Convergent Outsourcing
Reviews and Complaints

I just received a letter in the mail claiming I owe Citizens Bank N.A. 196.01 and they will settle for 98.01. The letter states to go to their website to pay in full. I called the phone number. I told the operator that I never had an account with Citizens. The operator was quiet and asked for my ss number and when I declined she said that I had to sign a fraud letter and get a police report. I informed her that I would simply call Citizens Bank...she hung up.

I received one for 800 something dollars never heard of them never got any letters from my phone company stating I was late or owe.. its with Verizon cell phone company
It's already bad enough I have been trying to get a student loan off of there that totally isn't mine and I never had a credit card but toys r us seemed to have had one pop up on my report a mylife account I didn't set up with a fee leins on there that I don't have a clue what the heck a lein IS the account was open and other information false my cable account hacked my phone number is now [protected] my cell phone that you have me trying to pay you have a phone number on it with no Sim card no wifi turned on and ALSO that number was never there before nor is it in this country..ever since I got letter that phone has been doing all kinds of weird stuff.. well a little before ..I ask you to handle this matter and please do not ever do this again I just got that phone it wasn't even long enough to even be late or let alone have someone already stashing it on my credit report that show that this is faulty company

That happened to me a few years ago. It is a scam. After requesting the reciepts and copy of other paper they dropped everything and sent me a letter saying it was cleared. Haven't heard from them no more.

I got a letter from them saying I owe $400. 00 to Fingerhut. I have an account with Fingerhut. My balance is $0.00 and I have a $600.00 credit limit. This Convergence letter is full of it!

Naomi ~ Honolulu

I just received a bill from them saying I owe 433.00 to citizens bank and they will settle for 216.00. I asked them when was this and I was never notified from Citizens directly and I was never a primary on that account which was from 2006 or 2007. This is 2019. I called them it seemed shakey. I called Citizens too and they don’t even have me in their system. It is weird that they have all personal identification. Scared too.😕

Also received a letter today for a debt that was supposedly from Comcast in the amount of $286.00 (they seem to like that amount). We closed our account with Comcast last year and received a check from them for monies owed to us so I knew we didn't owe anything. This is a scam. If you haven't pulled your credit report I would recommend doing so to make sure this isn't on it. We are.

Thank you guys for alerting people of this scam. I received letter dated 4/19/17 and was online getting ready to pay it when I seen the beware of scam site! Very very grateful of it cause honestly couldn't remember if I had debt with original company or not? I remember the credit card years ago but thought had squared up with them (which I have) but was just gonna pay to get it out of the way. Original supposed debt was 144.24 which thought was weird total and they'd settle for 36.06 so glad I seen this page! Glad to see they still trying to keep the scam alive lol. Also back of my letter last line reads this lil tidbit now. "We cannot sue to collect this debt and providing a partial payment may revive the creditors ability to sue to collect the balance" basically saying make your reduced payment so we can go ahead and sue you for all of it. Fnnn ### thanks for trying to take advantage of honest people

They just sent me a bil saying i owed T-mobile USA $197.59. My account is paid up to date with T-mobile and active... I've been with them for more then 10 years now. So if I hadn't paid T-mobile my phone would have been shut off. This is a definitely fraud. I will not be calling them but I will be going to the bank and T-mobile and let them know someone is trying to use their agency for collections. Heads up.

Convergent keeps calling back do not say anything. I block the number but they keep calling right back with a different #. [protected], [protected], [protected] and on & on. Reported them into the Do Not Call list, we'll see if anything happens. I know I do not owe any $$ to anyone. So it sounds like a scam to me. But every day call after call. No one there & I would talk to them anyways. They sound like crooks!

I also received a bill on 9/15/2017 from Convergent...Velocity Investment/First Bank of Delaware telling me I owed 1, 127.56 and they would settle for 451.03. I called and the lady said she did not know where the bill was originally from. I told her I have never had an account with First Bank of Delaware. She told me she would take it to her manager and mail me everything she had on this case. It is now 10/18 and I have never received a thing in the mail...I believe it is a scam!

they have sent me a bill for direct tv that i do not have i have dish and it is payed and i am watching it.there is another person who has used my email and name but it is not me.

I have the second letter from these crooks they want 2002.59 for a AT&T bill turn over to a palisades collection I never had AT&T service so how can I owe them? I called AT&T they have never heard of me nor did they ever turn over anything on me for collection.
convergent has sent 2 letters last one a year ago I called Houston police haven't heard from them again till last week another one just like the last one. this time I sent a complaint to BBB and AARP fraud division. They are going down the wrong street with me. I intend to do whatever it takes to keep these folks from doing this to anyone I guess my next letter is to the attorney general didn't think about that till I read these reports. this kind of thing is very stressful on senior citizens and everyone else too.

