Comcast / Xfinity
reviews and complaints

I have started a petition for all of us who have been frustrated and wronged by CON-cast/Xfinity, (you can put lipstick on a pig...) and I plan on very SERIOUSLY following up on this. I promise to put my effort in to the following states, NJ & FL, and I need volunteers to use our signatures to do the same in their respective states. PLEASE CHECK IT OUT AND JOIN! If you can't commit to mailing out the signed petitions to your gov't, simply click and sign and make your voice heard!

http://www.change.org/petitions/cable-phone-customer-voice-one-voice-many-people

At this point I am ready to just cancel my service and head back to dish network. Two weeks ago, Greg Okwodu came to my door promising service for 89.99 for the triple play. There was to be no installation fee and 100 credit to switch my service to Comcast. This was to include HBO, CINIMAX, Showtime and Starz for two years at the low price of 89.99 a month. I was also told that this would be inclusive of the 7.00 wireless router fee. All of which I made sure that I got in writing on a contract from Mr. Okwodu. So...two weeks later and 10 - 15 calls to everyone and anyone here is what I have:
1.I have the Comcast triple play billed at 109.99 (20 more a month then I have a written contract for)
2.I have no working cable or home telephone service since the date of installation
3.I have a door to door sales man who won’t call me back
4.I was charged 59.95 for installation.
5.I was charged 7 for the wireless router (which is not even operational)

At this point I remember why I left Comcast in 2007...
No one is able to help me at 1-800-comcast because I dealt with a direct sales associate and no one is able to get in touch with that associate in order to help me. But this is crazy…

I called to connect internet service on Sept 21, 2017. They set up a self install on Sept 22, 2017. The tech came out and informed me I would half to set up a "professional install". I called Comcast as soon as he left. I told them I would have to get permission from my landlord in order for them to drill holes. I then asked YOUR Comcast representative what I should do at this point. She instructed me to "cancel this order" and to "send back the modem once it arrives UPS". SO THAT IS WHAT I DID. I cancelled my service and when the modem was delivered Friday (2 or 3 days later) I sent it back. They told me if I had to do a professional install that the tech would have a modem so there was no need to keep the one that was sent. AT THIS POINT: I had NO installation. NO service. And NO modem. When I received my first bill I called to confirm that this account was closed out and I never received any kind of service. (Except for the tech who came out to hook up the cables for self install, WHICH is FREE) The Comcast rep agreed and confirmed I owed NOTHING and they looked forward to me calling back once I got permission from my landlord. I thought nothing more about this.
I finally got approval from my landlord. I called Comcast Sept 29, 2017 to set up my internet service. The Comcast rep informed me it would be a new account because the other one had been closed out. I was told my bill would be $42.41 per month and I would have a ONE time charge of $29.99 for my install on the first bill. They scheduled an install. The tech came Monday Oct 3, 2017 and connected and installed everything for my internet.
Wednesday Oct 5, 2017 I was doing my personal bills, and wanted to clarify my amount due every month and what my due date was, so I could add it to my budget. I thought I would use the "live chat" help since it was just a quick question. So I thought...
The first person said I owed $130 and I was 60 days past due. I spoke to FOUR different people. All of which told me that the person I was being transferred to would be able to see the previous messages so I wouldn't have to repeat myself. THAT DIDN'T HAPPEN.

I have had actual service for three days and I was charged $130? I understand you bill a month in advance so I figured my first bill, including install, would average $75 or close to that. I haven't even lived in the state of Georgia for 60 days, so how am I that far past due?

