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Global Tel Link


I work at Global Tel Link

Complaint Rating:  11 % with 84 votes
11% 84
Contact information:
Global Tel Link
United States
I would like to start off by saying that i was very surprised to see this complaint site. As much as i see where people are coming from, you must first remember that Global Tel Link is providing you with service to talk to an inmate. If there were not companies like this, you would need to write letters. The reason that your accounts are set up are because your phone companies will not let you get calls from corr. facilities. So on GTL'S part id like to say your welcome. Secondly, about cards being declined, that is 90% of the time because you have about 10 different addresses and you forget which one you have registered. OR you have a prepaid card, which aren't accepted. Why? Because so many GTL customers call with their prepaid child support cards and try to spend their food money on phone calls. Before you sit at home and complain&blog, how about you rethink things and be appreciative for the service that you would be miserable without.
Complaint comments Comments (113) Complaint country United States Complaint category Telecommunications


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 11th of Jan, 2008 by    0 Votes

Gobal Tellink - Overcharged!
Gobal Tellink
4809 Mason Dale drive
United States
Phone: 804-743-7868

Over charged on collect calls from correctional center. Continue to send you bills, even when you make payments. Made it impossible to make since of billing procedure. Final bill is double the amount it should be. I stopped accepting calls and knew what my balance should be. The paper bill that came in was correct, but the website has never been correct.
 17th of Apr, 2008 by    0 Votes
not posting money to accounts paid by direct remit
 18th of Apr, 2008 by    0 Votes
why does it take a week for u all to post a payment
 4th of May, 2008 by    0 Votes
GTL posting money to acc. no matter how i send the momsey by ck or m.o. or elect . payment this co does not post it to my acc. therefour my ph is blocked i have called sent email, s i dont know what else to do. thank, s Dale Singleton 3266 thomas st memphis tn 38127
 6th of May, 2008 by    0 Votes
Earlier today i put a $25 deposit on my cellphone, and after four calls, funds were depleted to below $10.00. Unfortunately, I can not pick another carrier to provide this service for me. Knowing that I have been a good client for your business, could you look into keeping my account at the correct amount. Again, I do not have another option other than your services, but if that was not the case, I would transfer my business to a more reliable source. I do expect my account to be in good standing as to what I paid asap.
 10th of Jun, 2008 by    0 Votes
Your comment is about the same as the service received from GlobaelTel. I for one do not use my "food money". I am not on any government assistance and have used more than one of my credit cards to pay for the crappy service.

First the connection itself is bad. Secondly, after paying such a high price for a phone call I don't appreciate my call being cut short with some message telling me that we are being disconnected for 3-way-calling. My relative is important and our time to communicate on the phone is far too precious for me to waste it making 3-way calls. There is not reason for it. I contacted what GlobelTel calls "Customer Service" and was told that they could see where we were disconnected (4 times in one day) but that they couldn't help me at that level and to call corporate. So I call corporate and get this stupid automated lineand am told that my phone number isn't even registered with GlobalTel...WTF? That's funny since I've spent all this money already...you seem to be able to find it when you accept my payments and your customer service guy sees the account so what's the deal. I couldn't even get a live person after that.

I appreciate a service that puts me in touch with my loved one but please do not think that I have to be at your mercy without complaint when you cheat me out of my hard earned money and your customer service is abysmal at best.
 15th of Jun, 2008 by    +3 Votes
First, of all this company is out to gouge their customers who are literally captives by promising correctional facilities, various commissions on each and every call. I am not incarcerated but receive their inflated bill with my monthly phone bill. I've notice they ALWAYS double bill fees and phone calls. Try to contact customer service and you will experience people who do not care about anything but charging you astronomical fees for crappy service, disconnected calls and double billing. I know they're donating BIG $ to elected government officials in order to obtain and continue with their contract with CDC. It's all a scam to increase their profits! I encourage everyone to write to their elected person and complain.
 3rd of Jul, 2008 by    0 Votes

Global Tel Link - Scam billing
Global Tel Link
United States

This company took my money over charged me and now even after submitting proof of over payment they did not repay my money.
 11th of Jul, 2008 by    0 Votes
I gave a payment of 70.00 two days age and I still have a bloc k on my phone. the bill was for 108.00 now they are saying the bill is 111.00. and i already made a payment but they are not showing it and western union says they sent the payment top them.
 14th of Jul, 2008 by    0 Votes
How come I am getting billed from two places. I have always paid online and have always had excess money in my account, now I am being bill on my att bill for ILD. Get it together folks. In this day and age it shouldn't be a problem.
 14th of Jul, 2008 by    0 Votes

United States

 3rd of Aug, 2008 by    +1 Votes

It amazes me that even a peon such as yourself cannot see that this business is a monopolizing, greed stricken cash cow. Its like funeral homes you make money off of other peoples misery. Wait till they're at their most vulnerable point and then say, " Well i guess we can help you, but we will need ( ridiculous amount of money ) in return."

