Complaint Rating:

Company information:
TD Bank
Pennsylvania
United States

Subject
I am paying on a credit line that I never wanted, but do not want to ruin my ...

Response (Maureen) 11/16/2009 05:36 PM
Dear Lynne Mayo,

Thank you for contacting TD Bank "America's Most Convenient Bank."

Internet e-mail is unsecured and for the protection and privacy of our customers, we are unable to provide detailed account or personal information via an unsecured e-mail request.

Please provide your phone number and the best time to reach you in your message and we will contact you.

If we may be of further assistance, please contact Customer Support directly by secured message from within Online Banking or by telephone at 888-751-9000.

For your convenience, we are available 24 hours a day, 7 days a week.

Sincerely,

Maureen
TD Bank Customer eCare


NOTE: This e-mail message, including any attachment(s) hereto, is intended only for the addressee. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you have received this communication in error, or are not the named recipient(s), please immediately notify the sender by return e-mail and delete this e-mail message.
Customer (Lynne Mayo) 11/16/2009 04:40 PM


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Response (Krissy) 11/16/2009 03:50 PM
Dear Lynne Mayo,

Thank you for contacting TD Bank "America's Most Convenient Bank."

Internet e-mail is unsecured and for the protection and privacy of our customers, we are unable to process your request for personal account information via an unsecured e-mail.

Please contact us by telephone or secured email after logging in.

We apologize for the inconvenience.

If we may be of further assistance, please contact Customer Support directly by secured message from within Online Banking or by telephone at 888-751-9000.

For your convenience, we are available 24 hours a day, 7 days a week.

Sincerely,

Krissy
TD Bank Customer eCare


NOTE: This e-mail message, including any attachment(s) hereto, is intended only for the addressee. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you have received this communication in error, or are not the named recipient(s), please immediately notify the sender by return e-mail and delete this e-mail message.
Customer (Lynne Mayo) 11/16/2009 10:57 AM
Topic:Banking
Sub Topic:

I am paying on a credit line that I never wanted, but do not want to ruin my credit. I have been notified that I was $1, 776.22 overdrawn. This is ridiculous, as I do not get overdrawn.
I have talked to Elizabeth at your Paoli Branch three times, she was supposed to take care of it and has never gotten back to me, I have spoken with Carrie, who is downright rude. I have spoken with Customer Service and they were supposed to transfer me to a supervisor, then cut me off.
I am asking for this to be corrected immediately, as I was not overdrawn.
This was the period that you were having all the trouble with your system.
I had a $400.00 deposit floating around for six days that no one could find.

I have closed my savings account with you and am going to pay off my loan and go with another bank.

I am very unhappy about this as I never had any kind of a problem when you were Commerce.
My income and outgoing bills are pretty much the same monthly.

I check my account daily either on line or by phone and neither stated I was in a minus or low balance.
I keep excellent records, so there is no way this could have happened.

Please correct and advise ASAP.

Thank you for your help.

Lynne M. Mayo