So I have spent the last 2 days on the phone and through live chat trying to figure out what went wrong. I finally spoke to BreAunnia ID#35824 in the Hazlewood MO Billing Dept who was able to help me. She stated how I was being charged TWO install fees. I was only informed of one at the time of service set up. She said my billing was billed twice. For example: They sent out a bill when I connected service on Sept 29, 2017 for Oct 3, 2017 through Nov 4, 2017 and then again billed me from Oct 5, 2017 through ? (I don't remember the exact day. She was very VERY helpful and told me there would be a $55 credit on my account to bring the bill where it is supposed to be. MIND YOU the credit is due to Comcast error NOT MINE. So there is no advantage to me. I am still dealing with this headache. I have never even heard of Comcast til I moved to Georgia. I was satisfied with the customer service up until my "live chat help" experience. So what exactly do I get out of all my time and frustration. Comcast didn't go out of their way to fix the problem. I have had to call twice. Each call being about 30 min plus in length (using my cell phone minutes). I had to waste 2 hours of my time trying to find answers through your "live chat help". AND GUESS WHAT the problem is still there. I called today. My balance is still $130 and past due. Is this going on MY credit? Once again I haven't lived in Georgia for 60 days nor have I EVER heard of Comcast (so no previous bill). Is my credit going to be effected my YOUR mistake?
I hope this gets to somebody with authority and you can see where my frustration is coming from. I am a good costumer to all of my providers and ALWAYS pay my bill on time. That is what you expect of me right?!?! So where is my compensation for all this headache?
IM SORRY... I have had internet for THREE days and it is going to get shut off?

I am beyond disappointed. I will call or email anybody and everybody I can think of until somebody of authority sees what I have had to deal with in the last two days.
I am not one to complain, my bills are paid on time, and I am a loyal customer. However, this situation is uncalled for and I would hope as a loyal provider somebody corrects ALL of the issues and compensates my account for what I have had to deal with.

We are local small company in Rosenberg, TX looking for Faster internet service. We signed up with Comcast Business Class Internet that promised 22mbps http://business.comcast.com/SMB/services/Internet/plans

July 2011 - Service Began. Mid July and August - Service would be Constantly Interrupted and Intermittent connection. Call Customer service all they tell customers is "they are servicing the area" with no ETA or no way to resolve. You walk into the office next morning and the Internet is Down.
We attempted to cancel service because of Poor Internet service.
WARNING: Comcast LOCKS you in a 3-year contract and if you decide to cancel they charge 75% of the remaining Terms. You have to request 4 Trouble Calls before they "MAY" consider waiving the Cancellation Fee. Senior Tech says there is "Noise" in the Line and does not offer a Resolution to FIX the Issue. Just leave's us in the dark about what to do next. They will not admit that they Cannot Fix the Problem.
Calling is a PAIN over and over and Holding and Holding.

As of today 10/4 service is still unreliable and unpredictable. We're glad we still have our ATT DSL service that never had an issue, It just maxes out at 6mpbs. DO NOT ORDER COMCAST. Bottom Line-Product Does Not Work so why Pay for a Product or Service that Does Not Work. They are Unreasonable to New Customers and will not accomodate or Listen to your Story. This will be posted on Other Consumer Complaint websites and forums.

Email Response:
I did receive your email. Comcast does not waive Early termination fees on accounts, unless there are four trouble calls within the last two months. I only see two trouble calls. I sent this to my tech support to see if there is anything else they can do to assist you with your trouble issues. I have yet to get a response. Please allow 24 hours to see if we can make it work for you.

I have Dealt with Grace Schroeder - [protected]@cable.comcast.com
[protected] ext 2904024

It's truly unbelievable that Comcast offers and charges for high speed business class services in Laurelhurst - Seattle Washington. I have not had reliable internet service for over 4 months and have spent hours on the phone rebooting modems, and trying all the basic restart until they finally send out a technician to explain it's pretty unreliable in our neighborhood...well duh...however that doesn't seem to stop Comcast for charging $65 a month just for an internet service that doesn't work reliably.
I decided to stop paying for it to get some attention - every time I call they ask for me to take care of the bill - and I tell them I can use my online banking because I can't get on the internet! Finally I paid because they wouldn't schedule service and the billing department disconnected me 3 times when transferring to another department to schedule service. THEY ARE A DISASTER! Who knows of a reliable internet company in Seattle? I wonder if my internet will work for a moment so I can post this complaint!

Comcast can advertise all they want about quality customer service but their actions say something different.
This complaint was filed recently with the BBB in Denver.

