Eureka Forbes review: Poor customer service 93

I have been contacting Eureka Forbes help desk in bangalore since last two weeks for the service and AMC for my Aquaflow water purifier. I am very much disapointed & surprised to note that a company of this stature can be a poor service provider. My first request was some how lost in the system. When I contacted the help desk, they confirmed that they could not find my request!. I had requested again but no action till now even after repeated follow ups . However I got lots of false promises assuring me of the service within next 8 hours etc etc.

I have called again just now and got a similar promise today as well ie they would be sending a person today without any fail. Let' see.

I tried to post a complaint through Eureka Forbes web site. System is not accepting my complaint!. I am getting an error message - Please enter a valid comment !

Eureka Forbes Machine was delivered at my residence without any delivery challan or document. After making full payment for Aquaguard Gold Nova Model.
After follow up with Eureka sales person and as per assurance call from local branch office plumber was deputed by them for installation of the machine.
However, he could not complete the installation. Also it was brought to the notice of plumber that top cover is not being fitted properly. As per his advise, the same was communicated to their sales person. He assured that the matter will be checked by him immediately.
For next four days plumber did not turned up. After several calls to the sales person, plumber visited my home and did some fittings work. Thereafter, he also claimed that he has completed the installation. After checking the inlet line for leakages, it was observed that the heavy leakages are taking place at the fittings provided by Eureka. Also problem of top cover was remaining unattended.
I communicated to Eureka Kalyan branch as well as to their sales representative regarding incomplete installation and the top cover problem.
After several calls to their sales person, he assured that machine will be replaced and installation problem will be attended. However, during reminder call after three days, he advised me to write a letter to the Kalyan branch office. He also assured me to visit my home to see the problem on same day. But he did not turned up.

Besides above,

They have not supplied the machine with any delivery challan or company documents which will show that machine is original and not second handed.
They have not given any bill (M VAT invoice) or Guarantee/warrantee card.
They have not shown any courtesy to depute the person to look into the matter till date.
The plumber deputed by them was not aware about the machine operations, proper installations, etc.

This is the very good example of Very... Very poor services and machines supplied by Eureka Forbes.
Never buy the machines from Eureka Forbes.

I have bought AQUA GAURD TOTAL RO system from an agent of company whose name is IMRAN KHAN in about october 07.He collected money& promised me to come with bill & receipt.He also promised me to give an air bag as a gift.
But till today he did not return.pls. help me.

I do agree the aftersales of Eurekha Forbes is very very bad no one there to listen or help you out if there is problem with the Aquagaurd the cuastomer purchases ... High time something is done about this

100% agree with you. Time has come for Eureka Forbes to wind up their business. I am sick of their services too.

Every next guy is feeling cheated by E F's. With KENT coming in same business, Eureka's fortune is visible now.

Sanjay

I fully agree with your complaint. I am also a victim of poor service rendered by Eureka Forbes. Whatever you mentioned in your complaint exactly the same happened to me at Hyderabad. it seems Eureka Forbes are maintaining the same level of service nationwide. Throughout office hours, i.e upto 5:30P.m their service centre telephone number will be busy. so much so that I got a doubt that the line is faulty. I kept on trying. at 6:00 p.m suddenly it rang. but to my utter shock some security man lifted the phone only to advise me to contact tomorrow as everybody left for the day.

Further, it is also true that they are simply passing the blame onto other colleagues. After contacting them a hundred times, one morning I got a call from their service technician who informed that he was some where nearby and asked me to direct to my residence. i gave him the land marks and told him that i will be waiting outside my house on the road for him to easily identify. that's all later neither he came nor telephoned me.

Meanwhile suddenly one morning one gentlemen pressed the calling bell and as I opened the door a tyson ( man with necktie ) appeared. he said that he is from Eureka Forbes and is on a survey being conducted by them. i explained him my peril. he consoled me saying that due to some technicians the company is getting a bad name and promised me that he will arrange for a technician next day. till date that "next day" has not come.

It is unfortunate that Eureka Forbes, who take selling so aggressively (by going from door to door), are least bothered about service. More pinching thing is that recently I paid Rs.1790/- towards AMC for two years.

People be aware.

I had bought a designa model from Eureka Forbes.The water leaks from that and when called the service people come DEFINATELY NOT ON TIME WITHOUT PROPER ADDRESS AND AFTER 2 HRS OF WAIT HE COMESAND THAT ALSO WITHOUT PROPER EQUIPMENTS.He waits for an other person to come and they are not sure of the problem.The next day another person comes, WITHOUT PROPER KNOWLEDGE OF THE PROBLEM.He has just come to see what the problem is.Mind you i am a working lady and i have to take days off from office and wait for them.It is more than a fortnight after my complaint and the problem is yet to be resolved.The agency which caters to the DN Nagar area in Mumbai Anandi enterprise is usseless with the operator not understanding English and cannot communicate either.
Totally dissappointing.

The worst after sales service. Don't go for Eurekaforbes Aquaguard. After several reminders the technicians don't even turn up to check the purifier system.

I agree to all complaints, all the service provider do the same (e.g) Tataindicom, Airtel when selling the product they don't provide proper information, once the customer faces problem they start blinking, i have purchased Aqua Guard they said i have life long free services, but two week back one service person came and told that we should change the candles and filter they are damaged which will cost RS 3500/- the AMC with Eureka is RS 3500/- see how they cheat public, after one year i need services i should take the machine to any one of the services center in chennai, why all this is not informed before the customer purchase the product and you require to change the filters and candles on Annual basis, this is the way you make money. if you can provide proper training to your sales person all this mistake can be avoided... and one more thing you keep shifting people always and there is always a communication problem, for e.g if i have spoken to kumar, after two days i call back for kumar, they say kumar has left the job, there comes another vijay discuss with him sir i will take care of your complaint i will send the technician, no news about the technician, call back ... can i speak to vijay... which vijay sir you know his full name, sorry sir we don't have any one called vijay, who is speaking i am latha god bless me... save us from the hell.

Hi,

I strongly agree with you.I am using AquaFlow. In the month of January they called up several times to provide the service and sign on new service agreement (for 1 YR) which suppose to provide a service at June/July. But they are not bothered to provide that mid term service. Again in next Jan the same story repeat.

Also i have bitter experience with the marketing guys when i got Eureka Forbes vacuum cleaner. I have to call them n no of times for getting demonstration.

I have decided not to make any new relationship with that company product anymore.

I completely agree with this. Recently i purchase a RO water purifier from eureka forbes, and after 2 months it stop working. I complaint two times to eureka forbes service center but they didn't come to repair it. It really sucks me.

I strongly agree with you. Eureka Forbes people they know how to cheat people. Recently i purchased a vacuum cleaner, and it got burnt while operating. It was a brand new one. So when i complained about that i didn't get any response. Even no one is bothered to replace the product. I am so pissed off and so sick of these people services. I would strongly suggest the citizen of india not to purchase any product from Eureka Forbes.

Sanjay Barrack
Bangaore.