Complaint Rating:

Company information:
First American Home Warranty
Texas
United States
homewarranty.firstam.com

I submitted my claim May 29, and here it is July 30, and I still have NO WALL OVEN!!! The CUSTOMER SERVICE does not exist. They have people answering phones (after you wait for 15+ minutes) who don't help you, they just talk to you for a few seconds, get your name, address, and appliance problem from you EVERY SINGLE TIME (don't they have this stuff posted on the computer in front of them? No, they must not!!!) I have gotten a DIFFERENT customer service person every single time (about 20 times) that I have called, and they don't take action, they just seemingly try to listen and make you think they're going to doing something. If they actually DID SOMETHING to help me, then I would be cooking a roast in my new oven right now. TWO MONTHS PEOPLE! TWO MONTHS and still NO OVEN!!!