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3.1 29 Reviews

College Pro Painters Complaints Summary

15 Resolved
14 Unresolved
Our verdict: While College Pro Painters has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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College Pro Painters reviews & complaints 29

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10:14 am EDT
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College Pro Painters Quality

I had to ask twice to get anything done and the quality was horrible even though I paid the same as if a professional were to have done it. When I complained about them getting deck stain on the house the franchisee actually opened a can of paint, stuck his finger in it and smeared paint on the stained portion to cover it up. He did correct all flaws I pointed out. But very sloppily and only to get paid. The money was the only motivator, not quality or professionalism.

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Johnboy1
Davis, US
Aug 14, 2009 3:16 am EDT

I completely agree, as someone that worked for CP (after working for a much more respectable painting company the previous year), I can tell you that there is no time allowed in the budget for things such as:
-Prepping well enough
-taping so that your lines can have a straight edge
-taking time out for safety
-doing a job well enough so that you don't have to go back and fix light spots

Hopefully at least one college student reads this and decides not to take the plunge that is working for CollegePro. Putting your ### on the line on 40 foot ladders is not worth 7.50.

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boondoggle
, US
Aug 04, 2009 8:09 pm EDT

Same experience here. We're in Denver.

First, they quoted 3 days and it took two weeks. Second, there were cigarette butts all over the yard everynight when I came home - even after pointing them out to the 'manager' and asking him to have his crew clean up. Third, we paid for roller and they sprayed - getting paint on light fixtures, trees, killing grass etc.

There are runs. There are bugs painted into the paint. Things were prepped.

Now, less than a year later there are bubbles and the paint is peeling in place due to the bad prep job.

We got them to knock $700 off the price, but what a hassle. I didn't want to negotiate for $700 off, I wanted to simply pay some to paint my house professionally and have it done in a reasonable time.

My wife chose these folks cause she thought she was helping a college student. Apparently the students get scammed too. I knew I should have done my own research.

Of course, they say it's structural and environmental. Yeah right.

DO NOT USE COLLEGE PRO PAINTERS. Just hire real Pros. Sorry college students.

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2:13 am EDT
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College Pro Painters Fraud

never allow your son or daughter work for college pro and dont be fooled into thinking you are helping the struggling college student!
I worked for college pro this summer and had the WORST experience ever. I was made to go on ladders with no proper training very high off the ground that were also not tied down. Had no safety equipment. I fell off a ladder and hurt my neck, but felt pressure from the franchise manager to not see a doctor. told to put primer over mold as if that was a fix. Did not work with anyone who was actually going to school besides my friend who found me the job. Was passed on to a different franchise manager without being asked or given any significant reason. With my new manager I was asked on more than one occasion to buy supplies for the job... and then chewed out when I said I was not comfortable paying for supplies. My boss actually said to me, "can you please explain to me why you are not comfortable!" in a very angry voice and when I told him that i dont think it is my responsibility to do so he flipped out. I told him that I did not think it was my job to do so...i am the painter, I paint...he is the owner, he supplies! plus i saw his card decline when i drove HIM to the store to buy a wrench during the work day, why would I ever trust him to pay me back. There was absolutely no professionalism what so ever. After two days I called my old franchise manager to ask if i can come back seeing that he passed me off to my new manager, his frat brother, with no explanation. My original manager agreed to take me back but when I quit he didnt answer my phone call for three days and then told me that it was gonna work out...funny how that works! the stories go on but I am saving my breathe for every newspaper, news station, college campus, parent, and potential customer that will listen! oh and maybe Jesse James!

college pro is neither hires college students and I would not say it is even close to a professional business!

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Update by Kaylee.Schneider
Jul 21, 2009 9:49 pm EDT

i meant he said it would not work out...as far as getting my job back goes.

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mjwlton
, US
Jul 19, 2016 4:46 am EDT
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College Pro does NOT prep the surface prior to painting and then claim the warranty doesn't cover decks or steps. The paint has almost completely peeled off of our front steps - the entry to our home – and our deck. I called to complain about the painting and was told I would get a return call. One month went by and, of course, no call. The salesman will give you the biggest line you have ever heard – lots of empty promises about making you happy with their service. I would never, ever use their service again!

