Complaint Rating:

I am a distributor and we use DHL as our Logistics carrier. I sent two packages out on Wednesday Dec 13, 2006. One to a company in state ground service and the other 2nd day in New Jersey. Instate delivery always is a next day turn around or so I thought. I got a call from my customer on Friday saying she has not received per package. When I tracked the package it showed that the package was in the town of delivery on the 14th (next day) but when I called to confirm delivery the tracking agent said that the package would not be delivered till Tuesday Dec 19th. She said since the package was sent ground there is no guarantee on the package. So I had to go to the post office and ship out another package next day service. So I lost another shipping charge and also the product involved. Now since the package shipped ground service there was no guarantee now what about the other package I shipped 2nd day air. That has a guarantee right. Well maybe with another carrier than DHL. The other package that was supposed to arrive on Friday. Everything was good until I got a call from my customer on Tuesday Dec 19th stating she has not received her package. Once again I proceeded to track the package. The package was in the delivery destination on the 15th like it was supposed to be but once again was not delivered. So much for the guarantee. And if you are looking for any help from the people on the phone or any of the customer service people good luck you’ll have a quicker time finding the Holy Grail. DHL has to be one of the worst carriers I have ever used. I think when they send me the bill I’ll send the payment through DHL.