Dunkin' Donuts reviews and complaints 1
View all 539 complaintsDunkin' Donuts - near closing time
On Sunday, September 2, 2012, my boyfriend, his friend and I stopped to get two smoothies, a Sprite and a couple of doughnuts at 9:45 PM. There were several people in the store eating what they had purchased. There were maybe 7 at one table, 2 at another table and there was one guy at another table. I placed my order, received my order and we proceeded to sit down and drank our smoothies. As soon as we sat down to eat our food, an employee who was at the store, I believe he was the store supervisor or a manager, told us that they close and 10:00 and we have to leave. I heard him, but ignored him because I thought he was joking. He told us two more times that we had to leave. Again, I thought he was trying to be amusing so I ignored him. After he told us the third time, he turned the lights out on us while we were still eating forcing everyone out with their food and their drinks in their hands. This is the rudest most unprofessional gesture that I have ever encountered at a public restaurant! At every restaurant that I have been to, If I arrive before they close, I can continue to eat my food in the restaurant after they have closed until I am done while the employees are cleaning up. Because they are closed, they lock the doors so no other customers can come in. But if there are customers that arrived just before closing, they are allowed time to eat and finish their meal without being rushed. This was not the case at this particular store. This guy was rude, he rushed us, turned the lights out while we were eating and kicked us out. Someone could have choked and Duncan Doughnuts would have had a lawsuit on it's hands. The Dunkin Donuts corporate office may not even be aware that this sort of thing goes on but they need to know what goes on at these stores! I am going to call them today to report that supervisor/manager! I will never go back to that store again. The address of this store is; 3725 Club Drive, Duluth, Georgia, Store #307881. I advise everyone to avoid this store by going to another store or a different restaurant altogether.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Everyone despises Tasha!
STFU MUFFINHEAD
There is a independant owner here in Hampton Roads Va, he owns more than 3 stores and he cares about Profits not customers. I try to have him fixed my problem but he wont. he allowed his manager to yell at me twice. Why does DD sell out to people? and yet, use there name on there products? dd cant do nothing about him.