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CheapoAir.com Complaints - Is there some sort of meltdown going on! |
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CheapoAir.com |
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Is there some sort of meltdown going on!
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I booked a flight on CheapoAir - nonrefundable, which is fine. I took the chance. What I didn't know was that this did not guarantee me a ticket! My flight is due to leave in 3 days and while I have a reservation, the airline tells me that I do not have a ticket. "Is the agent holding your ticket for some reason?" they asked. The payment went through, so Cheapoair has my ticket. I am unable to buy another ticket because this is non-refundable. But I don't have a ticket to go!
I have contacted them by email, and the first time I received a reply which said I would have my ticket in 24 hours. That was 3 days ago. I contacted them by phone and after nearly an hour on hold, someone told me they would get back to me that day. That was 2 days ago. Yesterday and today I was cut off while on hold.
Is there some sort of meltdown going on?
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Follow up: it is now less than 24 hours before the flight. I have spent hours on line and on hold trying to resolve this. Here's a clue: one may call their service number at any time and just hang on for an operator. Ignore the 9 am to 9 pm restrictions. My best live contacts were at 7:30 am and 12:30 am (just after midnight). I think from the background chatter that the call center is in India. The first tier folks are indeed courteous and they try to be helpful, but one needs to advance to the 2nd tier, and they seem to keep to a New York City time schedule.
Today they tell me my ticket will be issued by 9:30 am New York time, but it will cost me $50 more. This has been stressful. I still don't really believe I'm going. |
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| I just wanted to say that I am also having trouble with them. In short, they double-booked my flight and haven't reimbursed me for $1400 dollars. |
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STAY AWAY FROM THIS TRAVEL AGENCY!!!
I have had all of the above problems + more.
I booked a discounted, yet still expensive, $3K biz class ticket abroad. When calling the airline to confirm and get a seat assignment, was told it was only an economy seat. After many days calling and emailing, this was finally corrected-- most quickly corrected when I tried to file a complaint on their positive-remarks-only customer comments board! (The comment wasn't posted, but I got the problem corrected). Then, I was double-charged the $3K on my credit card -- no reply from CheapoAir yet on that, but I have filed a dispute with my credit card company.
Lastly and unfortunately, due to a family medical emergency, I now have to cancel the trip. When I call the airline for policies (as directed to do on my e-ticket), the airline will not discuss it and only send me back to CheapoAir. Have been trying to reach someone at CheapoAir for over one week, with no luck. |
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I completely agree with the complaints. Here is my story with them:
I would like to share my experience with this company to warn you never to make the mistake and book a flight with that company. It all started yesterday morning when I learned that my grandmother had deceased and I was looking for a reasonable ticket to fly to attend the funeral on Saturday.
I checked the internet for bereavement fares and also called some airlines, but $1000 was the best they could do. So I checked online and stumbled across the website. I found a flight with United Airlines for incredible $600. When I clicked to confirm the price, at the bottom of the page I could enter my credit card info and traveler's info. So I did that and hit the book button. After 10 seconds the confirmation window popped up and I had my first close heart attack: instead of my chosen United flight a Delta flight for $1700 was confirmed on totally different dates. That flight wasn't even an option on the search results page. Right away I called their hotline. After 10 minutes I was redirected to an answering machine where I left a message. I also sent an online inquiry to their customer service. I checked my credit card which had a temp authorization of the outrageous amount. I called Bank of America but they told me they cannot dispute a charge until it becomes a charge, also Delta, who supposedly was my airline, knew nothing of the charge. After 130 minutes on the phone (there goes 130 minutes of free minutes for March), they finally called back. The woman didn't say sorry but agreed on changing the flight. The $600 couldn't be found, so we agreed on a flight for $772, which should have left today at 2pm for Frankfurt. It took one hour to clarify what she needs to make these changes. During the phone call we exchanged emails. Hubbie and I printed out what she needed (cancellation of expensive flight, cc auth for new flight) and faxed it to the number she asked us to. She said after an 1 or 2 we will receive via email the confirmation and e-ticket number as well as that the charges were taken off the cc.
