Connect With:

Recently Discussed Complaints

1. (0 mins ago)
Sobepeeps
Stay away

2. (2 mins ago)
NTTA
Never receiving bills

3. (2 mins ago)
scoresense.com
Money taken out of my account without my permission

4. (6 mins ago)
Best Buy
Never will I do business with Best Buy ever again

5. (13 mins ago)
IERF
Don't trust them

CVS Complaints & Reviews - Pharmacy tech claimed insurance refused to cover meds

Review all CVS complaints

CVS

Posted: 2009-12-19 by

S. Allen

Pharmacy tech claimed insurance refused to cover meds

Complaint Rating:

Company information:
CVS
United States

This evening, I went to my local CVS, where I've been going for YEARS!! Anyway, I'm in the car with my parents and we're in the drive-thru Pharmacy lane for 20 minutes. An Asian tech kept telling us that my insurance refused to pay for my medication. If anyone has experiences like this, please respond. Also, as I am leaving CVS, anyone that has hada experience(s) with Walgreen's, please respond.

Thx!

Comments

United States

Health & Beauty

Share with others:

More CVS complaints

CVS - Pharmacist

CVS - price scam

CVS - PHOTOS

CVS - CVS Self Check-Out

CVS - false advertising

CVS - Money scam

CVS - Charging tax on drugs but not showing it on receipt

CVS - Prescriptions Not being Filled Timely

CVS - Money

CVS - constant mess up on RX's

Comments

Sort by:

Date | Rating

5th of Feb, 2010 by

Pharmacy Tech

0 Votes

Okay... You have to understand that when a person drops of a prescription at the pharmacy, the technicians will do pretty much ANYTHING to avoid problems with the customers. I am a tech at another CVS and this seems to be the problem I deal with every single day. The process includes, taking your prescription, typing it in, filling it for you, and then selling it to you. We bill the insurance and the INSURANCE tells us what the copay is or that a medication is not covered. I hope you dont honestly believe the tech was telling you that your insurance didnt cover your medicine just because they wanted to make your life difficult? We want to fill your crap, and get you out of our faces, that is the plan. The computer screen will say: NCD/PRODUCT/SERVICE IS NOT COVERED. which is your insurance letting us know, Sorry, we're not paying for this. So instead of being a prick to the pharmacy team, call your INSURANCE and bitch at them if you think the information is wrong. We don't choose whether or not YOUR INSURANCE covers a medication, they do. CALL THEM and be responsible enough to deal with your own crap. Its not the CVS Employee's job to call and argue with YOUR insurance compnay about the plan YOU are on. If you think it should be covered, go ahead and make yourself useful and call your insurance company. Its seriosuly people like you that make me HATE my job. Its a shame I never get to speak my mind to people like you... My blood pressure would probably be spared. Dumb ass.

19th of Sep, 2010 by

S. Allen

0 Votes

I agree, it wasn't the tech's fault. He was just doing what the insurance co. told him. However, I believe that a PHARMACIST should have dealt with it.