Enjoy all the features! Create an account or Sign In
The most trusted and popular consumer complaints website  

Dollar General Store #02558, Bowling Green, Kentucky Complaints & Reviews - Excused me of using fake coupons

Dollar General Contacts & Informations

Dollar General Store #02558

Posted: 2011-03-09 by    

Excused me of using fake coupons

Complaint Rating:  100 % with 1 votes
100% 1
Contact information:
Dollar General Store #02558
1950 Cave Mill Road
Bowling Green, Kentucky
United States
Phone: 270-843-3427
dollargeneral.com
I DEMAND an Apology. I emailed Dollar General directly about how I was treated by the Staff and Management on Friday, March 4, 2011 and recieved a confirmation of receipt at 7:47am stating that IF my email required a reply they would be contacting me shortly. Well shortly is not 5 days later and still no reponse.
The Staff and Management of Store #02558 (1950 Cave Mill Road - Bowling Green, KY) was rude and had absolutely no knowledge of their own website. I have been receiving coupons via email for well over a year from Dollar General however when I tried to use these particular weeks coupons they failed to scan the first time. So the young lady informed me and ALL the other patrons that I had given her "fake" coupons and she was not going to except them. When I tried to tell her that I had printed them off of thier website that they emailed to me, she insisted that I was lying so I immediately asked for Management. Of course she doesn't even come out of her office just again agrees that they must be fake. I demanded that she come to the front and while she still insisted that I was lying the coupons scanned. I was never offered an apology for their insinuations. I have spoken with several friends and even one gentleman that witnessed this embarassing moment...they weren't surprised which can only mean that this is a daily occurance. If your NOT going to back up your Customer Service Values then continue to hire and train disrespectful employees.
FYI: The Store is filthy too.
Complaint comments Comments Complaint country United States Complaint category Other
Share with others:  
Was the above complaint useful to you?     

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)

Dollar General Logo Dollar General Logo Dollar General
Customer Care Service

Share with Others

Contact Us

Videos

The Escrow Scam
The Escrow Scam
more videos More Videos
RSS Feed
bdomains.com