Misleading advertisements for services or products. Failure to provide adequate service. Deceptive statements from sales and customer service. This is in regard to the questionable practices of Comcast. Since they took over my cable company (ATT Broadband) several years ago, my cable bill has increased dramatically. After complaining about the increases I was told by Comcast that the only thing I can do is to call from time to time to sign up for a promotion. Unfortunately, the promotions (lowered price) are only good for 6 months on average. I have to call every time they expire to sign up for a new deal. (1) Back in July of last year (2010) there was an advertised special of 69.99 for 6 months for internet (broadband and cable). When I was on the phone with a sales rep for Comcast they told me that the offer was from another vendor and they didn't have access to it. I explained IT WAS NOT FROM ANOTHER VENDOR. The offer was on THEIR website (www.comcast.com) which I had in front of me on my screen. The sales rep then said that she didn't have access to the promotion even after I explained that she only had to launch a browser (Internet Explorer) to see what I was looking at. She was either unable or unwilling to do so. (2) I called back a few days later and this time the sales rep told me that my current package didn't allow me to downgrade. I am only allowed to upgrade to something more expensive. I explained that I was never told anything about being this when I signed up for the existing promotion. I was then told that the offer was only for new customer, yet the terms of the offer states "offer not available to customers with existing balances". A new customer would not have an existing balance. (3) Comcast ON Demand was pretty much available since October 2010. When you select an On Demand item (movie or show) you receive an error message. ERROR RETRIEVING DATA We're sorry. There has been an error processing your request. Please call your cable operator and report that error 4 has occurred. When you called them you were told to unplug your cable box, wait a minute, then try again. This did resolve the problem. Unfortunately, this problem is still continuing (last incident was 4-4-11). Comcast is obviously aware of this because the above error message now includes instructions to unplug your cable box and try again. This has become very inconvenient. After trying to call and arrange a credit (given that I usually watch sports or movies on demand almost exclusively), to date I have not received any satisfactory cooperation from them.

Comcast's rebuttal:

"Comcast is dedicated to providing the highest quality products and services backed by the highest quality support. " but would not do anything to resolve the matter such as a credit for the On Demand problems or honoring the promotional rate.

As part of their response, they issued a statement "there is no record of the customer contacting us ...to report any issues with his service " when in fact I have phone records indicating otherwise.

It's Comcast.

Comcast has called me no less than 5 times in the last 24 hours. Never leave a message. Probably late on my bill. Wish they would wake up --it's a cable bill, not a $20, 000 medical bill. And it's not like I'm 6 months behind. ONE call, ONE message is sufficient if they really intend the call as a reminder (their official excuse). Otherwise this is harassment.

Not interested in hearing "it's the computer system". Humans control the computer. Period.

I was promised by Comcast Business services that they would have
new construction to the site transferring contract account by 5/29/11, before the move 6/1/11, it is now 8/3/11 and nothing resolved. In the meantime they make me pay the monthly charges, for two phone line and Internet not in use.
I have tired number of attempts calling, emailing, online feedback, and no one returns my calls. I will be forced to look for another provider in the area. Comcast has breached contract at not fulfilling adequate transfer agreement and work order.

Comcast technician stole my personal cable modem when he came to my house to correct problems with internet going in and out. I reported the theft as soon as I discovered it, approximately 1 hour after the technician left. it has now been a week, I have called Comcast daily sometimes more than once a day to inquire as to the status of Comcast returning my personal cable modem to me. I only get a run around with no resolution. How hard is it to return equipment stolen from their customer's house? This says nothing of the fact that internet service keeps going in and out. I have had three technicians out to the house all with a different claim as to the problem - my computers not working, modem is not in Comcast's system, static on the cable line interfering with internet service, a virus, personal router not working, Comcast router (same kind as personal router but previous model) not working, Comcast server problems, the list goes on and on.

