CVS
reviews and complaints

Basically to make a long story short I have been a shift supervisor for CVS for only 3months, had been there for 2 years total. I got fired becuase I accidently left the safe open and what I thought at the time was a secured office space. I was in between counting money helping cashiers and customers on a busy panthers football game day, so as HUMAN BEING and NOT a MACHINE I made a mistake and left the office without closing the safe to return a change drawer when 2 suspects broke into the office and stole the money from the safe and the deposit. Just let you know the office is not located by the registers like most CVS's its like walking the green mile all the way back by the minute clinic and PUBLIC RESTROOMS! Anyway the next day loss prevention told me my negligence was unforgivable and that he hates that things like this happen to good people. I stressed it over and over that it was a mistake and the whole time he just wanted to be clear that i wasn't being fired because of what the robbers did...hmm makes me think they think I had something to do with it. Not only that but he didn't want to believe that I was not the only supervisor breaking policy...But where does it actually say that if you leave a safe open your fired? It only instructs to protect company assets not what happens if you don't. Ultimately, I didn't want to give this much fight but I've been thinking that if they deny my unemployments benefits they won't hear the last of me. If you have any clue as to what actions I should take or have any simpler stories please feel free to email me.

I had precription filled with me about how his shaving cream container does the same thing!And that I should have used it up within 3 months when it was dated 8/11/2012 to discard. I had it filled 8/11/11. Today is 9/28 I'm not suppose to use it everyday per Doctor. I told him I wasn't going to argue with him and that I would be transferring my business elsewhere...He gave me a new one after offending me in front of his staff and customers.I won't use them again.I will be using another pharmacy.

I am complaining that your company illegally manually entered my card number in your system 6 weeks after I left the area after a business visit in July. The Card would not go through a charge and as a result cash was paid for the items. 6 weeks later
08/22/2011 DEBIT CARD DEBIT EQUIFAX - 05 - CVS PHARMACY #3210 Q03 LAS VEGAS NV 35.63 was charged to my account. I live in WNY not on the west coast and could not have possibly charged this transaction. Your customer service dept was not helpful so I have to go through my bank to dispute this. This is NOT good customer service, many company s much smaller would make this right for to keep the patronage of their customers. It is sad that a company many people trust does not service their customers well. I do not expect any satisfactory reply after dealing with your company and will not spend another dime again.

Wow I thought it was just me, I was in the twilight zone yesterday, I got prescription jacked by CVS, took my narcotic med for my client on Sat. Then said they had to order, so called every day did not arrive, plus holiday, so dropped by on Tuesday, pharmacists says someone already picked the order, then that I never showed up by proof that he did not remember me and not on video tape from cameras, so I called the police! And the cop was taking his side, we will see what the report looks like, no wonder suburban Americans are so happy from prescription meds their street pharmacists are real pharmacists! I was robbed, and I am not alone!  

I switched insurance companies in November 2010 from Blue Cross/Blue Shield (BC/BS) to CVS Caremark. I provided the CVS pharmacy with my new insurance card as soon as I received it, and my coverage began on November 1, 2010. Several months ago, I received a bill from BC/BS indicating that I owe them $1, 8010.60 for medications that CVS Pharmacy continued to bill through BC/BS from November 2010 through the end of JANUARY 2011. For several months, I have been on the phone with BC/BS who directed me to contact CVS Carmark, who, when I finally reach a human being, was forwarded to another "person who could help me, " and finally spoke with someone to submit all the receipts for the prescriptions they should have been billed for. This took several weeks. Meanwhile, I received letters from BC/BS indicating that they are very serious about my paying them and I may be sent to collections. I have informed them that I am trying to remedy the situation. I received a "reimbursement check" from CVS Caremark for $26.00. Yep, $26.00. CVS Careark informed me that there is nothing else they can do. I am beyond furious with the incompetence and inability for the insurance companies and CVS to work together to correct the error that was made by the CVS pharmacy. I am being directed to jump through hoops, attempting to correct a MAJOR error that I DID NOT EVEN MAKE! How is it now my responsibility to remedy this situation. CVS pharmacy needs to take action and responsibility and figure out how to reimburse BC/BS, because I certainly do NOT have an extra $1, 810.60 to fix SOMEONE ELSE'S ERROR. If anyone knows how to help me in this situation, please let me know. I cannot handle any more of the going in circles and accomplishing nothing, yet being expected to fix something I don't even understand. Help. CVS take some responsibility and help.

