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DAMRO FURNITURE Complaints & Reviews - CHANGE OF SPECS

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DAMRO FURNITURE

Posted:    sathya

CHANGE OF SPECS

Complaint Rating:  58 % with 12 votes
Contact information:
K SATHYA CO
India
I bought 4 damro office chairs some 10 months back. Was very happy about the comfort factor and went again now to place orders for the same chair 4 nos some time back.

They said they didnt have stock and it will come in the next container and will be delivered in ten days. In a weeks time I do get delivery of the chairs. But lo they only look the same. These guys have shrunk the chair and made the back support so erect that sitting in it is uncomfortable.

I was not informed when booking that the specs had changed. I booked the same model chair based on the chairs i had already bought and they had at the reception.

Even when i complained on the same day i got delivery they say its the same. I proved it to them and I am upset and want a refund. Now they refuse the refund.

I have not used the chair.

What are my legal options. Can anybody help me?
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Comments

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 11th of Dec, 2010 by   purushottam.h 0 Votes
i suggest not to go for Damro Furnitures as their service is very bad.
I had experienced this after taking a chair from them.
Actually one wheel of a chair has to be replaced and they say they get as a set and they dont have any spare.
Because of one wheel, i had to throw the chair.
 19th of Jul, 2011 by   Real botherer 0 Votes
it's highly intimidating with Damro, as they have no service motto except money minded. they didn't stand by the promise they said about delivery date and not being transparent about the item status either.

Think multiple times before visiting Damro and especially this showroom, AB13, 02Av, MainRoad, Annanagar, where an awful experience is supposed to be waiting for you.
 15th of Aug, 2011 by   mlh22 0 Votes
i have recently placed an order with damro hoping that I will not feel cheated. it is hard to find a reliable furniture dealer these days in bangalore. so, i am assuming that for the extra money, my mental peace will be assured to an extent. but ur reviews have fueled my skepticism further. the items are yet to be delivered. i hope they arrive in good condiiton and that i am spared the pain of seeking any support from their customer center. unfortunately for us consumer, these furniture companies hire clever sales persons that smooth talk us into buying their stuff and believe in their fake promises of quality service and what not... and hire the most awful and unprofessional customer support personnels. hope to have a better experience with damros. else, i will switch to the much cheaper local shops as at the very least my expectations will be zero from them.
 5th of Feb, 2012 by   GHHDKLLSKJ 0 Votes
DAMRO...VERY GOOD PRODUCT COLLECTION...AM VERY HAPPY
 5th of Feb, 2012 by   GHHDKLLSKJ 0 Votes
I bought a sofa from DAMRO showroom (Velachery) its very comfortable, and very good service, prompt delivery time.Excellecnt reception.
 11th of Aug, 2012 by   sabaraja 0 Votes
i bought two cot from damro in
james&co, ramanathapuram delivery is already made late and d product has been changed from my option this is d perfect carelessness of damro company i am really frustrated of d service provided by damro
 17th of Dec, 2012 by   hariharan23 0 Votes
i have bought a bedroom set from Damro Velachery showroom, while entering the showroom itself i was pleased with their hospitality and thier reception was very very good by nice personalities and the delivery was very very prompt they comitted me 45days but i received it within 25 days itself.. i was suprised how they can give so good service... no matter how much complains on them i am very happy with damro.
 24th of Dec, 2012 by   jasminepsk 0 Votes
very worst service. i have purchased 1 bed and wardrobe. few months later i want to dismandle due to change my location. but they did not to come. very very worst service
 5th of Oct, 2013 by   RoshellF 0 Votes
Very bad customer service and faulty products in Damro Sri lanka
 21st of Dec, 2013 by   Akashika 0 Votes
I booked four seat L shape sofa set in Damro Furniture, Anna Nagar branch, Chennai on June 30th 2013. I received sofa on 31 July 2013, waiting for 1 month. On the delivery time we found that one of the four seaters was faded color. We informed to the deliver persons about the faded color and they told to inform the manager and they replied that they will also inform the office. The manager told that he will check by sending their support person and replace it.
After several follow-ups for more than 6 months they brought many time only the fully faded color cushion. Still now (21 Dec 2013) they didn't replace with the satisfied seat cover.
Once we took all the seats to the Damro showroom, Anna Nagar and they took the photo pictures of the faded color sofa seats and they inform that they will send the request to the head office @ the materials will be manufactured in Sri lanka.
They never called us back to inform any updates, we are the persons to call them to ask the status and remind them about the issue. we wasted 6 months making many followups and we are not satisfied with their customer service.
 27th of Dec, 2013 by   Dinesh Kumar M 0 Votes
Damro Service are very worst service. Recently I shifted my home & I called the Damro Service - Coimbatore near Omni bus stand showroom to dis - assemble & assemble the Wooden bed and wooden Bed room cupboard in the new house. I called nearly 10 times, really got frustated . Finally they assembled, but they didnt assembled correctly . My Bedroom Cupboard is little bending now.
I complained twice, but no responces. Really a very bad service in Coimbatore Damro Service.
I recommend not to buy in Damro products due to poor customer handling.

Regards,
Dinesh Kumar M
Coimbatore.

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