logo
The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (3 mins ago)
Lifecell
Very bad customer service
2. (6 mins ago)
Huff N Puff
Corporate Greed
3. (7 mins ago)
Active Advantage
Active advantage trial membership scam
4. (15 mins ago)
Wrinkles R Us Karen Wilson Eatonville Wa
Bad breeder **just changed her kennel name**
5. (27 mins ago)
Anil Saini
scam

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

CIMB Bank Complaints & Reviews - Very rude customer service

CIMB Bank Contacts & Informations

CIMB Bank

Posted:    malar

Very rude customer service

Complaint Rating:  93 % with 86 votes
Contact information:
CIMB Bank
Malaysia
www.cimbbank.com.my
I'm really un satisfy with the service provide by CIMB bank at Kampung Baru branch. The person in charge named by Sham was very rude and Arrogant. Never give a proper guidance. The staff is not professional at all. Talks like a gangster. I'm Really not going to have any account and loan with this bank. Really a stupid management.

They are not care about customer. money minded organization. I'm really disappointed with services provided by CIMB bank.
Comments Malaysia Banks
Share with others:  
Was the above complaint useful to you?    


Comments

Sort by: Date | Rating
 13th of Oct, 2009 by   CIMB customer 0 Votes
Celaka CIMB staffs.
 13th of Oct, 2009 by   CIMB customer 0 Votes
Kpd CIMB staff yang dihormati,

Kalau tak boleh buat kerja, berhenti saja..
masih ada ramai orang tahu buat kerja.
Jangan lagak macam kepala besar.

Jangan buat kerja macam budak sekolah,
ada yang tak tahu BI pula.
Kena professional!
 7th of Nov, 2009 by   negara yg demokrasi 0 Votes
rilek aaa kakak2, abang2, makcik2, pakcik2, tok nek moyang sumer...ni negara demokrasi...kalo tak suke, p la bank lain..
takde sape nak larang...takyah la nak condem2 pulak...banyak lagi choices in the market!!! cimb tak rugi pon kalo setakat korang berforum/ceramah yg burok2 kat cini...banyak lg customer yg beriya nak kan service cimb!!!
 14th of Nov, 2009 by   natwerdna 0 Votes
The counter staff at CIMB are one of the slowest, if not the slowest in the Whole of Malaysia, and probably the world. Wonder when they are going to change, come on - this is a private bank and the staff are behaving as though they are working in a government department.
 23rd of Dec, 2009 by   javk 0 Votes
cimb hopeless and shoudl change leadership and close shop. better drinik few glasses of urine water from public bank staff. really hopeless lah
 11th of Jan, 2010 by   ain 0 Votes
i totally agree with lara.i face e same prob like lara regarding my credit card cancellation..i ve sttled evrythng.no outstanding balance, unfortunately not at this stupid bank's side.they havent updated my status.im just worried tht they will tax me th rm50 tax on crdt card cz now is 2010..i cancelledd lst yr..i called them zillion times, but hard to go tru like hell...stupid u cimb...the most inefficient stupid bullshhit bank in Mlaysia u CIMB...so fucking stupid!!!I hate cimb
 11th of Jan, 2010 by   sadly goverment officer 0 Votes
CIMB...please wake up...
A lots of people complaining you
Don't you have a heart
Don't closed your eyes and pretend to be deaf
When you still let this thing become bloody
One sweet day...your customers will run away
one by one..
Don't you think that this is impossible
This is impossible to be happen
Come on..improve your service
And please take notes on my message:
"Dear Customer Officer Especially from creditcard centre; please pick up your phone coz
i was trying to called you since yesterday evening until now..the beautiful morning..
I don't want to disturb you much, just wanna to check my outstanding..coz i am gonna to pay all of it...maybe..i would terminated the card and find another one...

TQVM
 13th of Jan, 2010 by   andysitt 0 Votes
I WONDER IF THERE'S ANY USE OF US COMPLAINING HERE. THE HEAD OF DEPT ARE SEEING THIS, NEITHER IS NAZIR OR ANYONE AT THE TOP. I HAD MY DOWNS WITH THEM. I HAD TO DO CARD ACTIVATION, 3 OPTIONS THEY GAVE ME. I HAVE EXHAUSTED ALL 3 OPTIONS. CALLING THE CUSTOMER CARE IS LIKE WHOLE MALAYSIA 1 PERSON WORKING. I DON'T KNOW IF THEY ADOPTED THE PM'S CALL FOR 1MALAYSIA. I THINK THEY DID IF NOT CALL FOR 3 TIMES FOR MORE THAN 45 MINUTES STILL NO ONE PICK UP, THAT'S RUBBISH. IMAGINE EACH CALL IS 45 MINUTES. WRITE EMAIL NO RESPOND. SO I THINK THEY REALLY ADOPTED 1MALAYSIA = 1ORANG KERJA, YANG LAIN TAK TAU PI MANA.

