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Diamond Resorts International Complaints - Lies

Review all Diamond Resorts International complaints

Diamond Resorts International
Posted: 2008-12-20 by   J.D. Buford
Lies
Complaint Rating: 86 % with 28 votes
Company information:
Diamond Resort International
United States

WARNING TO POTENTIAL BUYERS: You will need to file a complaint with the Federal Trade Commission

In the words of their own customer service supervisor, "sales will tell you anything you want to hear".

This includes outright lies. Once you have a problem or try to get what you paid for:

They do not return phone calls

They do not reply to emails

Customer service will laugh at you

The email to the Chairman is a diversion. It goes to a low level damage control person.

This is not a legitimate company. It is purely a sales scam.

They also put a fence through the middle of their former "partners" best resort and gratuitously destroyed the facilities there. This is emblematic of their business practices.

Expect to be stonewalled
Comments United States Timeshares / Vacation Rentals
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More Diamond Resorts International complaints
Diamond Resorts International - Unfair business practices
Diamond Resorts International - Mis-sold
Diamond Resorts International - Pressure sales and no availability afterwards
Diamond Resorts International - DISHONEST COLLECTION /FORECLOSURE
Diamond Resorts International - Billing Discrepancies
Diamond Resorts International - Fraud and cheating

Comments

 Sort by: Date | Rating
 302 days ago by   Robert Heughan 0 Votes
I purchased in August 2008. What a mistake. Some of this that Mr. Buford is stating is happening to me. No return of calls, no return of e-mails, agressive collection staff, not getting the resorts we said that we could get by the sales agent. Worth far less than what they sell it for.

R. Heughan
 258 days ago by   TMM -1 Votes
I have gone through the many changes from Sunterra to now Diamond resorts. I will have to disagree...I went on your typical owner update recently and was shown how they are now implementing their new approach to this industry. I signed up for a 90 minute presentation and they stuck by that. They were not pushy and were professional. They have started to renovate and add properties and the access to the "Club Select inventory" has been useful. Anyone that knows anything about timeshre knows that you are not going to get what you paid for it in total back but the better accomadations and the ability to pass it on to my kids is the reason we did it.
This industry is not perfect but it is better than the alternative...nothing back and in a one room hotel.

T. Mohr
 211 days ago by   soldak1 0 Votes
Buying from Diamond Resorts is the worst possible decision you can make.

We bought from Sunterra many years ago. We have almost finished paying off our 11000 points. However now Diamond Resorts has raised the maintenance & "other" fees so high that the fees are more than it would cost us to stay at the resorts without being owners.

We are out 15k and will have to pay more to stay at a resort now than if we never bought in the first place.!!!

According to what we were told & our contract fees were set by Sunterra. But don't expect Diamond Resorts to follow your contract. You will have to take them to court to get them abide by the terms of a contract.

THIS COMPANY IS A SCAM - STAY AWAY
 183 days ago by   natxlaw 0 Votes
If Diamond Resorts International is not a scam, they sure acted like one today. They went over time on the presentation by almost double (told me 90). The salesman lied to me about the person having my gift not being on the premises to try and keep me there longer, then folded when I got irate. There presentation consisted of a pure chicanery, showing irrelevant data comparing the price of 40 years of hotel to prices that did not include annual fees. A salesperson who could not answer my questions regarding the company's portfolio of assets said "That's an irrelevant question, " because I would not commit to buying something if she answered it.
I expected high pressure sales, I did not expect asinine and transparent lies that would not have fooled me as a 10 year old, or that the company sales strategy would be completely disinterested in the prospect of my business if I did not purchase this very day. That makes me think that they know they are selling a bad deal. Anyone who claims to sell a property interest for 10's of thousands of dollars and does not want you to have time to check them out is certainly not someone a wise consumer will do business with under any circumstances.
 128 days ago by   rucineman 0 Votes
I must be one of the lucky ones. I absolutely enjoy my Vacation Ownership property. I enjoy how I am not stuck taking the same vacation over and over year after year. The Club system that DRI uses is beneficial to me, since it pays for a lot of things I need or use during a vacation. I truly believe I get a lot for my buck. And I appreciate their point system and how often I can use it knowing the points will be replenished each year for the rest of my life.