Oh how we miss the days of Long’s Drugs ! At first when CVS came into the picture we had great feeling this would be a good company and that they would take care of their employees ! WRONG over the last 18 months they have done everything and nothing to make CVS a nice place top shop ! The stores are dirty, the employees are required to vaccumm, mop the floors, take out the trash and clean the restrooms and toilets, all because CVS will NOT pay for professional janitors, except for the Beauty 350 locations that cost 1 million $$$$$$ oer store.

We are paid crap wages and hours are cut to the bare bone to ensure the management get’s their numbers right and who cares of we can’t pay our rent or bills. Forget the poor customers who can’t find the items that are looking for because there are not enough staff to stock the shelves abd do check out the shelving and how dirty they are behind the products.

The poor communicatiion between management and the DM’s just goes to show you that they don’t give a rat’s a$$ about our concerns or issues that make us unhappy employees. I gave up shopping at CVS, even with my employee discount as I find the prices and selections at Target Stores much better. Besides why get called up to the office to be reamed over something you did not do by a manager who has no idea who or what you are to CVS as a person.

CVS is suposed to stand for Consumer Value Shopping, what a joke, it’s more like crap virus ### with regards to the stock and CVS’s plan to copy each and every brand name product as their own which fails to live up to the standards that the major brands do.

Enough said, check it out for yourself and ask your favorite cashier, if you can find them what’s up? 10-4 over and out CVS Sucks. Me Twinkle Toes

Aug. 28, 2011: I spend a lot of money at this location because it is a small town and really there are no other places to shop. I often experience serious attitude problems with cashier # 0318566. I once asked for the manager and she gave me the run around, and this morning I went to get the paper and she did not hand me my receipt or give me a bag. I would really prefer a self service register if this is the kind of acceptable customer service this store will provide. I have to say I was a customer service associate for nearly 9 years through out high school and college and this would have never been acceptable. This is the second complaint I am making pertaining the the behavior of this particular employee. This person is very lucky to maintain her position. I also have a feeling it is because I tan deep, I am often discriminated against, not just at this location but other businesses as well.

I just received a prescription through the cvs mail order 90 day supply service. Cvs sent me only 2 bottles (1 bottle is a 30 day supply) and charged me 4x what the medication costs at kroger, meijer, or walmart. Four times! When I callerd to complain they told me that 1. I could not return it 2. I would pay the bill, or else! They would not adjust the price, I must simply pay their bill. They are crooks! I (My family) will never use them again, in fact, I am cancelling all of my wife's medication that we have neen receiving from cvs.

I went to CVS pharmacy on 08/01/2011 afternoon for my prescription. The store's address is 5764 Peachtree Industrial Blvd, Chamblee, GA 30341 and the store's number is 4505. The pharmacist gave me Levaquin and Flonase. The first medicine is for antibiotic and the second one is for sinus. I was surprised because I don't have any sinus problem. So I returned it because I thought doctor's mistake. I couldn't sleep well, unhappy and a lot of stress. These made me I had serious arguments with my wife and daughter. On 08/18/2011 I didn't see any improve my benign prostate so I went to doctor's office again. Doctor told me my prostate was the same as before and he asked me why. We discussed and then we found that CVS gave me the wrong drug that I returned was for my prostate enlargement.Pharmacist should give me Flomax instead of Flonase. This is very terrible and dangerous situation for prescription error. I went there and complaint. The store manager is not nice enough.Pharmacist told me she'll make a correction in their system. I have all evidence in my hand. Mistake is mistake. How could they make such a mistake? Who are going to response my painful, time and money? THIT IS UNPROFESSIONAL PHARMACIST.

