 years ago got scammed. I too went beyond my dates. It took 1 1/2 years to get my money back. It was not the big amount you got scammed. You need to write your credit card company just the same. I did and it came back to help me later. I do not know who to thank as the money came back to my credit card.
A number of years ago I did do a presentation at Miramar and I smelled a rat.
How do you feel about Raintree? I have been a member since 1992. So it has been know by many different names.
Global Resort Transfer Inc. is the company that are currently doing the transfers. Have you heard of them and what the story is about them?
Again I hope somehow this scam is put to an end. I also hope somehow you get your money back.
NOTE THE TIMESHARE SALES COMPANY BEING USED ID GLOBAL RESORT TRANSFER

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Katali
Danville, US
Mar 22, 2012 6:25 pm EDT
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received an email from Alberto Lares of World Luxury Destinations today with a link to a newsletter. Since I consider our contract cancelled i have not contacted them but it was interesting to see that there were about fifty email addresses primarily in the US and Canada but some in Mexico as well in the cc space. I'm thinking of contacting some of them to see if they have been scammed or possibly are supporting the scam.

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Katali
Danville, US
Mar 13, 2012 2:19 pm EDT
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After reviewing our complaint that we were scammed by a fruadulant operation since November 7, 2011, last night Mastercard/Citicard denied our claim with the excuse that the card receipt was signed. It absolutely does not matter to them that there was a $35, 000 transaction for something that does not exist. They can't explain why their fraud alert didn't pick up on it. They don't care that we reported the fraud within two business days. Supposedly a letter is "in the mail" with a copy of the "merchants response".

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Katali
Danville, US
Feb 28, 2012 8:45 pm EST
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John Monte, Jerry Forney and James Brooks were key participants in an identical scam only with the Grand Venetian as the key property. We are contesting the $35, 000 credit card charge with Citicard and it has taken them since November 7the to determine whether or not this represents fraud or not. We were assured our card would not be charged and it was merely a guarantee for the contract which would be paid for our of the proceeds from our three timeshare sales. John Monte is also know as Johnny Montalbo and apparently has also operated in Matzalan and Cancun. Apparently the Profeco is well aware of this operation as is the Tourist Board but they have done nothing. Citicard's early warning fraud detection did nothing when this charge came through yet they have locked thee same card for transactions of $200 in Mexico. Exactly what do they consider fraud? We notified them two business days after the transaction on November 3rd that this fraud took place and they still are investigating and it is nearly March. Of course they intend to charge us interest for three monthes if they rule against us so why should they hurry?

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8:47 pm EDT
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Grand Miramar All Luxury Suites And Residences scammed

My wife and I were scammed by Jerry Forney who sold us a 4 week membership at Grand Miramar on August 12, 2010.
Our contract stipulates that not only would Grand Miramar buy out our Cabo timeshare for $24810 but that if we do not return for the next 10 years, we would be guaranteed rent per year totaling $5600. None of that has happened. We have rescinded the contract in writing and have demanded Grand Miramar buy out the timeshare or refund the $28000 we paid.
Bank of America may have some liability, since Grand Miramar produced brand new Visa card accounts that we used to purchase the fraudulent memberships. Bank of America knew or should have known that Grand Miramar was fraudulently inducing new cardholders to buy. We are refusing to pay Bank of America as they claim that Grand Miramar has done nothing wrong and B of A refused to charge back Grand Miramar's vendor transactions. Disgusting. We were stupid.

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Katali
Danville, US
Feb 28, 2012 8:50 pm EST
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These guys are crooks. Do not pay them! you will never have your timeshare sold and the membership is a membership in nothing! You're lucky that they don't have any of your money. Another tactic they will use is telling you that you need to pay closing costs. Don't believe it. Jerry Forney, Johnny Montalbo, John Brooks, John Monte are all thieves. World Luxury Destinations only exists on a webpage.