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volcomsnow153
Toronto, CA
Nov 23, 2010 5:13 pm EST
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College Pro hires college student to be managers not painter, the painters can be anyone the manager sees fit (it is up to them who they want to hire. Their goal is to give student entrepreneurs exposure into what it is to run a business. it seems as though the guys you worked for lacked in effective leadership skills and you can't blame CP for that, some people just aren't cut out for it. It's just my hope that they realize it while working with CP than later in life when they are putting their own capital at risk to start a business which will certainly fail if they continue on the same path.

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11:35 am EDT
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College Pro Painters - Want To Lose $20k? Join College Pro!

I am a 19 year old University student and when I heard I could make $10k-$90k in a summer with College Pro I decided to find out more info. After going through two interviews with my general manager I had a thrid where we would go over the contract and I could ask questions. Here are the "expectations" of a franchisee that he laid out for me: - Working...

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1:50 pm EDT
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College Pro Painters Aweful Company to work for

College Pro Painters is an aweful company. Their goal is to lure naive college students into thinking that they can make thousands of dollars during the course of a summer running a franchise under them. What they don't tell you is that they have such high start-up costs and franchise fees, it takes a liar, a theif, and a dishonest person to come out above negative. They don't tell you that it will cost 15, 000 dollars to start up the business (which is a LOT for a poor college student already in thousands of dollars in debt). Ok, ok, starting a business is expensive, and 15, 000 might be ok, but its the franchise fee on top of it that is astronomical. Out of every job you paint, you automatically send them 31% of the total job. On top of that, they encourage you to pay your painters 30%. If everything goes as according to plan (which seldom does), you look at making about 25% max per job. That's aweful! They don't tell you until after you sign on that you have to pay all of this. We went through break-even points in one of the training sessions and I calculated mine to be about 54, 000 bucks. Thats right $54, 000 in business before you see any money at all! And that's if you get good people who actually work hard. Anything goes wrong (employees slow, or wasting materials), you can kiss that $54, 000 goodbye. I found that in order to make money under this company, you have to lie, you have to be dishonest, and you have to cut corners. I am not surprised when I read the many complaints about dishonest managers, because they have to do it if they want to make money. I myself do not tolerate it. Working for the people they have hired is a nightmare. The guys above you (your general manager) is supposed to be there to help you in case you start going under. According to them they "have a system in which they can tell as soon as you start losing money" so that they can "help you get back to where you need to be". That is complete bull crap. They wait until you are $22, 000 in debt (my experience), before they offer any help at all. By then its too late for anything. And even when they started "helping" me, they took over job sites of mine and gave me "free" labor at the price of having to fix my managers mistakes. That's right! I had to FIX my manager's painting mistakes, who was supposed to be the "all-star painter". Thankfully the homeowner trusted me because he almost filed a lawsuit against the company for the damage they had done to my job site and the lies they told the homeowner to cover it up. This happened to me on 2 different job sites, and I was the one who had to spend the time fixing the mistakes of them. Getting compensated for my time to fix all this was like pulling teeth. They didn't want to give up any of the money they had made off of me. And again, the only reason I was in the negative in the first place was because I was honest. I even had a friend as a manager who ran a quarter million dollar business and only came out with 10 grand. If you have to run that size a business to see any money at all, something is wrong. I managed 44 jobs last summer and out of those, I had to paint or fix 32 of them. And I still came out above a 90% satisfaction rating. I even had to take a semester off of school to make up for the debt they caused me. I could have either stayed at my 22 grand and gone back, or I could've worked to hopefully pay it down. I wasn't lazy and it wasn't like I didn't know how to manage. I did everything they told me. They even encouraged me at times to go against their own contract. Oh and one other thing, if you have any debt with them, they let you keep NOTHING. This means that if you have to pay for gas, food, or even rent during the course of the summer, good luck getting them to let you have any money for it whatsoever. This company preys on unsuspecting college students who think they can make money doing this. My advice, STAY AWAY. DO NOT give them any business and certainly DO NOT work for them. YOU WILL get screwed in some way.

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JessicaBiz
Brampton, CA
Feb 19, 2015 10:35 am EST

I was a franchisee for a few summers in univeristy and actually had an amazing experience with it.