FOR THE HEAD OF DEPT OR BOSSES OF CIMB (THAT'S IF YOU'RE READING LAH), CARD ACTIVATION, SAVINGS, DEPOSITS... ALL THESE ARE MONEY INTO YOUR POCKET. BY TURNING AWAY PPL WITH SUCH IDIOT CUSTOMER CARE DIVISION HANDLING, YOU MIGHT AS WELL DON'T OFFER THAT. IT MAKES US SICK TO THE STOMACH.

MY FRENS, LET'S SEE IF ALL THESE WILL BE HEARD OF JUST MERE ... BULL$!@t!
 4th of Mar, 2010 by   cus 0 Votes
I am having your CIMB housing loan from Cheras branch. I had a call from this number 03-23025000 on 10.54am (03/03/2010) but this Malay lady did not introduce her name. She was very rude and have a bad customer service. I am your faithful customer which make the housing payment on-time every month. She asked me to make the payment by this Friday stating that I owed 2 months instalment. Actually, I only owed the current month plus RM300. I informed that I will make payment next week but she insisted that I have to pay by this Friday. She threatened that CIMB will issue lawyer letter to me if I do not pay on this Friday. I try to explain to her that issueing a lawyer letter will further increase the customer burden, further more I am paying on-time every month without miss. She just refused to listen to me and hang-up my telephone conversation. I am really disappointed with this type of customer service given by CIMB. I am afraid to introduce any friends to CIMB or to have any deal with CIMB in the future. I am going to move all the dealing with CIMB to other bank which may have a more polite customer service to customer.

From : a very disappointed loyal customer.
 18th of Mar, 2010 by   normal people 0 Votes
I agree with a very disappointed loyal customer. I am having the same situation a too. It is annoying when they keep on calling to remind you to pay on time. Come on... we are adult and we don't need a reminder to keep on calling us and ask us to pay MONEY...pay MONEY...when they called again next time, i should SCREAM at them.
 29th of Apr, 2010 by   P bannk 0 Votes
i'm a bank worker..i think the root of the problem just miscommunication with customer & bank staff..i agreed maybe some of us treat the customer without manner..in banking side customer is our asset b'coz m'sia is not a big market..customer also must understand how we work..we must follow act &guidelines that given to us like A.M.L.A Anti Money Laundring Act..we must treat all the transaction as private &confidential we dont allow 3rd party to know our customer background and also their debt..and for those who dont want bank call u for collecting our money that we give to u..just pay the loan...we not 'ALONG' so why need to afraid we not harm u we work based on the law..i want to give some example for some misubderstanding..

>request for i/c
if u want to make transaction to the bank u must bring u'r i/d like i/c@ passport for us to confirm that the person that we attend is the right person..but customer feel uncomfortable very'leceh' when going to the bank..


>b.l.r (based lending rate)
some customer not really understand what blr is..they think that blr being adjust for the bank to make profit..
its not right blr is depends on government policy based on the economy situation..when blr is high the interest is also high..so u'r saving a/c, current a/c fd...etc should be increase..that the customer not know...


i dont want talk to much here..there are many choise for financial institution in m'sia if one is not good for u there must have other option for u..customer & bank need each other...we not perfect human being in this world...assalamualaikum &gd nite peace+++
 10th of May, 2010 by   VALUED CUSTOMER 0 Votes
I AM ANNOYED WITH THE CIMB BANK. I HAVE BEEN USING CREDIT CARD SINCE YEAR2003. MY INITIAL CREDIT LIMIT WS RM 4000. HOWEVER I WAS RATHER SHOCKED TO SEE MY CURRENT CREDIT LIMIT WHICH IS UP TO RM 6000. CIMB HAS INCREASED THE CREDIT LIMIT OF MY CREIT CARD WITHOUT MY KNOLEDGE. THUS, I AM RATHER DISSAPOINTED AND WORRIED AS I HAVE TO PAY THE INTEREST FOR THE SUM WHICH I DID NOT ASK FOR. I THINK IT IS CIMB'S RESPONSIBLITY TO INFORM THE VALUED CUTOMER BEFORE MAKE ANY CHANGES TO THEIR CARDS.
 11th of May, 2010 by   No-more-CIMB 0 Votes
I was a CIMB credit card holder years back. My job nature is as such that I need to travel overseas on a regular basis and my pay day is on the 5th of the month.

