I'd been a huge fan of Ecco shoes for over 10 years. But I will not buy another pair now that I've had problems with multiple pairs. The problem is that their soles turn to mush and fall apart. It's almost as if they'd turned to jello.<br />
My biggest gripe is that their customer service dept has a bunch of douche bags working for them. They kept insisting that the warranty coverage is only for one year - even for manufacturing defects! They offered to send me a copy of their warranty so that I can review it; what an unprofessional thing to say to your customer!<br />
I asked to speak with their manager and ended up leaving a message on his voice mail; and of course, I never heard back.