I'm very pleased to see that someone at Clipshare finally talk to me after...SIX MONTH ! :D
However you remind me i should have update;
My dispute has been checked by your payment gateway "Avangate BV".
They decided my claim was right and refund my paypal account on the 20/10/2011.
Danny, (i guess it is your name as i get an email from you) if you were waiting for me to provide anything, i believe that a simple email would have fix everything. I remind you that while you were waiting, i was sending email asking why the work is not done, opening a dispute at Paypal, opening a dispute at Avangate BV, etc.
Frankly, should my claim right or wrong you can't answer to your customer after 6 month and expect it will convince any one else but yourself.
Someone need another proof ?
I ask in january 2012 price proposal from Clipshare and i get your answer... yesterday. :DDD (see attachment)
Is answering to a customer in your own ticket system 4 mont after he contact your company is a standard behavior ?
Do what you want with your business, but in my opinion, you should improve communication and take care of the customers that trusted your company by sending money before they get anything in hand. That's simple internet marketing rules.