Since there is nothing much I can do about my company pay day, I decided to call CIMB to change my billing date. So that I have more flexibility to pay my bill. However, I was told that they could not change my billing date, and if I wish to I can call the bank every month to waive my late payment interest.

I mentioned to them that I may be outside Malaysia and my phone bill will be a bomb for making IDD calls as I know it's always take more than 10 mins for them to attend to their customers; which I believe most of us have experienced here.

I was then told that my credit cards are so called the "lowest in the rank" and that hindered them to give me a flexible billing date. I was utterly, SHOCK and INSULTED. Furthermore, when I explained to them that other banks can provide me with flexi billing date, even I am ALSO holding the "lowest rank card". Indifferently, the customer service fella challenged me, "Miss, if you don't like it, you can cancel your card."

I was startled by how CIMB trained their staff to serve to their customers and it was not "by choice" that I am holding the "lowest-rank" credit cards. I think I just made a wrong decision to be a customer of CIMB.

So, what I did? I paid off the balance and call them to cancel my cards and closed all my other accounts under CIMB. I don't think I deserve this indiference service provided by CIMB.

Trust me, if they don't repent, they are facing a bigger challenge ahead~ Service excellence is what banks are striking for nowaday... and CIMB is not the only bank we can choose!
 28th of Jun, 2010 by   jacksparrow79 0 Votes
i think they should change customer service to customer's complaint. shame of you CIMB especially those work at CIMB auto finance kajang. very unpleasant and rude staff.
 10th of Jul, 2010 by   ASLA 0 Votes
SETUJU SGT2 DGN COMMENT2 KAT SINI.. KALAU TAK BLH LAYAN CUSTOMER, JUST BERHENTI KEJE..
TERLALU BYK MASALAH2 YG TAK BLH SELESAI..
LEPAS TU NAK BUAT LESAP DUIT ORG..PENGALAMAN
1. SAVING AKAUN I ADA DLM SERIBU.. BUKU HILANG & KAD TAK AKTIVE. DUK KEMAMAN.. CIMB KEMAMAN SURUH PERGI K.PILAH TEMPAT BUKOK BUKU TU.. SY CAKAP..KALAU PERGI & BALIK KE SANE, DAH ABIS DUIT RM1K TU! SY CALL CIMB K.PILAH.THANX TO CIMB K.PILAH SBB BERI SOLUTION YG MEMUASKAN.. I BLH BUKOK AKAUN BARU KAT KEMAMAN N BUAT SURAT TUTUP AKAUN LAME N SIGN MESTI SAME NGAN SIGN LAME. SOLUTION YG BAGUS..STP MASALAH ADE SOLUTION KECUALI MATI.
2. PASAL KERETA PERDANA YG DITIPU N HILANG..SIAP BLH TUKAR NO PLATE N RENEW ROADTAX N INSURANS TU.. DGN PALSUKAN I/C NBELI SIGN SURUHJAYA SUMPAH AJER... PEROMPAK N PENCURI PROFESIONAL BERLELUASA. INI LAH KESAN TAK LAKSANAKAN HUDUD YG ALLAH TETAPKAN..ALHAMDULILLAH.. DOA ORG2 YG TERANIAYA DIMAKBULKAN.KERETA JUMPE BALIK..TETAPI..CIMB TAK LEH NAK TOLERATE DGN SAMAN N CITOS NAME I, PADAHAL DIORG TAHU KES KETE TU. N I DAH SETTLE SEMUE TUNGGAKAN 4 BLN TU.SURUH POLIS CARI PUNG, POLIS PERSOALKAN BALIK ATAS DASAR APE KERETA ITU NAK DIAMBIL??KES TIPU TAK DILAYAN..
ORG YG BENAR BYK TERANIAYA N ORG YG ZALIM BERLELUASA. N ORG TERANIAYA BLH JADI ZALIM JK TAK DE IMAN.
SBB TU ORG MELAYU MENIAGA SUSAH NAK MAJU..
 9th of Aug, 2010 by   kooi2 0 Votes
This is a copy of the complaint I have recently sent to CIMB call centre, God willing they will even bother to read and solve the issue for me.