I had Comcast as my basic TV Cable Service at my former address in Oak Park, IL. I moved from the property in August 2010 and notified my respective utilities that I was discontinuing service in my name. On 8/27/2010, a Comcast tecnician named Cotney Watts arrived at my new address to install service. But I told Mr. Watts that the property was being rehabbed and that I wouldn't be living there or needing any service until probably October. At that point, Mr. Watts gave me his busness card and told me to call him when I wanted my cable TV service connected. He did drop off a cable box, which I obviously had no use for at that time. Before I could call him to initiate service, Comcast began made a $ 67 withdrawal from my checking account without sending me any statements. At my previous address they took an automatic withdrawal from my checking account but sent me paper statements showing monthly charges. I objected to the withdrawal and called my bank to reverse the charge. The bank did so, and, apparently, charged Comcast a $ 25 fee as thought the ACH transaction were a returned check. I attempted numerous calls to rectify the situation but on October 24, 2010, in frustration with the lack of satisfaction and competency of Comcast employees, I called Comcast to tell them I no longer wanted their service and turned in my cable box (which I had never used anyway). I went to a customer service center in Elmhurst, IL in November 2010 and spoke to a customer service representative who seemed sympathetic but told me she had no authority to reverse or reduce any previously billed charges. She gave me the name of her supervisor, who I called and left a message for but never heard back. Over the next month [Dec. 2010-Jan. 2011], I called Comcast at least twice per week to attempt to resolve the situation and each time I was told that the charges sghould be reversed and that I would receive a call from a supervisor. This never happened. Sometime in late December, I received a disconnection notice with a lump sum charge of $ 137 and no explanation or breakdown of charges. I called Comcast a few more times but finally gave up in frustration. In late November 2010, I wrote a letter to a Martha Suarez who is supposedly an account executive with Comcast but never heard anything back, either in the form of a letter, e-mail or telephone call. Now, Comcast's collection agency has been calling me constantly to attempt to collect the debt and it is showing up on my credit report. I have copies of correspondence that I sent and logs of phone calls to Comcast. Any help or assistance in resolving this matter would be greatly appreciated.

My family chose Comcast as our CableTV and Internet provider in 2010 as they seem to have a virtual monopoly in my town.
Soon after we chose the convenience of Direct billing (to avoid the hassle of writing a check everytime).
From the first month we noticed on our statement billing for services we had not subscribed to in our plan. Little (and not so little) additional charger for services and options that we had opted out of. My family called and complained. I believe the deal was that they would refund the additional charges. They did.

I have contacted other customers and this seems to be a common issue.

It has since happened to us almost every month.

I advise all comcast users who are enrolled in direct billing to check their statements monthly because this is unethical and just plain BAD BUSINESS.

We have now opted out of Direct Billing with Comcast and are looking for another provider.

Comcast no longer supports or repairs their own equipment unless you pay them more money. What would be the point of me paying 40 dollars a month MORE for this company to repair their own equipment. I have to take care and upkeep my own equipment. I am really disappointed that yet another big business is finding more and more ways to charge people. There doesnt seem to be any point in complaining either... they are so big that they could loose a couple thousand customers and not feel it. Comcast sent me this wireless router because they wanted their own equipment in my home for the internet, so I put my own wireless router away. But believe me, I will be installing that router as this evening and leaving comcasts equipment on their doorstep... at my convience, of course. I am disgusted.

For Comcast Cable service, I have been charged $1.99 every month as a Service Protection Plan. While talking to customer rep, I came to know that it was a protection plan for covering the on-site technician visit. This seems to me ridiculous and plain cheat to make money. If there is an issue from Comcast’s end, is it not company’s responsibility to fix? The customer rep offer to remove the charge from my next bill. But the question is, should the customer pay for the issues created by Comcast? In my opinion, in order to tackle large no. of customer calls on technical issues, the company can train it’s technicians to troubleshoot the issues as much as possible remotely and figure out if it was something the company needs to fix. But instead, the company decided just to bill all the customers and cover the labor cost incurred out of a handful of customers. Companies make millions out of these kinds of tiny charges. Look at your bills more closely and speak out.

Long Term Comcast loyal customer verbally abused & refused service infront of coworker and other customers at local office in Marshfield, Ma by an immature customer rep (operator BZB)

On July 1, 2011 I had an upsetting experience here while paying my bill. There was an error on my balance, (recently downsized services & had credit which wasn't reflected on bal. due.) The male service rep (operator BZB) approached me at the counter. Barely a moment after I inquired about the error he rudely replied : "I'm not going to spend an hr w you!' He went on to say 'last time I spent 55 min with you & later you complained about me.' I stood there stunned as he insulted me w a coworker & customers present. Refusing me service, he made me get in the other rep's line. Evidently he held a grudge against me (the consumer) for wasting his time the prior month ! Yes, I spent time reviewing options, figuring out which services to change etc. I turned in cable boxes for free adapters to save $. Once home, the CC tech dept couldn't activate them (operator BZB failed to enter needed codes, ) causing us a loss of cable for 2 days! Who should be mad over wasted time & mistreatment?

