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Direct TV Complaints - WORST CUSTOMER SERVICE EVER

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Direct TV

Posted: 2009-03-30 by   aunt2seven
WORST CUSTOMER SERVICE EVER
Complaint Rating:  0 % with 0 votes
This is the WORST! They came to install and they only properly installed 1 of the 3 tv's. I caught one before they left, but didn't catch the third one. They called the next day to set up an appointment to have the tech come back to correct the tv. I wasn't home, so when I called them it took 1 hour and 20 minutes on the phone, and YELLING at them to get someone to come out. They wanted to do it over the phone.! I called to cancel within my 30 day time frame, and they informed there was no 30 day cancellation. That I am STUCK with them for 1 year! The WORST.
Comments United States Satellite & Cable TV
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 12 days ago by   Dump Them 0 Votes
I am dealing with them now. I am cancelling my contract and my credit rating will probably suffer because I am refusing to pay the early termination fee. They don't deserve it because they did not keep to their part of the contract, customer service was rude and promised to resolve the issue to no avail. Five months after trying, I have had enough. I am really thinking about handling this through legal means. I also think customers should ban together and write our representatives about these early termination fees. It gives them the ability to treat us without proper respect, and threaten us with the fees if we refuse to be treated that way. If the equipment is returned, a marginal fee for installation might be due, but not the $400, they are now charging.

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