Complaint Rating:

Company information:
BBG Communications
United States
bbgusa.com

I made a phone call to Durham (919 682 3XX0) at Los Angles airport on Aug 21st 2008 when I do transfer to Durham. I used my credit card to pay the cost of phone call on a pay phone located near McDonald, close to Boarding Gate 54.

I dialed the number first, and I was told that this call will cost USD$1 / per 4 minutes (machine synthesized language). Then I heard some dialing sound that seems connecting the call. However, instead of connecting to destination, I was connected to a customer service line. A man asked me whether I need call 919 682 3XX0, I answered yes. Then the call was connected.

Today (Aug 28, 2008), I found that my credit card was charged for $34.03 through a company called "BBG Communications London GB". I searched Google and found many people are complaining about ripping off by this company. So I made a phone call to 1-800-576-2118 (found here: http://www.ripoffreport.com/reports/0/295/RipOff0295603.htm). A customer representative said they do billing for BBG Communications. They asked my credit card, and said they can refund AUD$ 13.61 to my card. I asked them to refund this amount to my card. But I am still feel they charged too much and didn't disclose enough information when I initial used their service.

Following are some information I got over the conversation:

Duration: 9:00 minutes (I definitely not make phone call that long, only 4-5 minutes)

Pay phone Area code: 310

AUD$34.03 Connection Fee and Permanent Rate

Connection Fee: AUD$10 (Never disclose this information before hand. After I dial 1-919-682-3690, it remind me cost USD$1 for 4 minutes)

Permanent Rate: AUD$2.67 / per minute (Never disclose this information).

They agreed to credit back: AUD$13.61 within 30-60 days.