Of course I'm sure you people are just like any other high corporation, bent on making money and not worrying about the little guy.

I hope that you yourself one day have to deal with this and then you probably wouldn't be able to sleep at night wondering how you could've worked for a company such as them.
 4th of Aug, 2008 by    +1 Votes
Since this is my first time looking into this comapny i read some of the complaints i have to say its looks bad, but like 1 employee of the comapny said if it wasn't for them we would have to write i have to say to that comment its nice we have a company that allows us to talk on phone instead of writing cause its more personal but that doesn't give any company the right to give bad service if that is the case i personally in the past years used my local phone company and got collect calls from my son until i was informed that the correctional facility wouldn't accept that way anymore but the same employee is saying its are phone company that isn't allowing it ill have to check into that again since i can afford those phone calls again i do have an ideal for the complaints tho the attorney generals office or better business bureau
 16th of Aug, 2008 by    0 Votes
I totally agree that is takes GTL forever to post Western Union payments to your account they blocked my account and it took them almost two weeks to post the money I sent even though they say it only takes 48 hours to post.
 30th of Aug, 2008 by    0 Votes
Join the class action lawsuit
 12th of Sep, 2008 by    0 Votes
Unable to get phone calls I already paid for from loved one in CDC. Calls get interrupted and will not go through so we have kind of 'given up' with this service working. I have called several times to correct to no avail. No one seems to care.
 16th of Sep, 2008 by    0 Votes
There are other companies out there who also provide phone service to prisons. Global Tel link just has the contract to hold us all hostage.
 25th of Sep, 2008 by    0 Votes
today i found out that they had taken out 3 -25$payments from my bank account, causing me to have 3 nsf, which cost me 60 extra dollars to the bank, and i know owe the bank over a 100.00..i have not been given any time whatsoever from that 75.00, one was taken out on the 19th, from a debit card, they took my money from the bank, and i have the statements to prove it, but did not give me any minutes on my phone therefore i have not spoken to not one, but two of my brothers in over a week, everytime they try and call me it says 'insufficient funds' yet there is still enough for one call to go through. since i have poor health my brothers worry about me and my children and it's frustrating that i can't let them know that i'm ok..with 75.00 taken from my account i should be getting my calls. it's outrageous how the customer service people treat you, and even worse the supervisors are rude and uncaring. i was told to fax over my proof which i did, i called back was put on hold for over 25 minutes only to be routed to an answering machine. i'm at my wits end and although they did admit to owing me one of the 25.00 fee's..it's been a week and the money is still not in my account. raising 2 daughters on my own i can not afford this. if they can take my money in a matter of seconds..why can't they put it back or at least give me my time that i paid for. there are other companies and they should be used instead of global tel link. i have a brother in the prison system for the last 8 yrs also, now that he was moved they use ILD and the cost is only 1.80 for 15 minutes..not once did i have a problem with them. with all these complaints someone should do something about this. we, as a family on the outside should not be punished for being there for our loved ones. now i ask, how do i pay the bank back the 100 or more dollars i owe. who will pay for the extra 60 dollars i'm being charged by the bank because of global tel link's mistake? not them..it sickens me and saddens me that they allow or are allowed to take advantage of people the way they do. if they were an upright company they wouldn't have complaint issues or websites just for complaints.
 5th of Oct, 2008 by    0 Votes

Globaltel Link - Bad Service
GlobalTel Linke
United States

GlobalTel Link has the worst customer service I ever seen. I would like to see someone else take over this company that will do a better job. Im on hold sometime for atleast a hour and not to mention when you finally get thur to pay on your account the computers are always down and you money takes forever to post to the account. I'm just sick and tired of their service and until there's some competition, I don't see things gettting better.
 10th of Oct, 2008 by    0 Votes
I can't believe this JERK! Boy, this just shows you how bad this company really is, even when they are not on the clock they are ignorant and rude to people! First of all-little guy, you need to quit with your little assumptions and stereotypes. Even if some people may use child support cards its their money and not yours or that of your MONOPOLIZING, RIP-OFF company is taking and WE DESERVE RESPECT AND SERVICES FOR MONEY THAT YOU TAKE FROM US! Personally I think its Un-American to only offer one company to choose from for services that so many people need and paying mint for! The dept of corrections are probably getting kick-backs for letting Global Tel have the monopoly!!!

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