Dear Sirs,


The below correspondences refer.


Please be informed that of the following chronology of events have occurred :


Friday 30/7/2010 (10pm) : I have made payment of RM1200 for my CIMB Islamic Housing Loan a/c no. 0728xxxxxxxxxx at the service kiosk at 1, Lebuh Pantai Bangunan Dewan Perniagaan & Perusahaan Melayu, Penang. After accepting the cash I put in, the machine processed itself for longer than it normally would. Finally, it showed "Machine out of Order" sign and no receipt was printed. I proceeded to the machine next to it to make my credit card payment.


Friday 30/7/2010 (10.45pm) : I called the call centre and was informed that to check on housing loans I would have to call back the next day as after 10pm they do not take calls for the same. I proceeded to send the complaint via online as below.


Saturday 31/07/2010 (morning) : I called the call centre and was informed that I had to go to the branch where I made the payment to lodge a complaint. However, the officer informed that my account has not been credited.


Monday 2/8/2010 (about 11am) : I found out that 1 Lebuh Pantai has moved to 43 Lebuh Pantai. I lodged a complaint with Ms Lim Guat Poh, customer service officer by filling up a form. I couldn't tell her the ATM CDM number as I did not receive any receipt. However, my credit card receipt showed CDM ID as "S132/9815", so logically speaking it was NOT that number. I was informed by Ms Lim that I would be contacted by the bank within 4-5 days.


Wednesday 4/8/2010 (11.55am) : I received a call from CIMB informing me that I have not made my monthly instalment. I explained to the lady what happened and she said she would contact the branch office in Penang to confirm.


Monday 9/8/2010 (about 9.15am) : I called the call centre to check whether my account has been credited, and was told that they can't check on ISLAMIC LOANS!!! I didn't bother arguing with the officer but obviously last Saturday morning I was able to enquire on Islamic loans.


Monday 9/8/2010 (about 9.20am) : I called CIMB Penang where I lodged my complaint, and my call was passed around (I thought only government offices are reputed for such things) until finally I manage to speak to Ms Lim herself who told me they would check on the matter and call back.


Monday 9/8/2010 (10am) : A certain Pn Azim called from CIMB and told me that "KL office" has checked the CDM but couldn't find the RM1200 I complained about. I asked her which machine, and was told S132/9815, which WAS DEFINITELY NOT THE MACHINE!!! That was the machine I used to pay my credit card 1 minute after the machine where I paid my housing loan WENT OUT OF ORDER!!! She was very courteous and told me she would write to "KL office" again to check.


Monday 9/8/2010 (1.35pm) : Some Indian-sounding female officer with very poor English from CIMB called to again, REMIND ME to pay my housing loan instalment. I explained to her what happened and requested her to make some background/history check on my records before calling because I have lodged a complaint so shouldn't CIMB sort of this matter FIRST before issuing such reminders to their "esteemed customer"?! This officer even had the cheek to just slam down the phone on me when I told her to please check the matter first before calling me ever again.


NOW, please explain my rights as a customer. And please let me know if this is the level of customer service provided by CIMB. And please also let me know if your CDM, ATM or whatever system/machines is faulty, I will have to go through this unpleasant experience, with anxiety at the back of my head for the past 10 days, and it has not yet ended.


And for goodness' sake please stop issuing me reminders before settling this matter once and for all.


Thank you.
 9th of Aug, 2010 by   kooi2 0 Votes
This is a copy of the letter I sent to the call centre - God willing they will ever read and resolve my issue.

Dear Sirs,

The below correspondences refer.

Please be informed that of the following chronology of events have occurred :

Friday 30/7/2010 (10pm) : I have made payment of RM1200 for my CIMB Islamic Housing Loan a/c no. 0728xxxxxxxxxx at the service kiosk at 1, Lebuh Pantai Bangunan Dewan Perniagaan & Perusahaan Melayu, Penang. After accepting the cash I put in, the machine processed itself for longer than it normally would. Finally, it showed "Machine out of Order" sign and no receipt was printed. I proceeded to the machine next to it to make my credit card payment.

