Dunkin Donuts at 4090 Boston Rd., Bronx NY 10475- 5/24/09 7:21pm- my wife and I went to this Dunkin Donuts today, pulled up to the drive-through microphone and the speaker here never works right.. i heard the guy say something I figured it was 'Dunkin Donuts can I help you'? So I said 'two small coffees' I kid you not the next thing the guy said is "what about them"? So, I said 'what'? The young guy said 'what about them' again? So I said 'what do you mean', he then said "what do you want me to do with them" so I said "juggle them". I figured what ever the guys having a bad day or he just likes to fool around a little.. I can take that.. but then I went to the window to get my stuff and I gave the guy my credit card.. he handed me various bags and the receipt so I left. Shortly after I asked my wife if the guy had given me the credit card back.. I couldn't find it so I called back and this guy picked up the phone.. so I asked him "why didn't you give me my credit card back" to which he said "what"? So I said "you heard me", he then said "oh did you leave your credit card here"? So I said 'no you didn't hand it back to me with the receipt'? "Why"? He then said "it was on the ledge" so I asked to speak to the manager because the first comment of "what about it" was now seeming to be too much for one visit along with this guy not giving me my credit card back.. Now I had to drive back to pick it up. So I asked for the manager and this guy told me "she's on her break" so I asked him to let me hear him ask her to come to the phone which he did and she came to the phone. I explained to the woman what the man said to me at the drive-up and that he also kept my credit card back.. She said "the guy behind you was beeping at you because we were showing your credit card out of the drive-through window". I didn't hear any beeping but I had pulled over right near the window to put sugar in the coffee so i asked 'why didn't you come out and give me my credit card I was out there putting sugar in my coffee for a while" the manager said ' we only have 3 people working' so I told her that as manager she should have run my card out to me and I asked her how could she let me drive away after all they didn't know how far away I lived. So I asked what was she going to give me free for my inconvenience? She said come in and you can have 1/2 a dozen of donuts. So we went back and I said a few words to the guy about his joking around which he said nothing back to. My wife began to pick out things now. My wife didn't know that we were only aloud 'donuts' so she began to order muffins, a bagel and a croissant.. as soon as my wife had put 6 things in the bag the manager said "NO ONLY DONUTS NO MUFFINS, NO BAGELS" So I said if you would have given me my card I wouldn't be here! I also asked the manager why she didn't correct my wife after she picked out the first muffin, why wait til the whole bag is filled to say something? So then I said whatever give me a mix of anything. The lady there put 6 donuts in a bag (there was a long line of people) and I walked over and smashed them all into the garbage receptacle with force so everyone saw it! My wife and I walked out of the store and let me tell you.. we didn't feel like 'valued customers', to say the least! This is also my second incident at this store in the Bronx that I've made a complaint to DD's corporate office! i recall after the first 'complaint' that Dunkin Donut sent me some 10% off coupon that I could have gotten in my weekly circular? Dunkin Donuts corporate office obviously did NOTHING about this stores disgusting attitude. Just in case anyone might think that it's me I would like to say that I have been a Dunkin Donutes customer from the 1980's long before all the DD stores began to pop up.. My point is that for over 20 years I have made 2 complaints. Nuff said!