To start, this is not for everyone, by far. It honestly isn't a job, there's no employment contract. You are a business owner, and CP is your consultant.

Of course there's risks, thats how business works. But that's how there is the potential for high reward! Yes, you pay for everything. It's your business, but College Pro lets you pay it back later, so you don't have to front all the money. From there it's all up to you to hit your goals every week. It's a lot of work, for sure. So is every new business, but the beauty here is the support from the GMS allow 90% of franchisees to be successful, as opposed to 10% of independent business! That's an amazing stat! This is not a job, it's entrepreneurship with better odds than going at it on your own.

I learned a lot for this experience, in all the hours I put in, and problems I had no choice other than solve.

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DIE COLLEGE PRO
Fall River, US
Sep 13, 2011 4:49 pm EDT

I am sorry to report that I was also one of the many naive college students that got sucked into this company. I will admit that I learned a whole lot about business and such but, it was definitely not worth it money wise or should I say negative wise. I think it is funny how poltpeime said that "college pro uses students as their advertisement" because that is EXACTLY what they are doing. This company told me that I was going to make a ton of money in a short span of time. Those words immediately left my mind soon after I realized just how evil this company really is. My general manager or (GM) would constantly tell me things like, you will be making fifteen an hour as long as your working on your job site. Guess what? I never saw that money. Not to mention, I was also told in the beginning of this scam that I would only have to worry about being one grand in debt because I will need to pay for the business kit, crew kit, and the equipment. LIES, LIES AND MORE LIES! My GM forgot to mention all of the other fees that you are going to have to pay. If you are the type of person that is interested in going through all of your savings, stressing out so much to the point where you are constantly seeing a doctor to see what is wrong with you and yet they do not have an answer, falling asleep at the wheel because you are overworking yourself and not seeing any green, and overall being in tons of debt to a company that strongly believes in false advertising, go ahead and be apart of this horrid company. Twenty year olds like myself should not be stressing out so much at such a young age. Please do me a favor by NOT joining this EVIL! EVIL! EVIL! company. For if you do, you will realize just how much of a mistake you have made.

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poltpeime
Toronto, CA
Jun 11, 2011 9:19 am EDT

college pro only cares about their own profit, they use student as a part of their advertisement, misleading the customers thinking they're actually helping the students, in fact the people who actually earn money from the program after paying off their debt to college pro are the people who work like 60-75hrs/ week(production and marketing from 7-9 weekdays and estimate 8 hrs a day on weekends). but ppl like that can earn WAYYYYYY more and get much better experience working any where else

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mattbibledotcom
Gaithersburg, US
Mar 22, 2011 1:10 am EDT

I had a similar experience with Tuition Painters! I was the "Team Leader" back in 06. Our whole crew got screwed, but the worst off was my supervisor who had invested his own money into it.

This was my experience that summer. I was motivated to write this because some kid I know was thinking about getting a painting job for the summer at Penn State.
http://www.mattbible.com/tag/tuition-painters-scam/

These companies prey on college students and promise them false hope. I know, I was suckered in. I had all sorts of wonderful offers, from making "$17/hr" with Cutco to making $10, 000/month for 3 months selling books door to door in San Diego, and so on!

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CollegeProSucksAss
Rock Island, US
Jun 17, 2010 6:34 pm EDT

College Pro Sucks! The Canadian comment is probably a general manager trying to make them look better...They lie and decieve and coerce kids into signing contracts. They need to be sued and put out of business!

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Canadian Manager
Calgary, CA
Jun 16, 2010 6:31 pm EDT

Several Dollar figures in this article are inaccurate, like any company, the wrong managers can weasel their way into a franchise position. There may be flaws in College Pro because of it's size, but individual divisions are responsible all the way down the the managers hired, how they're trained and even the painters that are hired underneath them, the company as a whole is not at fault. There are two sides to every situation, and this rant is extremely exaggerated. Not to mention the part about the quarter million dollar manager who walked away with $10, 000. They need to learn alot about business and customer service, and even more about work ethic and money management.

