Complaint Rating:

Company information:
comcast
United States
Phone: 1-800-comcast
comcast.net

Comcast... you can fill in the dots.
I sold my house and will be moving into another home but my other home will not be done for another 3-4 months. When I call comcast I explained that to them. I also set up a shut off date that was two weeks away. Then it all started. First the girl told me there was a $150.00 early fee that I would have to pay. I told her it was going to be a move but not for 3-4 months. She then continued to tell me that she didn't care that I would have to reinstall comcast at the new address not move it. I asked her if they would hold the phone number that I have had for over 42 years. Her answer was no. I would have to get a new number. I tried everything to keep that number. With no luck I told her that maybe I should connect with Verizon when my home is done (I'm glad I have a choice of Verizon or Comcast) at the point she pushed the button and disconected my phone, internet and tv. I call back on my cell phone and the person that answered told me in the notes was I wanted to be disconected ASAP.
I know that I asked for a date two weeks from that day and it was not till I told her that I was going to go with verizon that my line went dead.
Its unfortunate that after 42 years my number is going to change because of one compnay.
O I also was willing to pay for service for the 3-4 months but was told no because it would not be connected to a home!!

Good old Comcast.