Complaint Rating:

My wife and I made a point of taking advantage of the "speedy Boarding" facility for our flight from Bristol/Alicante and return. REF: ECV442D. This was very important as I have a very real fear of flying, and getting aboard quietly and getting a window seat, are extremely important to me. before the usual surge pours in.

Going out was no problem. However, we checked in at Alicante for our return flight, used the "Speedy Boarder" check in desk and were given our boarding passes. All appeared well until the call came for the Speedy Boarders to be admitted, and we were turned away because the check in desk clerk had marked our boarding passes with a B,despite the fact that all our paperwork listed us as speedy boarders..
None of the Easy Jet staff on the gate were the least bit interested, despite the fact that we were able to show them our paperwork. Not only were we not allowed to join the speedy boarding party, but there was even an "A" group getting aboard before us!

We finally joined the rush of the "remainder", did not get a window seat, and were extremely lucky to even be able to sit together. Under the circumstances the whole flying experience was extremely traumatic.
I consider that when we went to so much effort to get things right, some level of common sense should certainly be expected from the airline staff. I am very annoyed by the whole experience and consider some form of compensation fully justified.