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12:38 pm EDT
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College Pro Painters Terrible experience

The reason College pro stays in business has nothing to do with doing quality work. The reason they make money is because they are a franchise operation - they take no risks. They take the first 25% of all money the Franchise Manager generates as a royalty. If the Franchise Manager turns out to be bad, it is in his best interest to continue plugging away and being bad because he will face a $2, 000 fine if he quits or is fired, in addition to any bills College Pro charges him. Not to mention what happens to a kid who is in debt 5 or 6 grand just for sucking at his job. Oh, and the GM - the guy who manages the Franchise Managers - his biggest job is damage control.

Because College Pro makes money whether the Franchisees are good or bad, their top priority is getting kids to sign the Franchise Agreement and go sell jobs. There will always be customers who don't do their research and buy into the image that College Pro projects. College Pro is not invested in doing quality work on your home or helping you succeed in business. They are invested in a phony image and getting young, inexperienced kids to buy into it.

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Lulu Pengelly
, US
Aug 24, 2018 1:38 am EDT

I applied to work for this company, without checking and knowing (until now) what people thought of College Pro. I'll ask in a moment but first, I'd obviously like to know people opinions; Is it even a good idea to work for College Pro Painters - Door to Door marketing?

In advance, thanks for your support and will take under advisement before acting.

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Cheryl Pine Teleios
, US
Oct 21, 2015 2:00 pm EDT

College "pro" are rude children NOT professional at all.
I contracted in June for my trim to be painted.I was told it would be done no later than the first week of August.

The College Pro crew finally showed up the last week of August. I was apparently the last job of the summer. Their brushes were completely useless and stiff as a board. I did a lot of painting while in college myself as a summer worker for an oil company so i know what is good work and what is not.

The College Pro crew did not even bring the tools to do the prep work that was contracted. They painted over peeling paint, broke the clips off my storm windows, smeared paint on my pickup truck, left paint on the glass of all the windows, painted over mud, etc. When i pointed out the problems, I was told that school starts tomorrow so that is all you get; pay now. I have been wrestling with them ever since.

The upper supervisor (Jeremiah Noblitt) said they would make it right but i have not heard from him again since. The rude "child" (Heath Norton) who was supposed to be supervising this particular job waited till the weather turned (rain, wind, and COLD) to demand that I now rearrange my life and vacate so they can repair the work at their convenience. The job was not a large one so i simply asked for a refund so i can get a real pro to do the job. It has been a major hassle dealing with these increasingly rude kids and i regret ever contracting with them.

They expect payment for "professional work" but, in the words of my neighbors, it looks like a 5th grader did it.Their work is terrible and they are shameless!

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Newcollege Work Rep
Calgary, CA
Sep 01, 2014 1:06 am EDT

I can suggest trying www.newcollegework.com for $19.99 you can enrol in a
course that teaches you everything you need to know about running your
business. It takes more work because it's self directed, but no one is
Making commission off of you. Running your own business is still a great way to make money, but don't let a bad experience get you down. Some of the most successful people in the world started off with a lot of failures. Take our course and learn how run a landscaping business. It's a lot of the same training you'll find elsewhere but we won't make you pay huge commissions off of your work.

Check us out at www.newcollegework.com it's $19.99

- Newcollege Work rep

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jjess
, US
Aug 15, 2008 1:57 pm EDT

We had an estimate done by college pro painters, and gave a cash deposit. No one showed up on the day scheduled day to complete or start the work. Our phone calls went unreturned for months. After filing several formal complaints within the company we did get one phone call with a "promise" to return our deposit. 4 months later we still have not received our money back and again cannot get any phone calls returned. would not recommend this company.

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Marcel
, US
May 03, 2010 1:44 pm EDT

I WAS REFERRED TO THIS ORGANIZATION BY A COWORKER AND UNFORTUNATELY IT HAS BEEN THE EXPERIENCE FROM HELL. LUCA SALVADOR THE AREA FRANCHISEE WAS EXTREMELY RUDE, NOT KNOWLEDGEABLE BY ANY MEANS, HAS NO REGARD FOR CUSTOMERS TIME, VERY INEXPERIENCED. BASED ON HOW I WAS TREATED I DO NOT RECOMMEND ANYONE USE THIS ORGANIZATION FOR ANYTHING. PAY A LITTLE MORE AND YOU CAN AT LEAST GET QUALIFIED PEOPLE WHO ACTUALLY ENJOY WHAT THEY DO. WHAT A COMPLETE WASTE OF MY TIME.

