Complaint Rating:

Company information:
DVDDonkey.com
United States
www.dvddonkey.com

Ordered videos on 12/20: credit card was charged on 12/20. Never received any further notifications. Sent inquiry email on 12/27: never received any reply. Did "live chat" on 1/14/08 and "Marie" said that it was a shipping problem and they were researching it, but that they would send out another copy by 1/18. Yeah, right: 10 days later and no word from anyone and no way to contact them on their website than to send email inquiries which they never answer.

Have disputed the charge with Visa, but it will take a while to see if there is any way out of this mess.