We owned a business hometown hotel 108 hellam st, wrightsville pa 17368 and were contacted by comcast if we would be interested in triple play. We ask if it would affect our security system because of the phone line. Comcast said it would not. We called adt jan 4 2008 because our system was not working. We made a appointment jan 7 2008 to have our panel replace from adt they never showed up. We made another appointment jan 14 still again a no show and office issue transferred. Called again jan 14 for service call, jan 16 for service no data, called again jan 28 call transfeered, called again feb feb 8 again transferred, called again and spoke to the manager on feb 15, 2008. Another call made to adt by vanessa peters being upset about the neglect of adt and pleaded with them to please fix this problem before something could happen without our security system working.
C alled again feb 19. 2008, feb 20, 2008, march 3. At some point in the beginning both comcast and adt were there all day but could not correct the problem. The old phone line verizon was installed in jan 20087, again but adt never would come to connect our system back up. While we were still paying for service we had none. The worst happen our business was burn down by arson april 20 2008 we we lost everything and under insured, and so did the 20 people living upstairs they lost all there personal belongings, jobs were lost due to adt's neglect. We tried to sue but because of the fine print in the contract and adt being more powerful we had to come up with 20, 000 to persue this. We just lost everything. We got 200, 000 from insurance but over 100, 000 had to be payed to creditors. We wanted to rebuild and spent more money for apparisal and waste mangement and architects. We are still paying for registers we had just bought for the business. We were so not treated right. We had adt for years and with the fire company being a 1/2 a block away we had several incidents where this was a fire in the mans restroom and the fire company was there before we even new about it, because of the quick response from adt. This fire would have never spread any further then that one room where the fire started if adt would have connected our system. Adt would always call if there was the slightest problem so they new this system was not working and out of neglect did not fix it. Comcast and adt cost us of years of hard work and walk off without paying anything for there neglect. It would have cost us over 100, 000, 00 to rebuilt this business. We no longer have a business but lost our way of living. I know many people are losing jobs and homes but this should have never happen. My advice adt never takes responsiblity for this neglect I had a lawyer who was handing this case and told me very few people lost there business or homes to adt but they are to powerful to fight adt never has to pay. He told me things would have to change in the law. This was a 5 alarm fire with the fire company 1/2 away and the building was destroyed, thank god the interior alarms were working the people in the hotel barely got out alive. Vanessa peters

Comcast Internet Services has the worst customer service I have EVER dealt with. It all started 3 weeks ago when a contractor doing work at my neighbors house (where the Comcast utility box is located) cut the DSL line which goes from the Comcast box to my house.

Since then I have spoken to Comcast's customer service dept. over 15 times, they have sent out 7 different technicians and I still have the same problem, their cable line has not been burried and is run over my fence and through my deck.

The latest situation happened earlier this week. We hade an appointment for a "line crew" to come out & bury the line on Tuesday 6/21. O crew showed up Monday, took a look at the problem & said they'd return Tuesday 6/21 to do the actual work. I called Comcast on 6/21 at Noon, 5:30PM & 8:00PM as nobody from Comcast showed up or called. I was told on all 3 calls that I had an open ticket and that a tech. would be at my home by 9PM. When nobody showed up, I called Comcast again at 9:30PM and was told my appointment was recheduled for Wed. 6/22. My wife took ANOTHER day off from work Wednesday, we called comcast at 12:30PM, 5:15PM & 7:30PM & were told a tech would be arriving by 9PM. I called back at 9:30PM when nobody fromn Comcast showed up & was told that the tech. called my cell phone at 7:00PM to reschedule for today 6/23. Of course this was totally false, a lie... When I pointed out that I called after 7:00PM and was told I had an "open ticket" & that a tech. would be out by 9PM. The customer service rep. apologized and did not have any further information for me excpet that they would be out today between 9AM-9PM. He also said his "supervisor" would call me (last night) with an explenation. Of course, nobody called last night.

