Complaint Rating:

Company information:
Dish Network
United States
www.dishnetwork.com

I just got charged TWICE a big amount of my bill. My bill is still outstanding on their stupid website and I got charged twice, plus they told me it will take 7 to 10 BUSINESS DAYS to get a refund. After I asked for a supervisor, some kind of rude dog talked to me asking not to interrupt him while he was the first who interrupted me. He told me that I pressed the pay button twice while I never do that, because I'm a professional webmaster. I'm sure I did NOT press their stupid button twice.

Guess what, now Dish Network blocked me from reaching their customer service. When I call them, the line goes silent and then nothing. So I'm even unable to get my money back. Finally I found a different number (1-888 instead of 1-800) and the girl who identified herself to me as "Angel" she told me they refunded the extra charge (Dish tried to overcharge me twice and that's an apparent scam/fraud by Dish!) and that it will take 7 to BUSINESS days for me to get the money back! That's way too long. I asked her why they charged me 5 times bigger fee than the phone rep. told me before, but she hung up on me. I was hung up on by Dish Nerdwork SOOO MANY TIMES, that this is my last time I deal with them...

I quit and will never use dishnetwork again. I'm going to get cable. Finally I will be able to get the local weather and no more daily disconnections and monthly attempts of adding some unauthorized fees to my account.