I bought 4 damro office chairs some 10 months back. Was very happy about the comfort factor and went again now to place orders for the same chair 4 nos some time back.
They said they didnt have stock and it will come in the next container and will be delivered in ten days. In a weeks time I do get delivery of the chairs. But lo they only look the same. These guys have shrunk the chair and made the back support so erect that sitting in it is uncomfortable.
I was not informed when booking that the specs had changed. I booked the same model chair based on the chairs i had already bought and they had at the reception.
Even when i complained on the same day i got delivery they say its the same. I proved it to them and I am upset and want a refund. Now they refuse the refund.
I have not used the chair.
What are my legal options. Can anybody help me?