Today, I spoke with Rudy Arochena (supervisor) of the deptmt. which is supposed to come out to my house for the job. He had no explanation and said that it appears the job has been rescheduled for TOMORROW 6/24. When I complained "LOUD ENOUGH", he said he'd have someone come out today. They are supposed to call me prior to coming, however, I won't hold my breath.

Unfortunately, I don't have any other DSL options where I live or I would have switched providers a long time ago.

If oyu are considering ordering Comcast Internet Services, do yourself a favor and DON'T DO IT! They are HORRIBLE!

The service keeps going out and I need to call to have them reset my signal and then wait 30 minutes before it is corrected. this happens every 2-3 weeks for the last 6 months. I noticed a lot of my neighbors going to U-Verse but I stuck with the Cocast because i have a bundle with internet too.
Every time I have to call them I go through the horribly long menu that tells you to enter info ...and them says it can't help you and will connect you to a rep!... I think it's really a way to stall the phone call so you don't realize how long you're on hold... how can it NEVER have the info?... It even asks me EVERY time if i would like to take a survey leaving my feedback after the call - I always say yes- but never get the survey call! ... Then when I finally get rep they have to go through the entire same process each time and I have to wait 30 minutes to have my On Demand corrected.
Now I ca see why, when U-Verse came out and Comcast starting losing a huge percentage of customerse they started advertising like crazy and trying to call themselves XFinity.
Have you noticed that Xfinity has exactly the same offers (with exactly the same customer service) yet they are trying to get away from the horrible Comcast reputation and using tv commercials to tout good customer service, yet the didn'T hire any new staff to help with backlog of complaints and issues AND they didn't change or improve anything about their actual services.
They just spent their money on TV ads and PR for the new name of Xfinity.

My digital cable has been messed up for months, on May 26 the picture locked up. I called on May 27 and reported the problem (I had 20 people coming to my home that morning to watch UVA in the ACC tournament). They scheduled an appointment for May 28 (first thing in the morning). A technician named Travis came to my home at about 8:45am
and changed out my box four times and nothing worked (he was awsome) he thought that there was a larger problem in the main line. He called back twice during the day to check if it was fixed, it was NOT. Travis stopped by again later that afternoon to check again and still the box would not load, he went outside to check to main line again and after only being outside for 5-10 minutes several of my neighbors came out to ask hif he was here to fix the cable. Travis called this into his supervisor and he sent out trucks to check the main line. Those trucks were outside for about 30 minutes and left. This problem has never been resolved and I was told someone would come today to check on my service, NO ONE SHOWED UP and I stayed home all day waiting. It would be nice to be kept up to speed on what is going on with my cable service.

Comcast unilaterally raised our rates for phone & internet bundle $20 with another increase coming soon, so we switched the phone part to Consumer Cellular. It took Comcast 3 1/2 weeks to port out phone # over to them! I filed a complaint with the FCC and in their letter defending themselves Comcast claimed the day after our # was ported over I phone and wanted it changed to a different #. The number given was the # Comcast gave US that we were told we would have to use for a week until the porting was completed. Meanwhile we could not access our voicemail and callers thought they were leaving a message when they called but we couldn't get it.
I switched both phone & internet to Qwest because two salespeople called in person at this time and lied that Qwest service would be at a faster rate and cheaper too. It was half the speed I had with Comcast and constantly down. Both carriers are opportunist liars but they are all we have and we're stuck with one or the other for now.

We have had Comcast for years and have been pleased with it except that the bill keeps going up, way to high. Ever since they switched everything over to Infinity I hate it. The remote drags when you try to change channels. Ir hangs up on certain channels and will not change at all. It is good for someone that is interested in sports, but I hate sports. I want my old box back. I am even thinking about changing to another cable service. My son has already done, they hated it also. I truly hope they lose a lot of business with this new venture because this (Infinity) is a piece of crap.