Complaint Rating:

In 2003 we opened an account with Direct TV. We were very dissatisfied and canceled our service. Then we were charged for something we shouldn't of been and refuse to pay. Keep this in mind, a week after we got our account my brother also got an account. When he called and gave his name and social security number their system kicked it out because he had one digit wrong. So it is suppose to be impossible to get an account if the social does not match the name. July of this year my husband was arrested on an old warrant for obtaining something under someone else's social. Come to find out our account had been in my husband's name but another man's social security number. After days and days of trying to contact someone we finally talked to a woman named Rebecca in their fraud department. She cleared the account of fraudulent activity but refuse to give a letter stating that it would be a liability because they cannot say for sure that my husband didn't do this on purpose. Even though their system is suppose to prevent something like this. If we wanted to obtain an account and make someone else liable for it then why in the world would my husband use his real name. Still have not got anywhere with them for a solution. Any suggestions would be great but the only thing we can think of is to hire a lawyer. Also if you ever get a chance to talk to Rebecca in the fraud department, find a really high bridge and jump off.