Complaint Rating:

Company information:
Echostar Dish Network
Englewood, Colorado
United States
Phone: 866-773-0226
satellitetvfamily.com

I had seen on the television Dish Network advertiseing their promotional deal on april 6, 2009: it was 100 channels for $9.99 a month for 6months which included HBO and Starz free for 3months. So I went ahead and called Dish Network to set up an account (at that time I thought they had a good deal) so i spoke with a Dish Network representative, told them the plan i was interested in so they got all my information did a credit check and then told me that i had qualified and that all they needed from me was $150 down payment for the satellite equipment but didnt need a deposit from me(just for reference my mom was on three way with me because she used her debit card to pay for the equipment). So i went ahead and payed the $150 over the phone then they gave me the installation date they went over my plan briefly telling me what it included which was an extra reciever box for any room two dvrs and free installation. They didnt install my services until april 17, 2009 the technician came out and installed everything smoothly he had some papers for me to look over and sign explaining my plan then when he was done with the installation he then went over those papers with me explaining my plan he told me to sign and initial them then he began to advise me about when the HBO and STARZ free 3months were up to call Dish Network and let them know that i no longer wanted the HBO or STARZ because they would begin charging me for them. Well 2weeks had passed and i had recieved my first bill it stated i owed $98.00 i was caught off guard i then called Dish Network and told them that there has to be some kind of misunderstanding and asked to speak with a supervisor the supervisor then got on the phone and i began to explain the problem on how the plan i had shouldnt have come anywhere close to that amount she then told me that the plan i had originally applied for (which was the 100 channels for $9.99 a month and the HBO and STARZ free for 3months) was denied she then claimed i didnt qualify for that plan and that they have me for the basic rate plan for the 100 channels which was $40.99 and they were charging me for HBO and STARZ and they wanted me to pay for 2months in advance i was very upset when i had heard that i told the supervisor that when were they planning on notifying me about the sudden change and that i couldnt believe they had went behind my back and changed my plan making me think i was under the plan i had wanted i then told the supervisor that they had from april 6 (the day i had set an account with them) to april 17 to let me know the change or the fact that i didnt qualify for that plan I WAS NEVER NOTIFIED! on top of that the technician had given me papers to sign stateing my plan when i had let the supervisor know that she then told me the technician was misinformed and had the wrong paper work i was furious i then told her dont you both work for the same company how would he be misinformed if he has paper work stating my address my name my phone number and the type of plan i was under. plus they also had plenty of time as well from April 6th to april 17th to send the technician with the accurate paper work. That supervisor was no help at all she was very rude and uncooperative i told her i was not going to pay for something i didnt even want to begin with and if i would have known i didnt qualify for the plan i had originally wanted i would have discontinued my services with them before i had gotten installed with the satellite equipment. they then sent me two more bills a month later one for $138.00 then the last bill was for $46.71 i had noticed they had deducted some things from the $138 bill and ended up with the $46.71 price then i had noticed that their phone book advertisement stated free 4 room system installation NO EQUIPMENT TO BUY, free digital recorder, free HD reciever, and free gift with purchase i had to pay $150 for the equipment, i never got the dvr, nor the HD reciever, nor did i get a free gift, just a rude awakening! i would like to see justice prevail from this incident because its just not right nor is it humane. they took advantage of a single mother of two babies and im very disgusted with them!