~RAF
 123 days ago by   natxlaw 0 Votes
Well Rucineman,

If you are in fact a real buyer, and not someone from that sheister sales office in Williamsburg, (the one I alluded to in my above post) I am about to make you hate me, hate Diamond, and eat your words, so get ready to hate and eat . . .

After the high pressure sales presentation full of smoke and mirrors, I did as the sales staff assured me was NOT my best option, and researched what their timeshares went for on the resale market. While the Diamond people had tried to sell me points for about $3 per point, I found many sellers willing to sell them for $1 PER POINT. I liked 66% off, but that was only the beginning.

Natxlaw Hooks the Big Fish . . .
As I investigated further I learned more, much from the other branches at Diamond Resorts, who unlike the sales staff were helpful and truthful (also shocked at my claims of the sales staff). I wound up finding 15000 Diamond Points up for sale in a Dutch auction. I won these points, the same type Diamond tried to sell me for almost $50, 000USD, for a mere $300USD. That’s right $300 for a Diamond Gold membership. Another Dutch auction featured 20000 Diamond Points and went for $1.50, but those points (and of course fees) did not start until next year so that buyer will have to wait a bit longer.

Natxlaw’s Beef . . .
I never said Diamond Resorts was not a good deal for SOME people. It offers accommodations in comfort levels that would be out of most people’s price range at a full service hotel. My problem is a sales staff that tries to sell memberships by lying, marketing them as an investment (it is not an investment, someone paid 50K for this and I got it for $300), or skewing financial projections to make memberships look like something they are not (i.e. leaving the substantial annual fees out of the 10+ year figures they show you), like equivalent in price to staying at Motel 6 a few times a year.

Epilogue . . .
So when I am soaking it up with the other suckers on my annual stays with Diamond, I will casually mention “This Gold Membership was the best $300 I ever spent, ” and watch them choke on the cherry in their cocktail. Though they will hate me, they might learn something and make wiser choices in the future.
 40 days ago by   AZBigIron 0 Votes
We just came back from a Diamond resort in Sedona and were able to withstand the sales pitch. We were prepared for the pitch, but have to say they were very prepared and rehearsed. After we said no, over and over, they finally sold us the "sampler" package - around $890 for 7 nights which includes a location we were going to anyway. Good deal. But you have to be prepared for the pitch and able to withstand it. Not for the uninitiated. Too bad they have to resort to selling on an emotional basis instead of an intellectual one.
 12 days ago by   chris vittorini 0 Votes
I have been a timeshare owner for 6 years with Sunterra, which is now Diamond Resorts. If you read the comments on this site please take note of my expierience. My wife and I own at the Grand Beach Resort in Florida, we tried to book this year and come to find out that the point cost to stay at our resort has gone up, and now we were unable to stay there. We did stay down the street at Cypress Pointe which is better for the Kids but is an older property. Two years ago we stayed at Powhatan Village in Virginia, and the unit we stayed in should have been condemed! My wife and I, and also my children were repeatedly bitten by fleas. Yes Fleas! We called down to the front desk to get moved but were not successful. They didn't call us back at all, and we had to call again in the morning. 4 of us slept in the pull out couch that night. The next day they moved us to another unit, and in that unit the roof leaked on the second floor all night long! Needless to say this place is a DUMP! This year at Cypress Pointe my oldest daughter got ring worm... and yes we are very clean people. The place looked nice, but after walking around the unit for a while in barefeet, we noticed that are feet were BLACK! Dirty! Do not fall for their investment promises because you will still end up in an old unit on your next vacation. They were just granted a loan for 184million dollars to renovate some of their resorts, They should take some of that money and demolish some of the disease ridden units they currently own. I would never invest anymore money with this company.

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