Complaint Rating:

Company information:
Comcast
Brockton, Massachusetts
United States
www.comcast.com

I’m a disabling woman and my only income is the SSI, I’m feeling distress because Mass electric company don’t send me the monthly bill, to know how much I’m spending in electricity every month. No matter that I do not get a monthly bill in my mail I am sending to the electric company $100.00 0r $200.00 monthly. This situation has been occurring during one year or more, paying my electric bills without a bill, and using only my number account. Past month I receive a bill from the electric company threatening to disconnect my electric services because I ought more that $1, 000.00. I got shock because I was sending monthly payments. I called the company and I gave them the numeration of the payments that I did during one year, because I was sending the payment by western union. The company told me that they receive the payments, but still I ought more than a thousand dollars. I was shocked, because I do not have a business. The company wanted that I send $600.00 to avoid disconnection, so I had to borrow three hundred dollars and I send it immediately to the company with a letter telling them that I did not had more money. They agreed, but the following month I did not get the electric bill, but I went to pay and I send $100.00. At two weeks, I got another threatening notice from Mass electric telling that they will disconnect my services. I was scared because I suffer lupus systematic and cardiac problems, I cannot tolerate the heat and it summer time. I called the company, I plead to do no shut my electric services, and they told me to send $200.00 to avoid disconnection. I had to borrow money and to send it immediately. It was pass week and yesterday I received a electric bill and the amount is almost $900.00. I do not understand, I do not have a business, I paid $300.00 this month, I paid $300.00 past month, and I paid $100.00 and $200.00 monthly during one consecutively year. I cannot understand what’s going on. Comcast Company is doing the same, they do not send the monthly bills and then they disconnect the services alluding that I ought too much. I only have regular cable services, and I am paying $100.00 monthly to Comcast and I had the proof because I send my payments by western union. I paid this month $100.00 to Comcast and they turn off my services. Those companies are working wrong; they are taking chances from the poorest. It is abusive, and the government needs to take action. It is the duty of the government to protect the poorest rights.