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El Torito



Complaint Rating:  100 % with 1 votes
100% 1
Contact information:
Ventura Blvd
Sherman Oaks, California
United States
The male manager at the el torito in Sherman Oaks is quite a piece of work. How he got into the restaurant business dealing with people is still a mystery to me. He has no people skills whatsoever! He was rude to my party and refused to check if there were any available seats at the bar for my party. The waitress serving us was horrible too, she did not bring us water or napkins or silverware. We had to ask 3 different times and still nothing, then finally I complained to the so called manager and he told her to bring us napkins...still no water or silverware. These people are a joke. Ive been to other el torito locations and the service has been decent, not the best but nothing as horrible as compared to the sherman oaks location. Unfortunately I had to go back to celebrate a friend's birthday who did not believe my story. She was just as pissed off as me when we left that night. They ran out of glasses so could not provide any of us with a glass of water (is that even legal?). We all had two margaritas and when we asked for a second margarita the server brought us the newly made margarita in the same glass (not washed) with the same straw in it...how unsanitary! Now that my friend has experience this awful place, I never have to go back again. Its a shame, the restaurant could have created a better name for itself but clearly they dont take the time to choose the right employees and train them.
Complaint comments Comments Complaint country United States Complaint category Restaurants & Bars
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 23rd of Nov, 2011 by    0 Votes
well i went to el torito en their was a long waiting for a hour end we still wear waiting for a table until they call us in we seated with my son en wife marian end i told her i will be back i am going to the restrooms in the right time i went i sow two individual that work their taking a piss en shacking their shaft to put their sipper up to go to work without washing their hands en i follow him to tell him why he did not wash his hands he just look at me like he didn't care i got sow upset
en confidential to eat their because of what i have seen with my own eyes then the manager came en talk to me thanking me for what is happening in his restaurant at Sherman oaks but the food is good but expensive.en the service is very bad en now i know why i prefer to eat at cheesecake factory even their is a guy working their that looks like Santa clause but at list i am eating safe en we get good service en pronto
 27th of May, 2015 by    0 Votes
This is the worst experience you can ever have in a chain restaurant the food was brought to us 30 minutes after we ordered our waitress slacked on service her service to us, we ordered 2 sides for our dish and they were brought to us until we all had finished eating, we ordered 2 sodas and were never brought, then she brought us our check and we asked to talked the manager and Miguel the manager was being yelled at by his waitress and cussing at us and all Miguel done was just looking at her . We told him that you are charging us for drinks we did not receive and food we did not order the waitress was charging us her friends order and wanted us to pay for it .the waitress cussed us out and her manager Miguel also and he he said was I'm sorry . We asked to talked the main manager and all of sudden he did not talk English, he said the manager would come out soon but to pay bill first, he said you can sue us or whatever the f, , , , you want, we paid and and honestly we are seeking legal advice . El torito has to really see who they have working there, never again stay away

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