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real-talk
Bozeman, US
Mar 06, 2013 1:46 am EST

You people who can't "cut it" in the real world just complain about others and feel sorry for yourselves. Thanks to College Pro Painters I was given an opportunity to run my own business, and they provided me with more than enough skills to handle the task. Unlike many of you who can't handle the responsibility it takes, I was very successful. I painted over 50 homes and had 100% homeowner recommendation. You get out of it what you put into it! Duh! It's just like anything. Everyone wants something for nothing and when they put in no effort and get nothing in return they make it someone else's fault. Look in the mirror! Stop making excuses, learn that it is not always "everyone else's" fault, and maybe you will make a positive change in your life. Because of College Pro Painters I am confident I can run/manage any business I want and for once in my life I am not worried about making my next rent payment. Hint: Take pride in yourself and focus on the positive, not the negative.

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katgirl1958
, US
Oct 08, 2021 4:10 pm EDT
Replying to comment of real-talk

To this real talk talker- who in their right mind would hire college kids that have no experience painting? That is the real question. And if you were any good you can get painting jobs yourself it’s not that hard!

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windsor1
Windsor, CA
Nov 19, 2012 3:41 pm EST

COLLEGE PRO IS THE BIGGEST WAISTE OF TIME- TO ANY STUDENT LOOKING TO GET INTO IT, DONT!

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tenspot
, US
Dec 02, 2011 4:14 am EST

this place is a joke DO NOT WORK FOR COLLEGE PRO. DO YOURSELF A FAVOR, value your time on this earth, and cherish your hard earned dollars. working for McDonalds would be a better option than becoming a franchisee

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disenfranchisedfranchisee
, US
Sep 03, 2011 1:48 pm EDT

I was (am) a franchisee. Business risk is meant to be limited to your initial investment (through the use of corporations). College pro, using a franchise model, is able to (according to my GM) sue the franchisee personally, damage their credits, etc.. The only reason I ever signed a contract was because my GM told me (before signing) that I wouldn't owe any money if I failed to perform (as opposed to quit). Well, the $5k I lost this year disagrees. And college pro MADE 5700 from me. Starting the research on grounds for class-action. Also, in my division this year there were 3 franchisees that hit their sales goals. I don't think a single person made actual profit. For working >1k/yr, I don't care if this is a business or not: as I said, using a standard C or S corporation I would have been able to liquidate the assets of the corporation to pay back creditors and that would be it. This company preys on college students because they're 1. old enough (barely) to sign a contract, and 2. naive enough not to know to talk to someone knowledgeable (parents don't count: I mean a lawyer). With roughly 20% of the franchisees actually profitable (20% hit their sales goal on a company-wide basis, though that doesn't ensure profitability), this company stays in business purely by its franchise structure.

The other thing I love that happened to me when I was interviewing was that the GM I interviewed with went through the required disclosures of profitability on past franchisees and said "that -2k? Yeah, that's just from all the tax deductions we're allowed to take. He likely actually made about 4k profit after taxes." "10k? Oh, with all the deductions he was able to take he prolly made 20k."
Umm... wtf? NOT TRUE! Anyone for a good class-action suit?

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collegepropaintertoronto
toronto, CA
Jul 05, 2011 1:51 pm EDT