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jmpentsa
Kitchener, CA
Nov 10, 2011 7:30 pm EST

We went to their presentation Sept.19, 2011 and they basically promised us the same thing however, we didn't give them any money. When we got home they insisted we sent them the full payment of the membership. We told them they should use the proceeds from the purchase they made of our timeshare because it was an equal trade. We are at a stalemate and I won't give in unless they fund the proceeds of my timeshare to an escrow company first. They expect me to trust them. They said, " they can't give us the membership because we may not pay them after they pay us". If we pay them, they may never buy our timeshare. If they give us the membership weeks and we don't pay them (as they fear), they can cancel the membership. We have a much greater risk of losing then them. We risk not receiving payment of our timeshare. Their risk is minimal. They can cancel mambership, plus they would have our timeshare that they claimed they wanted so badly in the first place. They were the ones who insisted on making the deal. I think this company is dishonest. I don't understand why they won't use an escrow company to close this deal. They insist on my payment first. It Will Never Happen!

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j.han
Calgary, CA
Jul 06, 2011 5:30 pm EDT

OMG they are the worst scammers ! Please visit my site! http://miramarscam.blogspot.com/

Calidris
Calidris
, US
Feb 07, 2018 6:58 pm EST
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Replying to comment of j.han

Joe Potter scammed us at Vallarta Gardens in June 2012. And since then his tactics were perfected at the Grand Miramar by Richard Bounds. Grrr!

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9:09 pm EDT
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Grand Miramar All Luxury Suites And Residences Grand Miramar BIG scam!!

On May 19, 2010 we attended a timeshare presentation at the Grand Miramar Club & Spa in Puerto Vallarta, Mexico. During the sales presentation the salesman, Jerry Forney, told us several lies; but the one which got us into this FRAUDULENT TIMESHARE: THE ENTIRE PURCHASE CONTRACT AT GRAND MIRAMAR WAS GUARANTEED AND CONTINGENT UPON THE SALE OF OUR TIMESHARE WITH KRYSTAL AND OUR TIMESHARE WITH GRAND MAYAN BLISS.

As a matter of fact we singed a CONTINGENCY AGREEMENT which mysteriously disappeared from the documentation that they provided us; sadly we didn’t notice this until the first days of July when supposedly the sale of our Krystal and Mayan Timeshare would take place. Needless to say, it never happened, so we contacted MIRAMAR to let them know our story and our questions in regards of the contingency agreement.

It was an email from Karla Ibarra which finally opened our eyes and made us realize that WE SHOULD NEVER HAVE MADE AN AGREEMENT WITH A COMPANY WHICH HAS NOTHING TO OFFER; BUT LIES AND DISGUSTING CUSTOMER SERVICE. We didn’t give up, so we kept asking for our money. On September 11 my husband received a cancellation letter which stated that MIRAMAR will keep our money; of course we didn’t accept it. Now they are threatening us to send us to collections if we do not accept the agreement. SOMEONE PLEASE HELP US!

karla.[protected]@grandmiramar.com
juan.[protected]@grandmiramar.com

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Ma8872
, US
Apr 24, 2018 1:12 pm EDT

The scam continues with Sonia Levi whose real name is Marina Levenchuk at Garza Blanca Residence Club in Puerto Vallarta, Mexico. She has many photos posted of her on Facebook as Marinna Levenchuk in Puerto Vallarta, Mexico saying she works at a place called Neptune Realtors. The truth is that she is a sales manager at Garza Blanca Preserve Resort and Spa timeshare. My husband and I were scammed by Grand Miramar and Marina Levenchuk/Sonia Levi for $50, 000 and we were just about to buy a Garza Blanca membership and in walks Marina Levenchuk the sales manager at Garza Blanca resort in Puerto Vallarta, who we knew as Sonia Levi at Grand Miramar, a close personal friend and colleague of Richard Bounds. She obviously didn't remember stealing our hard earned money. She is up to her old tricks with her lies promising rental income and more untruths. Garza Blanca is a beautiful resort and I hope that the management is unaware of the kind of scum they have running their sales operation. I ask that anyone who was scammed by Grand Miramar, Richard Bounds, Marina Levenchuk and all others to please call the Garza Blanca Residence Club and let them know what kind of people they have in their employment [protected]. It just makes me sick to know that these people continue to get away with it. Please let them know, I already called.

