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CVS Pharmacy Complaints & Reviews - Non notification of out of stock drugs

Review all CVS Pharmacy complaints

CVS Pharmacy

Posted: 2010-01-25 by

MatD65

Non notification of out of stock drugs

Complaint Rating:

Company information:
CVS Pharmacy
United States

Chino CVS Pharmacy policy to notify patient of out of stock

meds. Excuse of Pharmacist: We make mistakes and someone

did not count inventory and reorder. They did not notify

patient. This is the third time in 8 months OUT OF STOCK.

These are life saving drugs. No excuse. What a terrible

way to treat a cardiac patient. I am pissed. Have complained

to CVS and they do not respond to the complaint from Corporate.Most of the drugs I think are filled by students and not the pharmasists. I have been shorted pills before and have had to count them right on the pharmacy counter.

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United States

Health & Beauty

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31st of Jan, 2010 by

w1ndows_v1rus

0 Votes

The most common reason we are out of stock is because the drug is on back order. We get the medication from the warehouse and if the warehouse does not have it and can't get it for any reason, then there is no way for us to get it. We have had promises that we would get it by the end of one month, but we don't get it for another 6 months. Believe me, I understand you. I'm sure there are other CVS stores you can bring your script to, or just take it to another pharmacy. I've been screamed at plenty of times over this. I honestly can't do squat about it, I just check people out at the register. I've had some people who had life threatening conditions who just wanted to scream and yell about it, even when we offer to call ANY other place, Walgreens and other CVS, but they will just say forget it. We bend over backwards for everyone!