I just quit working for college pro as a painter and i can tell you I worked hard, I hated the job and I can imagine how pissed people feel after getting college pro to work on there house because as a painter it is a terrible experience. We can work our ### off and do an amazing job but if we go over budget we stop getting paid. As a painter I started off never paint before and was put to work on a house shown how to do a cut line and then sent up on the ladder to start. They do not train their painters on how to paint peoples houses or they will train one person how to paint a deck, one how to do windows, one to do railings and so on. So right there is probably the reason most of you are having problems with the paint jobs because the painters are most likely doing there best and working hard but they are only doing what they have been trained to do. As well once you stop getting paid for work, it becomes hard to want to finish the job. As well we get paid minimum wage and not even for the whole time we work. And for some reason apparently it is always the painters fault, I can personally say that there have been 2 times that i missed a spot and yes it was my fault, I got distracted stopped and never went back but it was an easy thing to fix. Although I only made two mistakes I have been yelled at punished and written up for numerous mistakes that were my managers fault or even other painters faults. The system college pro uses is if there is a mistake fire the painter and hire a new one. Which doesn't work because they always have new inexperienced painters and the reason the mistake was made is usually because the manager didn't train the painter or the manager told them the wrong thing to do. My manager showed up to a site and started rolling a persons cement deck. Turns out it wasn't suppose to be painted but he blamed the painters and eventually all of them were fired. It just shows how little they are for the people working for them. And if the managers are trained to treat the painters that way then I can only imagine that the general managers would be treating the managers pretty badly too. Painting isn't a bad job but I suggest you don't work for college pro. It will not be a good summer

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5:31 pm EDT

College Pro Painters Terrible Experience across the board

we hired college pro painters to paint the trim on our house this summer at a cost of $3400. i will never recommend this company.

here are a few bullets about my experience:

- poor quality
> the paint was applied with lousy finger rollers and brushes - glopped on the soffits unevenly
> there were between 25-50 'holidays' that i had to point out multiple times
- little/no masking
> there were big roller marks on the siding & many drips on the porch - the most basic tenet of painting is keeping the workspace clean!
- terrible cleanup
> they spun their brushes next to the house, leaving white paint on my siding - never cleaned it
> they spun their brushes next to our Adirondack chair, leaving white paint on the chair - never cleaned it
> 2 weeks after the manager is gone, their safety anchor remains nailed to my roof and i have no idea when he intends to come get it (though i asked him to)
- no follow-through
> the manager was almost never at my house when he committed to be.
> at the conclusion of the job, i agreed to give the manager a high rating on quality based on his commitment that he'd come back within a week to clean up my porch. with no call within a week, i called him and told him to forget it...and forget any hopes of high satisfaction.
- unprofessional workers
> the first day, two workers showed up before the manager and asked me what they were supposed to be doing
> my wife overheard the workers talking about porn -- and she heard them from inside the house. look, i'm far from perfect, but you have to be cognizant of your surroundings in a service environment.

after the job, the franchise owner actually reminded me that theirs was a service-industry and tipping was okay. are you kidding me?

i will say two things: one, the manager was a nice guy. i liked him. i wanted him to succeed. i still do. two, he put on more coats of paint than we'd agreed, which was above his call of duty.

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College Pro Painters Incompetent idiots

College Pro is a nightmare. They try and make you think that their "strategy" is spraying primer and then scraping so that they can see the flaked paint- idiotic. They don't show up, and I hired my previous guy to help out along side and I learned that the CP workers walked off the job. But the manager called me and told me that he has taken them off the job for a week so he can get more guys to help -ridiculous. Meantime the painters gave my guy their phone number to hire them behind College Pros back! I have no idea when this will end or what to do - the house is half primed and I have no confidence in them finishing without doing damage.

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Jake-JvlWI
, US
Apr 27, 2011 12:13 am EDT

"something as easy as a paint job" wow I can tell that youve never been a professional painter much less ever painted in your life. I dont know about you but I don't think I'd want a bunch of fresh unexperienced college kids handleing something as complicated as painting my house. Also as a professional painter I find it funny that you hear nothing about college pro ever pressure washing before painting, sounds like a shotty scheme to screw people over.

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Terrance Knight
Seattle, US
Apr 19, 2010 11:00 pm EDT

another bullcrap manager trying make the bullcrap of a company look good! lol college pro sucks. PERIOD!

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jessiew
Edmonton, CA
Mar 09, 2010 1:49 am EST

is this college pro company only in US or is it in Canada as well?

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Scott Shay
Seattle, US
Mar 04, 2010 9:24 pm EST

If this actually happened word for word, I am appalled. I hope you didn't sign off on the contract stating that you were satisfied with the work as well as handing over the full payment.
I have heard horror stories of incompetent managers and their customers. It is hard to believe that someone can mess up something as easy as a paint job. I can tell you that even though your experience was terrible, our national average is %95 customer satisfaction. My franchise (2 yrs so far) has operated in 2 different states and I have achieved %100 on the 74 projects completed. There were some bumps along the road, but College Pro teaches delivering what you promise and part of that promise is a Sign off and Rating. I don't take payment or allow the customer to sign off on the work complete form unless they are completely satisfied.
You can fix almost any problem regarding a paint job, all it takes is constant communication and proper expectations set up front.