After 90 minutes I sent her an email if the flight was confirmed, and she answered YES. I felt uneasy about it while I packed and started to call their hotline again. After 2.5 hours trying to reach someone (hubbie on his phone, me on mine) my mother in law simultaneously tried to call them from CA. Their hotline closes at 9pm. It was 8:50pm when she got through and helped us to talk to them. After quite some time, 20 minutes on the phone, my MIL learned that the ticket never was confirmed. The airline only issues paper tickets if the ticket is booked less than 48 hours prior to departure, and obviously there is no time to get the ticket to us on time, and that is why it never was confirmed. The person on the phone assured MIL that the temp authorization was taken back.
After that we still called around but couldn't find any acceptable fare.
I checked my cc online and the temp auth is still there. 10 minutes ago the woman who "sold" us the ticket yesterday called me that she had the ticket now and I could fly. After asking her if this is true, the flight she has turned out to be tomorrow (which is too late since I would arrive after the funeral), and after I said that it was too late, the flight she offered me suddenly would leave tonight at 7pm. I said I don't want to fly anymore and don't appreciate getting my hopes up, and I really hope the charges on my cc will disappear.
I really feel very sad and angry, since they knew right from the beginning that I was purchasing a bereavement fare. I spent so much time on the phone just to be lied at and still no money refund. I am very anxious about that.
Please never ever book through that company, it will just give you grief. |
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I have some complaints about CheopoAir, and I never even got a ticket!
I tried to book a flight to Spain, and amazingly, they were offering flights for just $800 after taxes, when everyone else was over $1100. The flight times and connections looked right, so I typed in my personal information and debit card number and pushed book. Instead of booking a flight, a message popped up saying that in rare instances, the flight requested is overbooked and no longer available, so I'd need to try again with another flight. Never mind that that same flight kept coming up as an available flight.
So I tried again with a different flight. Same result. Again. Same result. In total, I tried 8 different times. Eventually I called customer service and asked them. After 45 minutes with a very rude representative, he said he found a flight... the original one! When I asked how he would be able to book it when it was oversold, he ignored the question and kept asking for my credit card number. I don't give out my debit card number over the phone, so I said I was no longer interested. He kept talking, trying to convince me, right until I hung up.
A few days after that, I checked my account balance, and I had been billed $1 eight separate times-- "Airline Taxes." They charged me $1 for each of the eight times I unsuccessfully tried to book a flight! I called customer service AGAIN, and they told me they could reimburse me...if I'd send them my last bank statement with my account number. NO THANK YOU! I probably said some four-letter word, then hung up. I decided to take the $8 charge instead of handing out my bank account number to someone halfway across the world. |
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| Cheapoair is just that a company that runs a cheap on its customer by giving one rate but when you get the bill it's a totally extreme overpriced rate. I declined insurance for the flight but I was charged insurance rates on the tickets I purchased. The customer service line is always busy so you never get a chance to speak to a person to discuss the problem. I even did an email inquiry and simple received a message that I agreed to pay these outlandish rates. If you want cheap tickets save yourself a lot of money and don't waste time or money with CHEAPOAIR.COM |
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| CheapoAir.com has the absolute worst customer service of any company I have ever dealt with. They took all the fun out of booking a vacation. They changed up my flights after I submitted my credit card. They charged my card 300.00 more than I had agreed to pay. They do not answer calls, they do not return messages, they do not respond to customer complaints. When I did finally reach someone (in India I think) she hung up on me- stay away... book elsewhere... |
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Hi,
This is Sourav. I am the new Online Brand Manager for Cheapoair. I have joined the company very recently.
I will taking care of all your issues with us. We are really committed to solve any issues. Please let us know all you problems in detail.
This is my personal email address - sourav@cheapoair.com
Please email me your details like your TicketID and other necessary details which would help me getting deeper into your problem.
So, lets solve your issues.
