Complaint Rating:

Company information:
COMCAST CABLE
Massachusetts
United States

COMCAST seems like the biggest bunch of criminals and frauds. I cannot even begin to share all of the problems I have had with them over the last 3 years, too bad there aren't many other alternatives: I have set up 3 different accounts in 3 different addresses, since I rent and move every year. It seems like this always happen when I first start an account with them: First, they overcharge me on my first or second billing statement. I call in to let them know, they try to provide a reason why I was overcharged, I respond with the exact products I have signed up for and purchased, and they say that it is a mistake on their end and will remove the charges. They tell me to send payment for the lower amount I should have been billed for, and that the difference will be refunded. I send the payment, but in my next statement the difference that should have been refunded is carried over to my next bill. (For example, I sign up for Internet and Cable for $80.00 including all service fees, taxes, installation, etc, they send me a bill for $100. I call in to tell them I should have been charged $80.00, they try to manipulate and give reasons why they charged $100.00, I again tell them why it should have been $80.00, we go back and forth a bit, then they acknowledge I have been overcharged and tell me "go ahead and pay $80.00, we will refund the $20.00 difference so it doesn't show up on your next statement). Of course, I receive my next billing statement and again, I have an $80.00 monthly fee with a balance of $20.00 carried over, except this time I have a late fee added on as well. Now I have to call in again and explain the first conversation I had, and it is at this point that I have to get firm and show a different tone of voice to get them to believe me. They again tell me, send in $80.00 and the $20.00 overcharge and late fee will be removed, and I will only be billed $80.00 on my next statement. But just as certain as death and taxes, the cycle repeats the following month, this time with $40.00 (2 months) being carried over and 2 late charges being carried over. I don't know what the deal is with these people: either the Comcast customer service reps are the most incompetent workers in the United States word force, or the Comcaste Executives have designed a database which does not accept any kind of refund or returns...it is almost laughable at how bad my experience, my room-mates experiences, and most of my fellow classmates and friends' experience has been with comcast. In addition to this problem, I have recently experienced problems with: excess charges, countless "One-time transactions" and "service fees", and charges carried over from one billing cycle to the next after the customer service rep explicitly tells me that the amount has been corrected and I will not be charged for the extra charges showing up on my account. Unlike other honest / reputable companies monthly statements, if you do not actively manage your comcast account and call in to ask about mysterious "fees" that show up on your account, you can rest assured that you will be overpaying and overcharged for the services provided. I was chatting with a comcast employee and questioning why there was an additional $20.00 charge on my account, and after they gave me the excuses of "one-time fees" and "service fees" for adding a new package to my account, I asked them if they could send me a copy of their account policies showing where these fees are mentioned. As soon as I sent this request, the Comcast chat rep closed the chat and left the room. What a fraud! Comcast has a class-action lawsuit waiting for them, and they can rest assured that it is coming...first, of all they bundle their tax and service fee together on their bills, second, the service fees they charge their powerless, loyal customers (in my opinion) are being charged for profit, not for their intended legal purpose of covering costs. Expedia has a class-action lawsuit because of they were charging service fees in excess of actual costs and thus charging these fees for profit, which the court determined to be illegal after Expedia claimed that the customers were paying these service fees "voluntarily." The court ruled that it could not have been voluntary since the customers didn't have the knowledge of Expedia's actual costs.

My point, other than being very frustrated with the poor quality of service and product offered by Comcast, is to empower the people/customers who are paying hard-earned money every month for cable and internet, and have to deal with being overcharged for bogus reasons, sometimes no reasons given at all, and then when we try to get our problem resolved, it is almost impossible to get an agent on the phone, or an agent to chat with due to the automated blocks set up by these types of corporations, and even after someone gets on the phone or on chat, they do not provide an adequate solution, and we deal with poor service and abuse such as being hung up on, or having an agent leave the chat room without responding to your request. If you have had a problem with Comcast and are reading this, please post your problem, even if it is short. I am keeping very close tabs on my account and speaking to my attorney on possibly filing a class action lawsuit (YES, hypothetically this means there would be money in it for every customer who wishes to participate) for charging additional service fees that are not mentioned in their policies, illegally charging service fees for profit, not for covering costs, without the customer's knowledge since the customer does not have comcast's information of the actual costs, and for other reasons as well.

Post your problems, don't let these people get away with taking your money, or making you lose time and money by having to contact them with account overcharges and then having to wait so long to get a hold of an agent, and even then most of the time not having your problem corrected.

Feel free to contact me: bookbus00@gmail.com