I get a monthly script of the same medication every month, and I always go to cvs to fill it maybe not the same every month but still a cvs, I went to a cvs my normal routine to get it filled and the lady filling my script treated me like I was an addict because of the type of medication I needed filled, she gave me a hard time on filling it right away, by telling me I needed prior authorization by my doctor, (my first time ever hearing this) so I asked why and how I did that, she was very rude when telling me how to go about it, now mind you my doctor had wrote on the script may fill today because of medical reasons and she would not even give me the time of day to explain that and ask her questions on why it could not be filled as a generic.

When I get it filled every month her customer service skills were very poor and I felt so discriminated I walked out teary eyed and confused. I have been clean off of the reason I have been on the medication for more then a year and a half and I take my sobriety very seriously and this medication helped me in getting this far. So I went to another cvs thinking to my self positve and giving that lady the bennifit of the doubt maybe that was just her or maybe I even I took it the wrong way, so I get to another cvs and the phamacist was so nice and explained every thing I needed and wanted to know with out no discrimination and seen what my doctor wrote on the script called it in and I got it filled in 15 minutes.

And I told her what had just happened and she said that the lady either just did not want to do her job.

At the CVS pharmacy in Bloomington Indiana on walnut, or college by campus I have repeatedly had very poor encounters with the staff. I am not sure if they are underpaid, overworked or under-qualified but enough is enough. I have taken friends in CVS on two separate occasions because they had issues that they were embarrassed about. The most recent instance was a friend of mine who was dating a male that could not fit into normal condoms, so when I asked for some guidance the CVS pharmacists just laughed and left. When I called him back and tried to explain that it was an honest question he told me to just read the boxes.

The boxes themselves are very unhelpful when it comes to giving actual dimensions, so I asked him again for any guidance and he said he didn’t have time go away. My friend was already embarrassed to come in, and when it comes to something as important as safe sex I feel that the staff should act much more professionally than they did.

At least once a month, maybe more, I come back from CVS angry and frustrated. I save my bigger items for when they’re doing the 25% off. Well….it’s changed a bit in the past few months. Once, you did the 25% off the purchases (except booze, scripts), and then if you had any ‘extra bucks’ which were originally to be used like ‘cash’ to pay for the order, that would come off last. Now? OH no! Now, they count those as coupons so that diminishes the discount. And this time, they had an item packaged two pieces, priced at the normal price for one. It didn’t say ‘sale’ nor ‘discount’, yet that counted as a sale item as well.

AND every month for the past 6 or 8 months, when I’ve taken a 25% “off everything”coupon in, their computer doesn’t read it right. For instance last month on a 120 dollar purchase (no drugs, no discounts, no booze), it automatically gave me $6.29 off. $6.29? Really? Last I checked, 25% off $120 is $30 off. First he tried to give me $30 extra bucks and I told him I’m so fed up, I may not come back to use it. I want it now, per the coupon. The manager then couldn’t manage to void it and re-do the coupon, then we had to play a game of ‘what in this order equals $30.’ I was there over 20 minutes at the counter while this little game played out.

Thing is, how many people don’t know enough math to know what 25% is? How many people are CVS screwing in this little game? The manager says it’s always like this. Someone at Corporate is clearly showing their disdain and lack of respect for customers when they play these games.

I for one am sick of the games and going to start shopping elsewhere. Our local store is dirty, disorganized, they’re always out of things I need, and they have a lot of past-date items on the shelves. (AND I recommend everyone check expiry dates on everything with CVS. They’re notorious for trying to sell old, out-of-date goods.)