Sourav Sharma
Online Brand Manager
CheapOair.Com |
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Dear Sourav, I have been getting the run around and being charged more for a flight I booked yesterday. I was confirmed 897.40 for a return flight with insurance and taxes and fees included. It took them forever to do a 3rd party CC confirmation.
I called back since I couldn't get my eticket but was told that I would have it in 2-3 hours then I was charged $ 70.00 more. This is ridiculous... 3.5 hours later, still no e-ticket and I leave in a few hours to get to Vermont to catch my flight.
I am LIVID because I called again and was told that nothing was in the system and someone would call me in 15 minutes. NO ONE has called.
Can you please fix this ASAP?? I found your email on a complaints board. PS, please make sure that there better not be any over charges as others complained.I am really worried about Cheapoair and your services.
Hope to hear from you soon. |
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The saga continues: Received a nice reply email from Sourav a little too late.
Meantime however, I called the company once more. At this time I had spent a total of 5 hrs on the phone with these people getting a run around.
Still no e-ticket so I called back. They had confirmed the e-ticket was in process, that the CC was fine and I'd receive everything within another hour. It was all BS.I waited and had to call back.
Finally I threatened the young woman who finally spoke English decent enough to be understood that there'd be hell to pay if I got disconnected again, passed to someone else or told it was being process but with more charges. I am put on hold while she looks into it only to come back and tell me that the CC did not go through.
Well, no wonder, the person taking the CC info would hardly speak English in the first place. Now, why was this not told to us 16 hrs earlier instead of being given excuses and adding more charges to the flight price?
A lot of trouble could have been avoided and I could have had time to get a decent company to deal with instead of with a company who's people are surrounded with so much noise that nothing can be heard and everything needed to be repeated 20 times over.
Although, I do have to say that one of their staff members " Mabel" was a sweetheart, however, it was a little too late for her to fix everything. As you can see, I never got to fly out since we had run out of time for me to leave in the first place. I thank GOD they had the wrong CC info and my day was totally shot spent on the phone.
My thanks further go to United airlines. I called them twice over the frustration which probably costs them more trouble and time spent on customer service. If not for them confirming that no tickets was purchased I would have waited till the 7th hour to get upset enough to demand answers.
This experience begs the question, why do Airline companies still allow companies like Cheapoair to book their flights when so many people has been taken to the cleaners on bad procedures, ethics and customer service? They should be banned immediately.
So buyer beware to stay away because the first indications should be "You get what you pay for" - No toll free number, huge language barriers, noisy Call Center, terrible Customer Service, bad CC handling and over-charges (from others experiences) = Complete Misrepresentation of all Online ticket agents and Airline companies. |
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| Unfortunately I can also tell a story about cheapoair. I booked a flight from Los Angeles to Munich. After a long discussion about my credit card and if I can use an international card they agreed to book the flight. One week before the flight date I had to cancel the flight. On the phone I was assured that for the case of cancellation I would hold the credit on a United airlines flight. I requested a confirmation E-Mail but never got one. So I called again, but couldn't get a hold of anybody. I now tried it for three months. Once in a while I have the chance to talk to a representative who then tells me that he has to check that and will then call me back. Of course no one ever called back. So I started to write E-Mails. Some were not answered at all, some said I do hold the credit, some that I can use it till December and other ones that I would have had to use it within one week. Now that I am trying to call them again, because I want to use the credit nobody can tell me if the credit still exists. And of course they found another restriction for me. Now they say I have to use the credit, if it exists, what they can`t tell me right now, for a flight between the same two cities. I guess the next time I'll have to use the same plane as originally planned. I feel as if there were playing a game or are just disqualified. About the reachability I don`t even want to say a word. Did anyone ever have such an experience and how did you handle this situation. I am thinking about getting a lawyer. What do you think? |
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| I also booked 4 tickets with cheapo air.com from Orlando to Frankfurt> After booking on the so called secured websided the next morning I had 10.400 dollars in airline charges on my credit card which my credit company can verify. They called they next morning to verify the charges, which they thank god did not clear. A few hours later cheapo air called concerned because their charge was not cleared. Foolishly I gave them my cc and paid for the four tickets. We waited 2 weeks for the tickets. My daughter unfortunately decided to fly earlier. So we called cheapo air to change the ticket after a 1 hour hold i finally spoke with Sandra who changed the date and told me that I had to return my daughters ticket via Fed Ex within 2 days once she received the ticket, which they signed for may 22nd, I would receive a new ticked in the mail right away, I spoke with 4 agents since then which all promised to help and tell me the ticket is in the mail, well it is june 5th and the departure is coming closer without a ticket. |
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I have been trying to contact cheapoair for the past week by phone, left messages, and no return call. I think this company or person (1) needs to get off this planet earth...
