Complaint Rating:

My daughter hired a Europcar in London in July, 2009. She has subsequently been charged $2200 to her credit card without any reason. They have double charged her for the young drivers fee and have not credited her with two lots of security costs. She is very upset and from the looks of some of the comments here, she is unlikely to get her money back.
It seems to me that there are loopholes in some of these rental contracts which give unscrupulous companies the freedom to charge what they want without justification. There also seems to be little legal recourse for the ordinary consumer. Perhaps it is time that something is done to stop these type of practices.
All I know is that I am in Australia and she is in England. She is very upset as she has saved for a long time to go on this holiday, and her first experience in England has been to be ripped off.