This is the second time I have had to deal with the automated prescription calling system. First time was with my phone, I kept receiving calls saying my prescription was ready but it wasn't mine. I had to threaten a law suit to get my number removed. Today my daughter starting receiving calls, so I called the local pharmacy and was told to call corporate because they could not remove my daughters number even though they sat it up and she is 10 with no prescriptions. So now I have to call CVS corporate on my time during their hours to remove my number from a list they sat up without my permission. I say this is gross harrassement. I will no longer shop CVS due to the simple fact that the system they utilize is a neusance not only to me but as the pharmacist states to him as well. Good Bye and good ridence CVS.

I was hired by CVS Pharmacy Store 2511 as a Pharmacy Tech. I only received my Tech Licence the last week this past July. I was promised supervision with Prescriptions, Insurance Confirmation, and Distribution of Medications. Numerous times I was publically humiliated by the "Lead Parmacist". She would constantly belittle me, humiliate me or embarass me in the prescence of my other coworkers and in front of customers. Since I was new, I did ask questions, I did not want to make an error in medication distribution and her reply would be, "Well, you should know this" and walk away. Another "Pharmacy Tech" who had the same title as I but was employed at the store longer was in charge of scheduling. Instead of my promised 25 hrs/wk which never happened, I was constantly given as low as 4-8 hrs/wk. I was forced to work at CVS and go back to my previous employment just to make ends meet. Reading these other complaints I find I am not alone, what compensation or recourse do I have? [protected]@gmail.com

I took my 70year old mother to the CVS Minute Clinic at 6015 E. Brown in Mesa Arizona ( corner of Recker and Brown) to to get help for a nagging cough. The Nurse Practitioner refused to help her. She stated that my mother had pneumonia, but when asked why she thought that, she had no reasons! We asked the nurse if she would at least please do her vital signs, check her oxygen levels or her color in her feet or hands or lips. No, she would not. She simply made a diagnosis without any evidence. This was done at my mother’s expense because we went for help, but received nothing. When contacting CVS, they said it was their policy to not take vitals! Unless you want heath care by crystal ball, DO NOT go to CVS.

I was at the CVS pharmacy located at 959 Bay Area Blvd. Houston Texas Store 212-8040 to purchase some Vitamins.
Even though add started today Sunday 6/26/11 all the items that I was looking for is either gone or only one bottle each were there. Buy one get one free was not possible because of the umavailibility of the same kind. When I approaced the Managre Mr. LAHIR he plainly told me that items which they had many on the shelf (higher quantity bottles are not on sale) are not on sale. I asked him if he can honor the ad on thr paper and sell those buy one and get one free” he plainly with mean attitude told me NO.

I aske dhim why not his anser was that is the way it is. In a way he aske me to get out with his mean attitude. Even then I shoppe $51.00 worth of items since I did not want to go back with nothing. I will never agin step into that store so long LAHIr is manager.

Doctor wrote prescription for a medication using a trade name but signed it "substitution permitted". I checked price on Caremark website and it listed the generic and brand drugs. Generic was $10, brand was $50. I mailed in the Rx and CVS mail order filled it using a brand name drug. My bill showed $73. What happened to the $10 or even the $50 price shown on the web site? I called customer service and spoke with several customer service people, a manager, a pharmacy technician, and the pharmacist. I was told that the drug did not have a certain rating so they could not send a generic. Even though their website showed a generic when I did the price check. I asked them how I should know about this rating. Their reply was that I should call with any questions. But there was no reason to question the order when I checked the price. I asked to return the drug. The first person said it was too late, it had already been shipped. If I refused to pay, she said they would no longer fill any prescriptions for me. I asked for a manager and got Barbra. She was all but useless. She constantly had problems with the computer, gave answers that didn't even resemble my question, and talked like she was overmedicated.
I called again and after wading through the same chain of comand was connected with senior team member Ilene. After, hearing the same story I explained what I, the consumer, saw on the web site. Finally after explaining it 3 times she agreed to do a one time only return authorization. Over the past month I have received nothing but dismal customer service from Caremark/CVS. It would seem that Caremark/CVS is only interested in the customer's money. Don't be fooled by their advertisements for excellent service.