I have this company call me regarding a debt for over $2000.00 with capitol one since 2003 which I don't have this account.
I have never applied for credit using my name in English, then she hang in me . This it's a SCAM SCAM

I had this company call me to collect a debt, the man used every foul word you can think of... some were a whole lot longer than 4 letters. He threatened me with legal action. I laughed at him and told him I was disabled and on social security and to go ahead and waste his time and his money taking me to court. He demanded I send him proof of my being on social security. I promised he would see said proof when I handed it to the judge in court. That was in 2005, the actual debt has been written off and no longer appears on my credit report. I just got a copy of my credit report and guess what... the only thing on it is where convergent ran my credit!
I think the man has made me a personal priority in his life, since as I said he got no satisfaction. I don't want them inquiring about my credit, is there any way to keep him from doing this?

My mother just got a letter from this company too. No phone number. She doesn't qualify for anything ( on SS) and she is hard of hearing and was so upset. It took me forever to calm her down and reassure her it was a scam.
I shall be reporting them just before I clean my kitty litter with their letter and send it back to them.

I got a similar letter and omgosh, it made me so mad. I keep up with my credit report and this never showed on it. So therefore, i saw a red flag. My letter said I owed a bill to Ebay and they were collecting that. However, the ebay username was not mine, but they used my name in a way to make it look like it was me. Makes me furious. I wrote about it here, http://www.gather.com/viewArticle.action?articleId=281474981807912 if anyone wants to check out what I did. And yes, I immediately reported it to my attorney general fraud claim online... These scam artists makes me sooooo mad!

SCAM! SCAM! SCAM!

A simple comparison of the return address on your letter to the the actual business addresses listed by Convergent Oursourcing will show they have no such business location. Anybody can print official looking letterhead and find out how certain businesses format they're account numbers for customers. They just make up a number, amount, and attach your name and address they got from any number of public information sources. The fact the "settlement" amount is so low is to make it easier on your mind to just pay that amount and be done with it.

This is an old fashioned PHISHING SCAM. Do not even bother calling or responding to them. Another give away for me was the fact they used a spelling of my name that only appears on my phone listing and in none of my business dealings. If you want you can report them to the Attorney General's office or just consider yourself wiser for the experience and go have a beer.

Hi Tommy i had the same issue like u had, well so far what i have done i put in a fraud claim with the attorney general in my state, i just filled it out online, i have not heard anything back yet, I'm guessing the next step would be the BBB, either way its a scam and those people should go to jail for that, i hope that helped you a bit I'm pretty lost myself here but if everything fails i guess legal advice would be the last step on this matter .

They are trying to commit fraud against my husband. Supposedly for T-Mobile. Surprise, Surprise. My husband closed his account in 2014. They are trying to say he reactivated it in 2017. In another state that he hadn't lived in since 2015. When we tried to dispute this 3 weeks ago. They started the curly shuffle of don't call us. Between them and T-Mobile's curly shuffle, my blood pressure has spiked.

Long [censored] story short. They are fraudsters and scam artist. They are breaking federal and state laws. Try to get as many in your state to file a class action lawsuit against them. I know I am going to.

I received a letter about settling debt from this company in which I have never heard of. there was also nothing in the letter saying what I owe money for.

still listing a t mobile bill on my credict which is a old bill.i have not had t mobile in around 10 years .and did not stop my service oweing any money ... BRENDA SEEVERS 776 FOXTRAIL WARSAW MO. 65355 I RECEIVED A LETTER YESTERDAY OFFERING 1/2 OF THE AMOUNT THEY ORININALLY SAID I OWED...I WANT THIS TAKEN OFF MY CREDICT EQUIFAX.

This company is a 3rd party debt collection company that buys up old debts that the original creditors have written off. Often times, they do not have the correct information and are outside of the statue of limitations for reporting on your credit report. If it is not on your credit report, DO NOT attempt to settle this debt with convergent unless they can verify information about the original debt but also do not help them. Do not give them former addresses, your ss#, or any other information. If they are in fact able to verify the debt and you really want to pay them, make sure you wait until you get a pay for delete in writing. Do NOT do any of this over the phone, but rather get a paper trail via USPS certified mail or set up an e-mail account just for verifying this debt. Good luck, and let's get the bottom feeders out of business!

Thank You for this warning. I went online to the website and it said I owed $540 and in the letter I received it said I only owed $177...I have not used paypal since 2005. And I only used it once to pay for an item on ebay. I'm glad I found this site.