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Scammed48
, CA
Jan 28, 2017 9:22 am EST
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Where is everyone

Calidris
Calidris
, US
Nov 01, 2016 1:18 pm EDT
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Scammed48, I don't suppose your heard wrong and his name was Carlos Ramirez?

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Scammed48
, CA
Nov 01, 2016 6:41 am EDT
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I have been contacted by a scammer claiming to be a lawyer working with the Mexican Government. If I pay him a $1500US retainer fee he will get me 85-90% of the money back from Grand Miramar. His name is Carlos Romo. The Ontario Securities Commission says this is a scam. Beware. I want to start communicating by email
Mine is muff1958diver@gmail.com. This is my last communication on this site.

Calidris
Calidris
, US
Oct 31, 2016 1:30 pm EDT
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Yes, azjmangione, let us know about the results please.

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doc73
, US
Oct 29, 2016 11:46 am EDT
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azjmangione, How did your trip to Guadalajara fare?

Calidris
Calidris
, US
Oct 21, 2016 3:05 pm EDT
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I gather that shenanigans have been going on since 2010? Why hasn't PROFECO gotten involved? I thought that was their ONE job: protect tourists from shady timeshare sales people.

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philmar
, CA
Oct 21, 2016 8:24 am EDT
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Yes, I would also like to know if anyone has actually received their buyback money back. Calidris did say they paid all taxes but so far have not received their money back.

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doc73
, US
Oct 21, 2016 6:44 am EDT
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Has anyone actually paid the Acquisition tax and received their buyback?

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doc73
, US
Oct 19, 2016 12:06 pm EDT
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I have an idea however it would be great to have a picture of Richard. Does anyone have one? If you anyone is going to Guadlajaria we need a picture and your Phone GPS to accurately math their headquarters. I have the address they sent me but I am not positive this is the correct address. I will be glad to discuss this but not on this forum. I will be back in touch soon.

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2:00 pm EDT
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Grand Miramar All Luxury Suites And Residences SOMEONE IN PV HELP!!!

Hello, I am looking for somebody in Puerto Vallarta to help me find out if Grand Miramar is still in operation. My husband and I purchased a timeshare membership from them in May this year. After coming back home we found the contract was completely different from what we were presented at the time of the purchase. We then canceled in writing within the 5 days allowed by Mexican law. We are entitled to full refund within 15 days of Grand Miramar receiving the notification, which would have been on June 11. Here we are 3 months later and we are still waiting and hoping, but we were just advised by Grand Miramar that they will be closed from September 11 to the 20th due to bad weather. I have reviewed the weather conditions and I can see some rain but nothing very major.

We just cant trust them any more and need to find out if this is just one more lie. Please help us…we are very tired of this stressful situation and we just need to know if they are still running.

Please help!

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Johnie Meyer
, US
Jun 01, 2019 4:58 am EDT
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Legacy Centurion no longer exist and I am not able to contact anyone about this huge purchase that was made for the timeshare. I'm trying to find someone to talk to about that.

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Johnie Meyer
, US
Jun 01, 2019 2:03 pm EDT
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Legacy Centurion no longer exist and I am not able to contact anyone about this huge purchase that was made for the timeshare. I'm trying to find someone to talk to about that.

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j.han
Calgary, CA
Jul 07, 2011 9:28 pm EDT

I just came up with an idea. We should contact profeco, I'm pretty sure they can help us, in addition we should keep uploading comments in this site often. We have to prevent other people of buying from this guys .

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j.han
Calgary, CA
Dec 20, 2010 11:57 pm EST

Please visit my site! http://miramarscam.blogspot.com/

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Grand Miramar All Luxury Suites And Residences contacts

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