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Nordstroms
,
Aug 10, 2008 7:17 am EDT

My experience with College Pro...
My contract states that they will do a full scrape to remove all loose and peeling paint, prime all bare wood, replace any missing and damaged caulk.

What I got was the manager and his helper changed my paint colors and changed the paint finish without telling me! Can you believe that! I caught them with the house paint color ready to be rolled on.

They did not scape all loose paint(which I pointed out twice before), some areas had not been scraped at all! They had no primer with them and no primer was applied to my house. How can they be ready to paint?

I wish they hadn't caulked anything. The caulk was applied next to the gap and not smoothed out. So now I have several lines of caulk next to the gaps.

I caught the manger in a few lies. I asked him if the paint color was colored matched. He said yes. I had previously called the paint store and their color matching machine was broken. The paint could not have been colored matched. He also couldn't tell me if he bought my porch floor paint, if it was the color of the paint chip I gave him, where he bought it, or if he had it with him.

I complained to the company and was told the manager would call me within 24 to 48 hours. You guessed it. No call.

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10:22 am EDT
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College Pro Painters Stay away from them

We had College Pro paint our house 3 years ago. What a nightmare - and it still continues to be a nightmare. Not one of the young men that painted our house was a college student - so that is just an advertising ploy. I know some on here say it is the managers - well, I have dealt with 2 managers and they were both the same. First time, cleaned brushes, etc in my laundry room, plugged up sump pump. Year later - paint peeling. Called for warranty work - told they don't do warranty work after July 12. Contacted this year - in May - still waiting for the warranty work - person doesn't show up for appointments, doesn't call - and now it is after July 12th AGAIN. DO NOT USE!

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Update by Valerie
Jul 14, 2008 5:56 am EDT

Stay away from College Pro Painting services. Booked an appointment for an estimate and they never showed up. I phoned the girl and she says, "Oh, I thought it was for NEXT Sunday."

They have yard signs plastered all over town - they have ads in the local university trying to lure unsuspecting students into painting jobs. The job entails door to door cold calls - and little to no painting.

College Pro exploits young students, provides poor customer service, and are priced well above the other bids I've received from seasoned painting companies.

Find some REAL painters if you need your house painted. AVOID College "Pros". Do not work for them, and certainly don't have them paint your house for exorbitant fees.

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6:06 am EDT
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College Pro Painters Avoid this company

I think we're all beginning to see a pattern here. College Pro is a dishonest company capable of quite a bit of damage. I wrote the thing about paint chips below. The story gets better!:

In "honouring" our warranty this summer, we've still not seen any work done. Furthermore, I received a phone call from some sort of customer service person for College Pro today asking how our warranty work went. When I explained that it hadn't even begun, the woman on the phone explained that she had a sheet in front of her stating that I was pleased with the warranty work, and had signed off on it. SOMEONE FROM THIS COMPANY FORGED MY SIGNATURE!

I know, I know. This doesn't sound true...but it's completely true, and a total nightmare. Again, AVOID THIS COMPANY!

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collegepropaintertoronto
toronto, CA
Jul 05, 2011 1:58 pm EDT

I worked for college pro as a painter and I saw my manger get other painters to forge signatures for him. On the forms he sent into college pro to say that the job was completed and to give him a 10 out of 10 as a manager. He claims to be the best rookie in Canada. He is terrible

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Complainant21973
No comment, AF
Mar 24, 2009 8:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hmm, that sounds terrible. However that's not the College Pro I know. I had work done by them and had a problem at point with getting a hold of the manager while they were doing the work for me, long story short, the college pro phone service got me in touch with their general manager the day I called and was able to help me. If I were you I would get in contact with the general manager of the area, mention the franchisee manager who would be responsible for your warrenty work and see what can be done, they're pretty helpful that way, good luck.

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