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Dunkin Donuts Complaints - Decline in donut quality complaint!

Review all Dunkin Donuts complaints

Dunkin Donuts

Posted: 2006-07-21 by DJ [send email]
Decline in donut quality complaint!
Complaint Rating:  80 % with 5 votes
This is the second week in a row that we've noticed a decline in product quality at Dunkin Donuts (Annapolis Maryland). The donuts appear smaller, greasier, less appetizing, less appealing colors, less wholesome and do not taste the same as they did just a couple of months ago. The chocolate tastes off. The blueberry tastes like something one would get out of a freezer box and cook in a microwave. The glazed is the saddest. It's hardly risen, and the coating is almost non-existent. I used the last of my Christmas coupon books to buy this dozen. We never used to have left-over donuts. But, I'll bet that about half of this dozen will be thrown away or half-eaten... just like the dozen we bought last week. I've very disappointed. No more Dunkin Donuts for me. That's probably a good thing though. They're probably the worst thing we could be eating in the morning.
Comments United States Restaurants & Bars
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Comments

687 days ago by Sanjeev Lath [send email]
Dunkin Donuts located in 342 Broadway, MA 01841.
I was employed from Oct 2005 to Feb 2006. My wages were manupilated by the manager, Selene Diaz and was harassed, mentally , physically because of my race and sexual orientation throughout my employment. I made a complaint to the Dept of Labor which resulted in partial backpayment of my wages. After I filed a discrimination complaint with EEOC I was terminated. The case is still pending with EEOC and Lawrence court for wages.
388 days ago by Jane Doe [send email]
I am currently employed by a Dunkin Donuts located at 315 Broad St. Providence, RI. I've worked for this same employer now since 1998. My reason for emailing you is it seems the owner just doesn't care about the store or the service he is providing anymore. I've witnessed various instances of food contamination and cross contamination. The women are no longer being trained about food safety or in customer service. All of this has been brought to the owners attention. His response is simply, "Who Cares?". The store needs to be inspected. A surprise inspection may get him to start paying attention to things again. In RI a store needs to meet certain food safety guide lines. This store is not.
316 days ago by Desiree Duncan [send email]
I was in the dunkin doughnuts in Tavares Fl and the manager was very rude. She followed me to my table and was yelling at me. Then she called the police and had me trespassed. The police laughed and said they were not filling out any paperwork but to stay away for a year. I will never eat there again!!!
70 days ago by Jane Doe [send email]
We like Dunkin Donuts Coffee alot. The Dunkin Donuts at 1325 Beach Blvd, Jacksonville, Fl is filthy. The employees are nice and fix the drinks correctly although on occasion an employee's smock is beyond soiled. The filled bakery items leave alot to be desired. If one buys a filled fritter or doughnut, one expects more than one bite of filling to be in it and I am not exaggerating. The tables are often not cleaned and crumbs remain on some of the tables. What was worse was feeling the bottoms of our shoes stick to the floor! To look around, the display plastic coverings and doors are blatantly filthy which is especially easy to see when the sun is reflected off of them. My husband and I have been to many Dunkin Donuts establishments and they are usually very busy. I wondered why this one was not and now I know. It is in a good location and if the manager took interest, I'm sure there would be more business. We will probably stop in on occasion to get a coffee to go only because it is closer to us when we run errands, but we will not spontaneously drop by like we would like to only because I don't like to think about how filthy the areas are that we "don't see".
49 days ago by Barb [send email]
I was in dunkin donuts on friday may16th, I bought a coffee and bagel, and gave the clerk $20 as I just came from the bank, he handed me change for a $10, I immediately said I gave you a $20 and he denied it, the manager said she would call me after the register was cleared at end of day, and took my name, I never rec'd a call as the clerk I am sure took the money, as I only had a $20. It is a scam they do and get away with it. Besides the coffee tasted like sour milk was in it. I want my $10 back
47 days ago by B [send email]
I live in Hudson, NH. I am complaining about the price of coffee and how "going green" is not of Dunkin Donuts Interest. I Completely disagree with how much they will charge you for a refill when you bring in your own coffee mug. I was charged $1.93 for filling up my coffee mug.. Not only did they earn an extra $1.93 on the coffee they poured for me, but they also have an extra cup on inventory which they can sell and make their $1.85 in profits. I just think that when going green, Dunkin Donuts should be considerate since they give out how many Styrofoam cups each day? You can do the math. I think there should be more consideration for those of us who are actually using the resources we have inside of our own homes. Thanks again DUNKIN DONUTS for Ripping me off. P.s. I was told that "DUNKIN DONUTS rips you off" by an employee Here in Hudson, NH. Thanks for reading.
33 days ago by Jane Doe [send email]
Regarding the Dunkin Donut at 1325 Beach Blvd, Jacksonville, FL: We went back there because we saw the outside windows had been cleaned and the place was busy. To our joy, the whole place was clean and there was a new crew. Too bad that after waiting for 15 minutes, we were told our order could not be filled because they had run out of regular coffee unless we would accept decaf. In a place that is all about coffee??!! But stuff happens sometimes so we will go back there anyway. THANK YOU for cleaning the place up!

Regarding the Dunkin Donut at 11657 Beach Blvd, Jacksonville, Fl, where I went most recently: the person that was cleaning the donut shelves impressed me because she was really doing a good job. Then for some unknown reason, she shook the cleaning cloth over the floor to shake off the large particles ("I guess?") and some of the particles went flying back over the lower donut bins that still had donuts in them. (yuk) Then she used another damp cloth to further clean and did the same thing with that, shaking it off over the floor without realizing where some of the particles were flying to. This was done right in front of the customer order counter. At a later date, she served my coffee and it tasted like it had been sitting there for days, I could not drink it. When I took it back, another server had to assist me because this gal was "cleaning". I've been there many satisfactory times and I think that person does not need to do work serving people. She is not a people person nor does she appear to be conscious of what she is doing.
Thank you for listening.
26 days ago by Deborah [send email]
I would like to go into the Dunkin Donuts on Main Street, East Haven, Ct. just once and have my order come out correct, or not have to explain several times what i want. I went in and ordered two different combos, and a separate medium coffee . I got my medium coffee (separate order) and when i mentioned that i didn't get my coffee that goes with the combo, she said i had to tell them i wanted coffee, yet the combos specify "and coffee." Why do i have to specify that i want what they advertise? I would surmis that i would tell them if i didn't want coffee, to substitute something else. I didn't think that was too hard to handle - WRONG. So i paid for a small coffee just to get out of there. I try to avoid that Dunkin Donuts like a plague. After a couple of weeks, i, like a dummy, go back in and order a coffee, which is okay, but don't try to order anything to complicated.
25 days ago by Unhappycustomer [send email]
I couldn't even order my food through the drive thru without the hood rats who were working barking HOLD ON, for fifteen minutes. This is the cincinnati location, hopefully they fix this is up and fire every lazy ass fuk working. Maybe dunkin donuts can use that extra change they tag onto the prices and pay there employees a bonus to work harder. WORST MANAGEMENT EVER.
23 days ago by Susana [send email]
Defenetely the quality of dunkin donuts is becoming the worst nightmare for consumers, it is ridiculous how they can have the face to charge you for such a bad product, they shuld just give up the business if they can not handle it the right way.

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