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My home phone is not working so I called Fido to confirm how many minutes a day I have under my plan. The rep said I have 200 minutes between myself and my husband. When I asked him, is this 200 minutes a day, he confirmed YES. As I'm working from home, I had to attend long conferences and I figured I will be fine if I keep it under 200 minutes. However, my monthly bill this month came to $357 ($25 on something I don't even know what it's there for). When I asked her to listen to the call I had with the rep, she said they can't pull the calls, they're only there for quality. Well, if this is not a good reason enough to listen to the calls, I don't know what is! She even said, I can see from your history that you never went above your minutes and you always paid on time. So what does that tell you? That I'm lying? What's more, I can't use my Fido dollars toward the bill. This company is just useless. I can't wait for my contract to end in one month so I can switch to Globalive.
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