Update. Geeks Home and Office finally sent my check for work done in July which ended up bottom line that i was over paid for amounts due to me by about $110. They were nice enough to agree that I would not have to pay that money back if I agreed to remove my comments on this complaint board. I figure they owe me something for all the late fees I accumulated on bills I had due and was unable to pay because they either were extremlely late in issuing me a check or getting me the money owed me by allowing me to collect directly from the customers.
For the work I did in July, they had told me that the check had been issued and was supposed to be arriving on the 11th of August which was only 1 day late according to contract. When I didn't get the check on the Aug 11th, I asked them for proof that the check was issued which they refused to provide. I waited patiently until Saturday, Aug 14th still no check at which time I sent an email and told them that I was going to file complaints on this complaint board, Better Business Bureau, and Idaho Attorney General, and furthermore that I would file a small claims lawsuit against them. Appartently this got action because I finally did receive the check for work done in July on Friday August 20th. The date of issuance on the check was Monday, Aug 16th which means they were not being honest when they told me the first week of August that the check was issued and would arrive on August 11th. The check never got issued until I told them I was going to file complaints, lawsuits, etc.
Bottom line, I don't think the customer service reps are being dishonest. They are victim of the owner who is obviously either in serious financial trouble or is out and out right now honest himself. The customer service reps are merely repeating to the techs what they are told by the owner. I wonder if the customer service reps are having trouble collecting their pay checks also?
At any rate, I am going to leave this complaint up for other techs to see for awhile because I believe they deserve to know that if they work for this company they should be prepared to wait an extensive amount of time beyond contract to receive payment and that the owner is not being completly forthcoming about exactly when they will receive payment.