Complaint Rating:

Company information:
American Laser Center
Denton, Texas
United States
americanlaser.com

Hello, I am pretty fed up with the lack of quality your facility has to offer. I have been dealing with multiple issues at the Denton location for about a year now and I would like for it to STOP!!! First I went in to get micro treatment on my lower legs (cecilia) sold me a bogus package. The micro derma damaged my legs so yall offered to give me photo facial to remove the damage your facility caused to my legs. The scaring has NOT disappeared and half of the time I can not get in for an appointment. I went in today for my appointment at 7om but the lady was falling behind schedule and it soon became 7:20 and the next appointment for 7:30 came in. So I volunteered to go run an errand real quick and come back in about 20-30 minutes because I knew my treatment would take longer then the guy that walked in. I clarified with the lady working if that would be ok and she said it would be fine and she was going to stay late for me since she was running behind schedule. When I returned I was sitting in the parking lot and she let the guy out then locked the door. I sat in my car and kept calling till someone picked up the phone and all she had to say was that the alarm was about to be set and she wasn’t going to have time to see me. I think the customer service at your facility stinks I have not had any positive experience with the staff at this place. I want my MONEY back for the 4x. I was ripped off by your team and I will continue to complain until I get satisfying results. I would love to walk away from your treatment center if and only if I get my MONEY BACK!!! I will once again report this issue to the BBB and take it up with my lawyer since it seems that I can never get my treatments during their scheduled times!