I wasn't even a costumer with this company and they charged me 39.95$ every month. It was so innocent, a free trial for 7 days, and they continued to charge me for months because I didn't cancel the purchase. Of-course they cannot check when is the last time I used the account, because it would be only for the time of the free trial and they certainly can't give me the straight answer why I couldn't log in later on if I was still paying for it?! The associate said "it was probably something wrong with your account, but many other people experience this as well, you should give us a call, this is how it works". Nice trap, they tell you it’s a free trial; then after that you are not able to log in, you think that the trial expired but they continue to charge you. Brutal!! I reminded him of the costumer review of his company, that is barely one star, and asked him, how come that they have so many unsatisfied costumers, but he simply replied, that we -costumers " don’t know" how to read when we shop online, which makes us all illiterate I guess.
What a lie, this is such a bad way to do your business. You guys really suck!!