Complaint Rating:

I ordered a computer from Dell through my company before Thanksgiving. The delivery date was to be right after Christmas. When it got close to the time when the computer was due to be shipped, I checked the order status online. It showed that the delivery date had been slipped by an entire month.

A conversation with Dell's customer service reps (in another country than Dell) said that it must be due to parts being back-ordered and that they had sent emails to everyone who had been affected. I spoke with the accounting folks in my company who manage these employee orders and they were unaware any issues up to that point. Dell has not responded to any inquiries about why orders are being delayed and this is from a company that will be replacing 30, 000 computers over the next 3 years. I've cancelled my order because I don't know if Dell will even meet their January delivery date.

Dell used to have a good reputation for customer service and product delivery. If they keep it up, they will find themselves in the same category with the rest of the computer companies that have slowly fallen apart and gone out of business.