Complaint Rating:

Company information:
Quality Inn
White, Georgia
United States
priceline.com

I booked a hotel room in Quality Inn (White, GA and adjacent to I-75) through Priceline.com. After I checked into the motel and went to sleep, I started hearing loud noises past midnight. The loud noise was from a freight train passing through the railroad adjacent to the hotel. I closed my ears and thought it was one freak train but more and more freight trains rolled periodically each hour past midnight. Each train made it a point to blow the horn loud as it passed through. Perhaps, there was a rail road gate close by. My wife thought she was in that southern town shown in the movie My Cousin Winny, where Joe Pesci tries shut eyes in a motel adjacent to a rail road.

When I asked Priceline.com for a remedy, they stood by their advertsiement and said that I should have contacted the hotel manager at that time. Neither the hotel web site nor Priceline.com advertisement mentioned the nearby railroad, and thereby intentionally suppressed facts regarding the quality of the hotel.

Next time you use Priceline.com, call and verify the facts. They seem to have a tendency to hide facts. If you ever wonder how Priceline.com gets low room rates, it is because they contract with such hotels.