Customer service sucks... |
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I have some thing positive to say about about Cheapoair, I used them 3 times for my flights to the UK and Germany. All the times the fares were at least 30% cheaper than Expedia and Travelocity. I purchased the tickets and got my confirmation immediately. I never made any changes so can not speak about their customer service.
The airfares were great, the confirmation was immediate, the Booking was instant. I loved to use them and will continue using them. Just my 2 cents.
Roger. |
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| I also had a problem with cheap-0-air do not book with these people. I work for an airline and have seen plenty of customers stuck without a ticket. I am with a lady right now who has been on the phone with them for two hours, been hung up on three times and currently has no ticket. She booked a flight to HNL with a month old infant and a six year old. When she got to the airport she was not ticketed. The airline called first and they hung up on us but apparently looked at her reservation and saw they had not ticketed her and refunded the money (minus a service charge)back to her account. They have told her it will appear back in her account in six days and while she is at the airport she can make her own travel arrangements. At this point they have refused to allow her to speak to a supervisor or manager. The cheapest ticket she can buy is $400 more and she does not have her original $1,200 back in her account yet. Do not book through these people. |
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| cheapo air .com is exactly what your paying for cheap prices = cheap service and a cheap product! i know i got burned $3400.00 dollars buy them and their bull when i booked a trip ot greece with my wife and two kids to find out that two days before our trip that the cheap air fairs were not avalible any more and our tickets were cancelled by the airline of coures?.i was put in the position by them that after months of plannig booking hotels and contacting family ,that the chance of us not going had become real. this story did not end well so for the people at cheapo air .com untl the federal goverment can doe something to make sure companys like yours follow consumer laws i would stay far away from this service you have a 50% chance of getting what you payed for! just remeber this you get what you pay for!!! spend the xtra money and enjoy your trip peace of mind is worth more than any savings , |
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| On February 21st of this year I purchased two round trip international tickets. However before my friend and I could embark on our travel plans together unforeseen events caused my friend to have to cancel the trip. I immediately contacted CheapoO Air and was told that a refund of the unused ticket would not be a problem as long as I didn’t mind paying a service charge. Such service charges are standard so I had no problem accepting this. I was charged the fee within 48 hours but after waiting 4 months I still have not been refunded to ticket price!! I have made numerous calls and emails. All of my calls are responded to with the story that my refund is “being processed” or “I will check and call you back.” All of my emails are responded with a generic form letter that doesn’t address my problem at all! I strongly suggest that you DO NOT you this travel agency when booking any tickets!!! |
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| I never even got to the completed booking stage. They offered very competitive fares but each time I tried to book it told me that ticket was sold out. Again and again and again. Well why SHOW that far in the search list if it cannot be booked?? What a waste of time. |
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Interesting posts. I've used them twice and never had any problems. I always find that I only go to forums to complain, but I'm now trying to be more of an optimist :)
I can't really say that there was anything overwhelming wonderful about the company, but they did everything I would expect. They took the reservation, booked it, and sent a confirmation, and I got the cheapest flight I could find.
Sorry to hear about your problems and hope it all worked out. |
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| I would rant and rave about this company if i had the energy but after being on hold for over 10 hours, being hung up on 5 times, not being able to understand their reps due to bad phone connection (they are on a VOIP telephone line that is terrible) and 7 credit card charges for their time (airline fees and taxes they call them...) i just don't have the energy to say anything more than simply do not deal with this company. |
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