Friday 30/7/2010 (10.45pm) : I called the call centre and was informed that to check on housing loans I would have to call back the next day as after 10pm they do not take calls for the same. I proceeded to send the complaint via online as below.

Saturday 31/07/2010 (morning) : I called the call centre and was informed that I had to go to the branch where I made the payment to lodge a complaint. However, the officer informed that my account has not been credited.

Monday 2/8/2010 (about 11am) : I found out that 1 Lebuh Pantai has moved to 43 Lebuh Pantai. I lodged a complaint with Ms Lim Guat Poh, customer service officer by filling up a form. I couldn't tell her the ATM CDM number as I did not receive any receipt. However, my credit card receipt showed CDM ID as "S132/9815", so logically speaking it was NOT that number. I was informed by Ms Lim that I would be contacted by the bank within 4-5 days.

Wednesday 4/8/2010 (10.42am) I received an sms stating "Customer satisfaction is the heart of CIMB. We strive to resolve your case (ref 100803-268624) will call you within 24hrs. We take pride in serving you". THIS IS THE JOKE OF THE YEAR. Firstly, no call ever came within 24 hours. Secondly, yes, I did receive the 'call'... read on...

Wednesday 4/8/2010 (11.55am) : I received a call from CIMB informing me that I have not made my monthly instalment. I explained to the lady what happened and she said she would contact the branch office in Penang to confirm.

Monday 9/8/2010 (about 9.15am) : I called the call centre to check whether my account has been credited, and was told that they can't check on ISLAMIC LOANS!!! I didn't bother arguing with the officer but obviously last Saturday morning I was able to enquire on Islamic loans.

Monday 9/8/2010 (about 9.20am) : I called CIMB Penang where I lodged my complaint, and my call was passed around (I thought only government offices are reputed for such things) until finally I manage to speak to Ms Lim herself who told me they would check on the matter and call back.

Monday 9/8/2010 (10am) : A certain Pn Azim called from CIMB and told me that "KL office" has checked the CDM but couldn't find the RM1200 I complained about. I asked her which machine, and was told S132/9815, which WAS DEFINITELY NOT THE MACHINE!!! That was the machine I used to pay my credit card 1 minute after the machine where I paid my housing loan WENT OUT OF ORDER!!! She was very courteous and told me she would write to "KL office" again to check.

Monday 9/8/2010 (1.35pm) : Some Indian-sounding female officer with very poor English from CIMB called to again, REMIND ME to pay my housing loan instalment. I explained to her what happened and requested her to make some background/history check on my records before calling because I have lodged a complaint so shouldn't CIMB sort of this matter FIRST before issuing such reminders to their "esteemed customer"?! This officer even had the cheek to just slam down the phone on me when I told her to please check the matter first before calling me ever again.

NOW, please explain my rights as a customer. And please let me know if this is the level of customer service provided by CIMB. And please also let me know if your CDM, ATM or whatever system/machines is faulty, I will have to go through this unpleasant experience, with anxiety at the back of my head for the past 10 days, and it has not yet ended.

And for goodness' sake please stop issuing me reminders before settling this matter once and for all.

Thank you.
 23rd of Sep, 2010 by   hambaallah_kecewa 0 Votes
cimb bank mmb sial, , xnk bgi loan kt kite ckp awal2, , kite ni kehulur, kehilir nk complete kn dukumen, , mcm2 mintak, , nk statement bank la ape la bagai2..jnji sblom raye satel, ni dh nk abis raye dh, , last2 bank sial ni x terima kite nk buat loan...btol2 haram la bank nie...buat kite mengharap je...bkn byk pon loan, kete wira je 18ribu pon x nk bagi...bkn x bayar bln2, , kalau blacklist pon kite, tarik la kete tu balik...kalau soruh wat saving laju je cari custemer...btol2 haram cimb bank..
 16th of Oct, 2010 by   Han Jer Deng 0 Votes
CIMB is alwez suck. Esp d CIMB investment er...
 22nd of Oct, 2010 by   WSS7175 0 Votes
oh dear, after seeing all these, i decided not to open an account with them. in fact, i intended to open up a current account n placed a 6 digit figures in. i went to a branch in jb today but was turned off with the quality of how the staff attended to me. so i walked off (a lot happened in between).

enough said...

i will just tell my customers that i dun have a cimb bank account...

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)

Videos

5 Jobs For Animal Lovers

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
loading
     
 
Login close
Email:
Password:

Forgot your password?