Complaint Rating:

Company information:
EuropCar
Australia

Europcar.. stay away at all cost. We got the rental car from the Melbourne airport and returned the car about a week later. My husband noted the scratch on the rear fender when we received the car. The car was wet when we received the car, so any obvious scratches would be missed. When we returned the car, the inspector went over the car with a fine tooth comb and measured a scratch in
the paint on the back door panel. When we paid the guy at the desk, he charged us $150 Australian for the scratch. When my husband complained, he said "well I could charge you $2750 Australian". So we paid the $150. Now about 10 days later we get a charge for $1000 Australian for the same scratch. BAD NEWS.
DON'T USE EUROPCAR UNLESS YOU WANT TO BE ABUSED.